Towneplace Suites By Marriott

JAMES T 

on BBB

a year ago

I have tried to contact Westin for help on an issue that cannot be done online. I have not received a response in over 1 week. This is horrible customer service. What is going to be done to resolve our issue? Our issue is that we have a reservation at Ka'anapali Ocean Resort in Maui. The hotel is closed due to the fires in Maui. We made the reservation almost a year ago and there are no other hotels available. Since we are not going due to the hotel not being open we would like to change our reservation to 2024 without losin... read more

SENORIA F 

on BBB

a year ago

Springhill Suites Savannah I-95 South 4 Gateway Blvd East (Exit 94) I recently stayed at this hotel during the week of August 13, 2023 for work. I read all the reviews before going and took a chance. The 4.0 is a HOAX. The hotel look nice on the surface, but needs a disinfectant underneath. When I got to my floor all the maids were cleaning the rooms with bins all out in the hallway, and blocking the elevator. I wasn't trippin because... I was like hell at least the room clean. Well well... it was cool till I got to the bath... read more

Harry S 

on BBB

a year ago

Booked a room at $159.78 Got credit card charge was added 96.40 for different thing. Didn’t know till after my card was charged and no refunds. What rip off. The one extra charge was for cleaning and another was for booking on there web site. Usually it’s less if one used the web. Be live and learn. LOL. 

Lacey Purciful 

on BBB

a year ago

My $10K Diamond Wedding Ring went missing from my room. After reporting it missing, the General Manager Jahsaun Jones took it upon himself to enter and search my room unlawfully. I returned to my room after being gone all day and found that all of my belongings had been ran through. I only found this out bc I asked Housekeeping for toiletries, seeing how I had to do not disturb on my door my entire stay. She told me her, and the general manager had went through my room the day before. When I spoke with the manager, I asked h... read more

Edwin B. 

on BBB

a year ago

False accusation!!! Don’t trust them! I checked in at Element Hotel in New York City for only one night hy myself because I had a flight from Newark. I deposited $250 as part of their hotel deposit and the front desk said that it would be refunded in 5-7days after my stay. I contacted the front desk after a week and the front desk told me that it should be in my account. She didn’t mention any notes from my room. When she asked Marie Dessources (Hotel Manager), she claimed that there were missing items from the room. The fac... read more

Sarah G. 

on BBB

a year ago

I had a reservation at the Ritz Maui, which has been closed due to the fires. Although the Ritz Maui confirmed through social media that cancellation fees were waived and to contact Marriott, Marriott has been useless and unable to help with my refund, constantly dodging me. They suck and are useless even in these extreme circumstances with the fire. 

Dorian W 

on BBB

2 years ago

APPALLING CONDUCT. I booked a pre-paid king room with sofa for one night at the Courtyard by Marriott Little Rock West through an online travel site. I arrived at the hotel at approximately 10 pm after a long day on the road to find a crowded lobby and a line at the front desk for check in. The front desk attendant informed me that the hotel was at capacity, that my booked room type was not available and that the only rooms available were double beds. He called over a manager, who said something to him that I didn’t hear. I ... read more

Carrie J. 

on BBB

2 years ago

I stayed at the Marriott downtown Greensboro We woke up in our room infested with ants everywhere. My daughter was screaming because she had some crawling on her in the bed. I called down to the desk to have someone come take care of the problem to sit there an extra almost 30min to have no one show up. I called a second time and asked if we could at least move to another room on that floor and was put on hold then told there was no other rooms available. Maintenance finally showed up and saw there was an actual infestation ... read more

Evangeline W. 

on BBB

2 years ago

I had booked a room in February for August, unfortunately I was unable to attend my concert, I had to sell the tickets, and I forgot to cancel the room. I was charged $500 on my credit card, when I called about it, the representative offered no apologies or sympathy, just well you should have cancelled. I understand it was my responsibility to cancel, but please have your staff go through some training and be upfront about the high charges.