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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
Re: stay at the Renaissance Phoenix Downtown Hotel. We had trouble checking in under the reservation booked on Marriott.com, so we re-booked while we were in the lobby on Expedia. No refund was given for the 1st reservation even though staff told us they would because we made the SAME reservation - just with different site!! After 20+ calls, 15+ emails and several attempts to try to resolve the issue, we received no calls back and no response from Jacob E, David W, Kim I, and Tracy S - all upper management. We've done a char... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and recommend contacting Marriott Customer Support if you require further assistance mediating with our hotel. Please see the followin... read more
Stayed in the marriot residence inn for three nights checked in went to our room floor wasnt vacuumed in the second bedroom had animal fur in the tub (it's a pet friendly hotel) opened up the sofa bed chip crumbs in the middle of the bed in the master bathroom the comforter had stains on it and there was urine on the toilet seat went to the concierge spoke to him let him know what was going on and showed him the pictures of every incident very understanding didnt switch our room but had it cleaned it forced us to have a earl... read more
I recently stayed at a fairlfied Inn Chicago Midway airport on 02-15-20 and I woke up and felt something crawling on me. when I got up and pulled the sheets back I noticed a small red bug crawling on the sheets. I Called the front desk mgr. Syidell and told her that the bug looked like a bedbug she immediately shut me down saying plenty of people say that and that there is nothing she can do for me. I informed her that I was taking pictures and videos and to send an employee to the room to validate my claim. she said that no... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict stand... read more
My boyfriend and I stayed at the Westin Philadelphia the weekend after Christmas for two nights, and our room was broken into (room 802, next to the elevators). We realized it a couple hours after we returned to our room that day after receiving a notification from my credit card company that my card had been used at a few stores in the area. I hadn't actually taken that credit card out of the hotel room at any point, so we checked through the rest of our stuff and realized that my boyfriend's laptop had also been taken. I a... read more
Business response:
Marriott International thanks you for taking the time to share your comments. We sincerely apologize for any difficulties experienced during your stay. As we pride ourselves on our reputation of exceptional service and honest business practices, be assured Marriott International would never tolerate theft of any kind. I'm glad to learn you spoke to the highest office of escalation within our company and hotel management. We continue to apologize for your dissatisfaction; yet we must reiterate the previous response given. Con... read more
I keep receiving spam phone calls even though I ask to be unsubcribe from their automated phone calls
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience, Please see Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2019/07/31/marriott-internationals-statement-on-fraudulent-phone-calls. Re-posted below: Marriott International has been made aware of a series of fraudulent telephone calls being made in different parts of the world where the caller offers a complimentary stay at a Marriott h... read more
I reserved room in the Moxy hotel in Chelsea (New York city) which belongs to the Marriott hotels and was misled by their deceiving advertisement. I was specifically looking for room for just 1 night with panoramic NYC view to make surprise to my wife before we move to the West Coast. I had so many different options, but I’ve chosen Moxy because description on their web site stated that the “King city view” room that I booked had “iconic skyline view” and pictures demonstrated distant perspective of Manhattan, Hudson river a... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. I can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be completed in a more efficient manner. As we pride ourselves on our reputation of exceptional service and honest business ... read more
We recently stayed at this Courtyard by Marriott. Our room was fine, but in the morning I tried to take a shower. The water would only come out scalding hot. After 5 minutes of adjusting and waiting I gave up trying to shower, packed up and checked out. At checkout I told the clerk what had happened. She offered me a $20 discount. I told her I was not satisfied, that I expected the shower to be functional. A woman in line behind me to check out overheard our conversation and told me that she had burned her feet from scalding... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please accept our sincerest apologies as we pride ourselves on our reputation of exceptional service and honest business practices. I have shared your feedback with the appropriate departments to ensure we improve upon the services we provide. We never want a guest to leave wit... read more
Out dated rooms with molded bathrooms. Customer service is by far the worst I have ever experienced!
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience at one of our hotels. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information ... read more
This place is not at all friendly towards the disabled. I realize this won't make the least bit of difference to the Gaylord, but in an effort to save some people some money, I'd avoid the Gaylord. We bought tickets to see the ice event (which is typically very nice) However, they didn't have any parking. Our party has a person who is not able to walk, and they had zero accommodations for the disabled. When we called to get a refund and explained the circumstances, we were told no refunds for any reason. The person we talked... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for further information - https://help.marrio... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is closed now. It will open tomorrow at 6:30 a.m.
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