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Towneplace Suites By Marriott
- Hotels
- Eagan, MN
About this business
The Towneplace Suites By Marriott Eagan Is An Extended-Stay Property With Studio And Two-Bedroom Suites,Fully-Equipped Kitchens, 24-Hour Fitness Center, Laundry, And Market, Pets Welcome. Enjoy Our Complimentary Hot Breakfast Each Morning.
Location details
3615 Crestridge Dr, Eagan, MN, 55122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 9:30 a.m. | |
| Tue | 6:30 a.m. to 9:30 a.m. | |
| Wed | 6:30 a.m. to 9:30 a.m. | |
| Thu | 6:30 a.m. to 9:30 a.m. | |
| Fri | 6:30 a.m. to 9:30 a.m. | |
| Sat | Closed | |
| Sun | Closed |
For a conference in Nashville I stayed at the Renaissance Hotel. I stayed for 3 nights with a total charge of 799.26. When I got home I noticed a charge for 799.26 and 263 from the hotel. when I called the hotel the rep said they don't see the additional charge on their end and to contact my bank. I contacted my bank and the filed a dispute and gave me the money back as a courtesy but if the hotel could supply proof of the purchase I would have to pay the money back to the bank. Several weeks later I look at my account and n... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support if you require further assistance mediating with our hotels.... read more
As a practice Marriott is NOW OVERBOOKING their hotels across the country and bumping people with reservations. Think your status matters in their rewards program? Think again. Twice within 30 days in 2 different states. You will just start to hear about this. Customer services response is a joke. I was with the same individual both times this happened I don't care if you buy my room at a different hotel chain for the night. It is not where I wanted to stay. Talk with your neighboring hotels and they will tell you it happens... read more
We had a family road trip in UT/AZ area during the thanksgiving holiday and had a really really horrible experience with this Hotel and Marriott in general. My family travels a lot globally and we lived in various hotels with wide-range of service qualities. The customer service here was the lowest level I ever experienced, Motels included. At the day we were at Zion national park and made the reservation at the Hotel, the weather suddenly changed and we were exploring different options with our plan: we could choose to stay... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your family’s disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support to assist mediating with our hotels. I have found case records showing you ha... read more
I was in DFW for a conference at the company selected this hotel. I thought my room was clean. However after a restless night. I didn't know why I was unable to sleep. I thought my pillows were just old and it felt like something was sticking me in my neck. I kept adjusting to my pillows to no avail. Finally I fell asleep but was quickly awakened feeling something on my skin! Not knowing exactly what I was seeing! I was so alarmed it was a BEDBUG! I immediately jumped up and there were more very small black looking bugs craw... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
Delta Hotel by Marriott in Monteal, Canada is taking peoples' money under false pretenses. I am currently disputing almost $800 of fraudulent charges with my credit card company and cannot even get a call back from the Hotel's Accounting Department.
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate fraud of any kind. Please accept our sincerest apologies for any frustrations you have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative ... read more
While booking my reservation over the phone, I specified that I wanted a room with two beds and that I would like to check in at 11am. The employee said they put the note in the reservation and told me to put a note in using the Convoy app which I did. Upon my arrival at the hotel I was refused a keycard because it wasn’t 3pm and I was also refused a room with two beds. The person at the front desk lies and says that they only have one bed rooms throughout the entire hotel. When I tell her that someone already confirmed with... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience working with one of our hotels directly. We sincerely apologize for any difficulties you experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for assistance in these matters. Please see our website for f... read more
Frequently asked questions about Towneplace Suites By Marriott
How is Towneplace Suites By Marriott rated?
Towneplace Suites By Marriott has a 2.7 star rating with 624 reviews.
When is Towneplace Suites By Marriott open?
Towneplace Suites By Marriott is open now. It will close at 9:30 a.m.
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