Tires Plus

Arden S. 

on BBB

2 years ago

I called the store at 8am to get a run flat tire, I know they have to get them delivered to the shop, and they told me that they would be able to get it and they would be able to install it for me. So I went to the shop and paid for the tire at 8:30am. I was called at 11 to come back but was told they couldn’t install till the next morning. I said it had to be done now. So I was made to wait, I waited 5 hours without any communication, once I got my car. They called me and were angry and aggressive with me because I had call... read more

CHERI G 

on BBB

2 years ago

I had work done on my steering on 11/29/2022 and Javier brought it back to me and said that it needed to be taken in the next day for air was in the line. On 11/30/2022 I was on my way in and the truck would not turn almost hit a pole, then as I was turning into Firestone almost hit a car. When inside and told them what happened and Dominick behind that counter stated that it did not happen. Had a mechanic drive the truck and he stated that the wrong part was put on but the part looked like it would fit. I finally got the ri... read more

Minisha J 

on BBB

2 years ago

I went to have my heater fixed and an oil change. If course the tell you a million other things that you need fixed. I walked out paying over $1700. The heater was $300. And it still didn't work they told me i needed to take it to the dealership. And they didn't refund my money. I feel if they weren't able to fix my issue don't take my money and just do something. I want my completed services. 

Michelle J 

on BBB

2 years ago

My horrible experince with Firestone New Berlin, WI.... I initially purchased a tire on Nov. 26, 2022 I have a 2019 *****Encore. I purchased this tire for $275.22. About 2 months later the same tire had a metal chip in the tread. So I went back to the same facility and the response was they could not plug the tire. I waited for almost 3 hours and they could not have the tire delivered. So that same evening I began to do some research and finding out that the same tire was $100 less at *******and ***** ****plus purchasing the... read more

Gwendolyn G 

on BBB

2 years ago

Update: I took car to a different location because they did not have a senior technician to address the bad repair. Turns out, they installed a water pump that was not the right part for the car. The technician knowing this, modified it, in order to try and make it fit, which turned out not to be a good install. How are they allowed to get away with stealing from customers? Now I have to wait for the correct part and hoping they can finally have this resolved soon. They know, and now we know they did an improper installation... read more

BS B. 

on BBB

2 years ago

I WAS DRIVING HOME WHEN MY LOW TIRE PRESSURE LIGHT CAME ON. I PULLED INTO FIRESTONE, PLAINVILLE. I ASKED IF SOMEONE COULD PUT AIR IN MY TIRES. AN OLDER MAN SAID HE WOULD BE RIGHT WITH ME. IT TOOK HIM SEVERAL MINUTES TO GET THE AIR HOSE THOUGH THE HOLE IN THE DOOR. HE WENT AROUND TO EACH TIRE AND TOLD ME I WAS ALL SET. I TIPPED HIM AND WAS ON MY WAY. THE LIGHT ON MY DASH NEVER WENT OFF. THE NEXT DAY I TOOK MY CAR TO THE PLACE WHERE I PURCHASED THE TIRES. EACH TIRE WAS OVER 5 POUNDS LESS THAN WHAT IT SHOULD BE AND ONE WAS 9 PO... read more

Marcus B 

on BBB

2 years ago

To Whom It May Concern, On October 15, 2022, my 2012 **********CC was serviced at the Firestone location at 16950 Chesterfield Airport Rd, Chesterfield, MO 63005. The repair in question is the replacement of rear shocks. After driving the car for a day, the back of my car sound very clunky when driving over any bump or unsmooth surface on pavement. I contacted the store manager and instead of getting me in ASAP to fix the problem, he scheduled me as if I was just the next customer. He then complained about the location being... read more

Heather K 

on BBB

2 years ago

Took my car 2015 Audi A4 in for an alignment and a new front driver side tire, they did the work I paid almost $400 got home and let my car sit since I didn't need to use it, went to the store 2 days before Thanksgiving no issues at all, headed out Thanksgiving day to my in laws house 4 hours away about half way through at 80mph we start to hear a noise we pull over to see the bottom splash guard had falling and was damaged. We safely got to my in laws house and we where able to rig it with zip ties and duct tape so we could... read more

Richard P 

on BBB

2 years ago

I purchased a one-year-old set of four new radial Firestone tires that developed a large bulge in the sidewall of the right front tire. Clearly, this is a dangerous blowout waiting to happen and I attempted to have it replaced or repaired under the warranty. However, this new store /franchise at 13511 Huron St, Denver, CO 80234, where the tires were purchased refused to prorate the one-year-old tires based on the small print in the Firestone corporate warranty. Allegedly, tire rotation and maintenance were not documented in ... read more