Tires Plus

Courtney H 

on BBB

2 years ago

I'm really upset and I'm trying to keep the words nice on here. I have been going to firestone for a couple months and even though cars are always going to mess up whether you have new or used and stuff is going to need maintenance or stuff is going to break on its own, everytime I get one or two things fixed at firestone I feel like the purposely mess something up so you will pay them to fix other stuff. That's how I feel, I don't want to falsely accuse, but I took my car in Saturday because I felt grinding when acceleratin... read more

Jessie M 

on BBB

2 years ago

Tiresplus Galleria in Sparks has terrible service. We are long time customers and have 5 vehicles, the person we used to deal with is not available in stores anymore and he was awesome. Now this guy Troy is always turning us away he doesn't want to do any work and he doesn't keep appointments scheduled either. We have a classic vehicle we were told over the phone they could do the work no problem never mentioned trouble getting parts we take it in for the appointment they call us back say they cant do it they cant get parts ... read more

Jean S. 

on BBB

2 years ago

Run, run and run. Firestone Auto Care is not a good place to go for your car repairs. Their specialty is tire not car repairs. They'll do and say anything to get their tires and new brakes in your car and what ever car trouble you had will remain unfix. I got a charge for $1,800 for tires I did not pick and not authorized and they replaced my car battery when I had zero car battery issues. In 35 years of owning cars and maintaining cars from NY, Mass, FL, Firestone Auto Care in Somersworth New Hampshire running by these two ... read more

Roy O 

on BBB

2 years ago

Brought Jeep in due to no heat blowing out of vents. $800 later very little heat for a week then no heat again. After no help, took it to another auto repair shop who cleaned the heater core correctly and the Jeep now has heat. Either they did not do the work or did it very poorly. Avoid this business, they are an auto repair shop in name only. More of a auto ripoff shop! 

Chris G 

on BBB

2 years ago

If I could give 0 stars I would. I'm calling these ****** out by name in my review too. There's a new manager there named John and he may be the biggest piece of shit mechanic I ever met. His crew isn't any better. Took it in to have back brakes done. He calls back and after doing an inspection he said they took the back brakes off and they crumbled and it needed a new drum and rotors. Tried to charge me 950 dollars. I told him I would give him the 10 dollars inspection and to take my car off the rack and I would come get it... read more

Jean J 

on BBB

2 years ago

I dropped my car off at the Firestone in Waxahachie, Texas as soon as my battery light came on. "Someone" called the next morning but did not leave a message about my car. I did not learn until 2p.m. that due to a medical issue, they did not have a diagnostician and I would have to take my car to another location. I called several other locations and could only get in to one roughly 20 miles away. I asked if they had someone who could tow and they did not. I spoke to the service - or store manager- who was VERY disrespectful... read more

Barbara C 

on BBB

2 years ago

Incompetent, inefficient, and unqualified mechanics. Alternator bad and they put a new battery in. The battery in the car was only one year old. Firestone charged me $195 for a new battery and $36.99 for an analysis, which was worthless. They claimed that the alternator and starter was checked but my car stopped on me two weeks later and I need a new alternator. I do not see how FireStone could have missed that. December 22, 2022, my vehicle was towed to fire stone. If they had done the analysis as they claim, they should ha... read more

Connie L 

on BBB

2 years ago

12/20/22 - I spoke with Manager Paul told him I needed four new tires and a possible wheel alignment. Confirmed I get off of work at 5pm and would be right over to his establishment. I arrived at exactly 5:21pm was told by the guys at front desk that it was too late for me to get any services done. I then asked why after confirming and speaking with Paul am I being told I can't be serviced because of the time. They answered they didn't know. 12/21/22 - I returned to store at 4:35pm work was completed, four new tires and a wh... read more

jeni n 

on BBB

2 years ago

I had tires put on over the weekend mind you it took 6 1/2 hrs. I had an appointment at 9 am and had to go in there at 2pm because I had not heard anything. Was told appointments mean nothing. They had just started to work on it. All they had to do was put four tires and a spare on. They where already mounted on the rim. They had talked me into an alignment and after having my car for 6 1/2 hours said they do not have the tools to complete. Its a jeep nothing fancy all stock parts. I do thank them for removing my lock nut on... read more