Tires Plus

Tycora Y 

on BBB

2 years ago

This company was negligent in repairing my vehicle. They were supposed to repair my driver side axle, 2 days later I heard a loud noise which resulted in my tire breaking off my vehicle(bolt cracked) while I was driving, nearly causing an accident. The manager came out to cover himself, admitted to the negligence of his so called "most skilled technician". They repaired the wheel, leaving me with major body work. Now I'm waiting for their slow claims dept. to provide me a rental and get my car fixed. Still suffering d/t thei... read more

Valerie S. 

on BBB

2 years ago

Price gougers. Makeup charges for repairing a vehicle that is not needed. They admitted that they did not know what was wrong with my car after charging over $2200.00 Went to a dealer, and the repair cost should have been $200.00. Buyer beware, Their consumer affairs department that handles disputes do not return any calls. Nor their regional manager. Their rating should be zero. Totally incompetent workers. DO NOT GO TO THIS SHOP!! 

Victoria S 

on BBB

2 years ago

I brought my car in for a scheduled oil change, they handed me the keys and said everything was fine afterwards. On the way home the engine started to make a loud noise. I brought the car back for an inspection and immediately started getting the run around. It took three weeks of them dragging their feet and me calling the corporate office to get them to take me seriously, and they still denied knowing anything and just kept trying to get me to take my car away. I finally got my car looked at by another mechanic and he said... read more

Shawn B 

on BBB

2 years ago

4 days for a state inspection, wheel alignment and rear wheel noise diagnosis. Need I say more? 

Morgan G 

on BBB

2 years ago

4850 Nw Urbandale Dr Urbandale, IA 50322-6329 Please don't go here. Especially BIPOC. Don't trust your vehicle to these people. They'll just look and do the same stuff anybody else did previously on the car and tell you that it's acting up again. Once I had a diagnostic done, two days later they give me a huge list of lies that "NEED" repairing. I literally told them hey go ahead. I get there, they didn't do it at all, but will be very misleading. Two days later I have a flat tire, how does a tire place not check the tires? ... read more

John S 

on BBB

2 years ago

Worst tire shop ever, let you hang out waiting after vehicle is done. Won’t even check up on customers in lobby 

Thomas S 

on BBB

2 years ago

This location does competant work. Customer Service from 2 of the 3 employees is superb. The manager is incompetant and scattered. The foundations for which the businees model is formed are horribly eroded by the lack of care for the customer on the part of management. In my experience I have smelled alcohol from his breath. When an issue occurs his demeanor turns from pleasant quickly to unpleasant with little between. 

Joseph F 

on BBB

2 years ago

I recently have won a settlement civil court case plaintiff ********* ***** *** ******** ******. Defendant Is Firestone # *****(BridgeStone retail operations LLC) trying to forward this to the correct department in order to get paid. Our California Civil Court case My email Please contact.me thanks. 

Roy S 

on BBB

2 years ago

Firestone makes *******look good. Been there 3 more times since my Alignment balance, oil change,tire rotation , and inspection. The MORON at the Downtown, Pa. Office sent me on a WILD GOOSE CHASE. ONE WAS CLOSED 3 DIFFERENT TIMES WHEN HE SAID THEY'RE OPEN. THEN HE SAYS COME BACK 5 HOURS LATER TODAY. HEY IDIOT, I LIVE IN ANOTHER COUNTY. CALLED CORPORATE, SUPPOSEDLY, SOMEONE WILL CALL ME. WHEN IT HAPPENS, I WILL BELIEVE IT. GOING TO HAVE MY CAR SERVICED AT *****. SEND MY NEARY $200.