Tires Plus

walter f 

on BBB

2 years ago

Had gone to this Firestone in Marianna, FL. Been to other Firestone locations and had great service, but not this one. I had a simple problem, popping sound when I turn my front wheels. First day, told I had to return due to they could not process a credit card, internet down. Came back the second day, waited over three hours, decided to leave, asked for my car keys. They told me to come back, scheduled a few days later. Two guys, acting as managers, one told me I would get $100 dollars off for anything on that day I was sch... read more

Evan B 

on BBB

2 years ago

We brought our 2014 ******Prius into the shop for an oil change and an inspection. When we came to pick it up, it wouldn't start. Rob G****, the manager of the shop, said our car was inoperable due to an issue with the hybrid battery, and there was mention of a P3190 code ("check engine" light), which hadn't been there before we dropped the car off. We had to leave the car overnight because it wouldn't start, and Rob wasn't there to authorize an inspection. Next day we returned to speak with him to see if his technicians cou... read more

Benjamin L 

on BBB

2 years ago

Said they have a mark up on their parts and preceded to charge me 340$ for a 180$ wheel bearing. Labor charges where acceptable but 160$ mark up is a bit ridiculous won't be letting them touch my vehicle again 

Barbara H 

on BBB

2 years ago

I took my vehicle to Firestone/Bridgestone Tires Plus on North Wickham Road in Melbourne, FL the end of January 2023. I explained that there was a noise that I was unable to identify. The tech rode with me; threw out a couple of possibilities of what the noise was. I was certain that none of these were the issue. I waited for a few hours to be told by the person at the desk that there were numerous issues with my car. He said that there were 2 that were a safety issue and the other issues were "recommended". The invoice show... read more

Andrew H. 

on BBB

2 years ago

Fort meade firestone diagnosed an issue with my car and said the part would be rushed. When it didnt arrive, they said it would be in Monday. Dropped my car off, called them an hour before closing. "It's not in yet, it should be here tomorrow." After waiting a week I went to a different business, but they refuse to refund the diagnostic charge of $150 

Sajjad B. 

on BBB

2 years ago

I changed my Truck’s four tires and did my brake job at 500/330 Thruway Plaza Dr, Buffalo, NY 14225. The gentleman told me they could not just change the brake pads. They would have to change the rotor as well; I agreed. He said they could get the job done on the same day. Instead, they keep the truck for two additional days. After I got the truck, while driving brakes made a noise, I called them, and they kept the truck again for more than one day. They said the problem was driver’s side and was fixed. Now a similar situati... read more

Mary H 

on BBB

2 years ago

Incompetence at it's finest! Machesney Park Illinois Firestone - DO NOT TAKE YOUR CAR THERE! Tried to pull the wool over on my son - little did they know he is a diesel mechanic and knows cars. Wanted to charge $1100.00 for an issue that was a $360.00 fix. The amount they wanted to charge wouldn't have even fixed the problem. They wouldn't even test drive his vehicle because they were "afraid" that the car would stall so they decided to just drive it around the parking lot and told him that they couldn't find the issue it wa... read more

Mariah D 

on BBB

2 years ago

I called and made an appointment for 10am and I was told I could be fit in. I got there on time and waited 8 hours for an oil change and for them to check the windshield fluid pump which they still did not do. I received my oil change free of charge but I felt like that's the least they could do after I spent my entire day waiting on a service that could've been done in 30 mins. Unfortunately, this is common with this Firestone but this is the first time I'd have to wait this long and the only excuse I kept getting was that ... read more

Bridgett W 

on BBB

2 years ago

Scammers won’t let u see what u are signing til u leave they over charged me by 500 dollars and still I did not get the work done I paid 99 dollars for a complete alignment and they only did the rear not only did they not tell me they told me they were giving me a complete alignment come to find out they only did the rear tires so they are definitely scammers here and I would like a charge back of the $500 they scammed me out of I dealt with the manager of that business and Ricky and Gabriel I want my money charge back becau... read more