Tires Plus

ester d. 

on BBB

3 years ago

I went to have my 2003 ****Explorer checkout because it was a noise coming from the back. I thought it was my brakes. After sitting there for three hours one of the manager (lady) came out to inform me my rotor needed to be replaced and it would be another 2 to 3 hours. She had a really bad attitude like I was getting on her nerve for bring my vehicle in for repair. She finally came out to tell me my vehicle was ready, but I would have to take it to get alignment. I ask her why didn't you just do it while I am here? Here sta... read more

Monica G. 

on BBB

3 years ago

I went to Firestone on Thompson Ln in Murfreesboro in Feb/March of 2021 to buy tires and get brakes done. I was paying cash rather than using a Firestone credit card. The lady in the store pitched the Resolv plan stating I would save money. This was a new plan for the store and she told me I would pay a small month for 12 months. Rather than pay $1000+, I would pay a smaller amount with the subscription. That should have been a red flag for me. I overlooked the signs. They have been drafting my account for almost 2 years for... read more

Braeden B 

on BBB

3 years ago

IF I COULD GIVE THESE CROOKS ZERO STARS I WOULD. THE TIRES PLUS LOCATION 9559 BAYMEADOWS RD. JACKSONVILLE, FLORIDA 32256 TOTALLY ROBBED ME. I CALLED THIS TIRES PLUS AND ASKED IF I COULD DROP MY CAR FOR A DIAGNOSIS AND REPAIR. THE REPRESENTATIVE TOLD ME THAT WOULD NOT BE A PROBLEM AND TO DROP MY CAR OFF. I THEN DROPPED MY CAR OFF TO TIRES PLUS ON AUGUST 30TH, 2022. 3 DAYS LATER I REICEVED A PHONE CALL FROM THE REPRESNSTAITVE THAT THEY HAD FIXED AND TEST DROVE MY CAR AND EVERYTHING IS WORKING GOOD. THEY THEN EXPLAINED I HAVE A... read more

Jacquelyn C 

on BBB

3 years ago

Brought my car to the Gainesville, FL Main Street location on 10/18/22 to check my AC for leaks and an engine inspection. Per the engine inspection ($80 mind you) they tell me they do not know what is wrong and to go to a different shop. So what did I spend $80 on? Per the AC check, I was told they found the leak and recharged my AC. On the way home I noticed my driver's side AC was not cold yet my passenger side was. I called to alert them and was told to bring it back the next day (10/19). I show up at 7:45am to be told th... read more

Jermella F 

on BBB

3 years ago

Firestone misdiagnosed my vehicle charged me over $700 dollars and I still can't drive it. I took my car to Firestone because smoke was coming from my engine the day before. I spotted coolant on the top of my exhaust manifold. So I thought " I better get on top of it . A Firestone technician called me and told me that it was the " turbo coolant line on the bottom of my car that was dripping and charge was $687 I thought " that was odd " because again I saw the coolant on top . But I said " ok no problem just fix it" . The ne... read more

Megan B 

on BBB

3 years ago

They told me Firestone has a policy of not plugging tires but I can't find any evidence of such a policy online. They also told me they couldn't patch my tire as the nail was too close to the sidewall and that I actually need two brand-new tires. They charged me full price for a tire patch without actually doing it, instead saying that it was the cost to look at it. I brought it to a different body shop and they patched it within 15 minutes and charged me less for an actual fix, not just looking at it and trying to upsell me... read more

Bill R 

on BBB

3 years ago

Had my oil changed by Tires Plus store # 244206 on Northdale Blvd in Coon Rapids. Got home and there was a large puddle of oil on my garage floor. They spilled oil all over my skid plate and I had to have someone pressure wash it off. Definitely not pressure washed by Tires Plus. I will never go there again. No more oil drips after the pressure washing. They are super careless and I would not recommend anyone take their vehicle there for anything. 

Debra C. 

on BBB

3 years ago

I found online and out the door price for tires. I needed 4. These evidently were discontinued tires and they had two in their shop and had to get the other 2 from another store. I was charged $50 for shipping which I voiced my complaint of having to do so at the time of installation. Total out the door was supposed to be $345.99. I was charged $424.97. On further inspection of bill I saw I was charged $33.04 for Road protection which I was not informed about. I didn't have the screenshot of the out the door price at the tim... read more

Camille D 

on BBB

3 years ago

Received a rebait credit card that was already expired by the time it was forwarded to my new address. After hundreds of dollars in spending to receive it it isn't even valid. Customer service stated they have no way to remedy and that since the statement that came with the card (which I never read since it was sealed with the card) allows them to cancel cards prior to customers redeeming the funds.