Tires Plus

Chanicqua E 

on BBB

3 years ago

I had an oil change back at the end of July. About three weeks later smoke started to come from my exhaust pipe. My car would have smoke coming from the exhaust pipe on and off every few weeks. Next thing I know last weekend my engine light came on and warning signs were on my dash. Went to the dealership today and I was told that I needed an oil change because my oil was dirty. Watch out for them on archer please they will mess your car up!!!! 

.SLS Dawn 

on BBB

3 years ago

Was sending review and like that gone. Now you get short review. Firestone did call me this a.m., in shower, left no message. Walk in at 11:00, told they called my cell phone not working. They were closed all day yesterday, for?? Had to National Firestone bad rating from BBB day. Can have lunch with other Firestone stores in county. Was told can have an appointment Friday. Having surgery Friday. So thanks for the fixed car. Also told I don't have confirmation number which I do. Without number no service. And the rating sta... read more

Kayla G 

on BBB

3 years ago

They tried convincing me that 5 quarts of oil cost $87 (I have not seen 5 quarts of full stnthetic oil more than $30) for a total charge of somewhere around $110 for an oil change. I about had a cow when my niece came home and told me how much she paid. I went in to question it only to be told that's just what the charge is for all of their locations. I don't know how they manage swing that, but it is price gouging and they are taking advantage of unsuspecting people who don't know anybetter. They need to be held accountable... read more

Kevin M 

on BBB

3 years ago

August 11th thru the 15th 2022. At first these guys seemed like they were genuinely there to help should a problem come about. Talked me into a tire plus account, a credit card so I could stretch my wallet. Well it has not gone like that. Started out a simple repair. It wound up being something that led down to they weren't paying attention and didn't there job. My Vehicle wouldn't start so I had it towed in, they are just a mile up the road. I told them that;" it sounds like the gas filter to me, but the diver in the tow tr... read more

Bruce M 

on BBB

3 years ago

Due to my recent issue with them I felt that I needed to warn people to stay away from this particular location(Firestone 1666 Boston Rd.,Springfield,Mass.) I have done business with them for many years and have several vehicles that I bring to them for service. Now ,I always felt that they are instructed to look for potential problems and up charge you especially on labor but being obviously a business to make a profit I suppose that is understandable to a degree. My latest incident was the final straw-I brought in my vehic... read more

Ashley S 

on BBB

3 years ago

If horrible was enough that is all I would put. Over the last 6 months my family and I have been left stranded due to our battery dying! We've had to call family, ***. My health isn't at its best and being left stranded in the heat due to a dead battery. So our most recent experience, our battery died. We had to contact *** and had to be jumped off! Waiting 30+ mins on someone to come and jump us off and tested the battery and said IT WAS BAD! We took the car straight to our local store. Who told us that the battery wa... read more

Sherland Y 

on BBB

3 years ago

Took my car in for a scraping noise under the car.When I pick up the car they said there was nothing wrong. I told them that this happen when i go over Speed bumps, he said they would check that. The guy at the front then called me back and said it was the shocks and he gave a price for repair of over a thousand dollars. I asked to speak to the mechanic about, he said ok and we hung up. When I when to the shop I told the young man at the desk that I was here about my car. He asked my name and just went out got the car and br... read more

Patricia Watson 

on BBB

3 years ago

I took my vehicle in for my tire slowly losing air. After they took my vehicle back the technician came out and showed me a screw that he removed from my tire and stated he would repair the tire. After a few minutes the technician brought my tire out to show me that now my tire has 2 holes and refused to repair the tire. No explanation, no suggestions, no asking if I would like my spare put on, no help at all. I leave to find someone to repair my tire that only had a slow leak; to driving down the road with now 2 holes that ... read more

Marilyn H 

on BBB

3 years ago

I paid Tires Plus 500.00 for my ac repair it only was cold for the one day I took it in for service. My ac is still blowing hot air. Do not trust this business.