Tires Plus

Joseph F 

on BBB

2 years ago

I took my car, *****XC-90 2019, to Firestone Irving to check some loud noises that the car made. After they fixed it, my car started leaking oil. Then I took my car to car dealer because I didn't trust Firestone anymore and figured out what Firestone mechanics did. They used a part that did not fit my car and as a result the oil cap did not fit. They knew the oil cap did not fit after the repair because we also had the oil changed during that visit. Despite them knowing the oil cap did not fit, they did not tell us about tha... read more

Paul W 

on BBB

2 years ago

Bridgestone has a company called Resolv. It's an auto maintenance plan. I would totally discourage people from purchasing such plan and even discourage use of Firestone/Bridgestone all together since they are trying to get me to pay them close to $500 for something they have not fulfilled their promise on. I will never go back to any Firestone if it was the last auto service place on earth! 

Zeljka J 

on BBB

2 years ago

If I could give this business 0 stars I would. I am not one to generally complain and I've had the worst customer service experience here. I've never been spoken to so rudely in my life. I've tried 3 times to make an appointment, both by phone and in person and each time I've been spoken to rudely and turned away by Anthony. I could not get a single word in as Anthony continued to talk over me in a rude and condescending manner. I actually had to ask if I could speak for a moment. He acted as if it was MY fault that HE himse... read more

William B 

on BBB

2 years ago

Absolute con artist! They were going to charge me $60 for an inspection and luckily my car failed, therefore, and fortunately, I didn’t get the charge. On top of that, they wanted me to buy 4 new tires instead of just the one I needed. This was after telling me the tires had passed inspection? On top of that, they said I needed new brakes, rotors and all, yet my current brakes just started squeaking and replacing the brake pads is all that’s needed, not the rotors!!! They’re crooked as can be! Go somewhere, anywhere, else to... read more

Cara L 

on BBB

2 years ago

I took my car in to get a leak fixed, antifreeze was leaking out and it started to smoke out of the hood and a oil changed along with balancing of the tires . . By the time the car got the Firestone, the antifreeze consevour was ab empty. Which is the reason I took the car there to get fixed in the first place. It didn’t take them any time to work on the car. I was told to be there at 5 (closed) I arrived at 5pm during the time they where closed to pick up the car to pay what they quoted me a 1800.00 bill for stuff that they... read more

Thomas C 

on BBB

2 years ago

I got a car not even 30 days after I got it the check engine light came on. I call and was told that's what the warranty was for. 

Paul M 

on BBB

2 years ago

The most defensive and don't care Firestone "manager" I have ever met ! To start with, I wouldn't even rate him anything because he doesn't even deserve to serve customers, leave alone manage such a company shop. Today, when I took my spouse's car to my mechanic for a wheel bearing change, we found that the underside of the engine, including the right side of front grill splashed with oil. On opening the hood in my presence, we found the oil cap at the front edge of the car and the engine oil tank opening gaping at us. The h... read more

GURDEEP S 

on BBB

2 years ago

Firestone on OAK Grove Firestone The I took my 2015 *****Suburban for service on Nov15th 22 at Firestone on 2048 Electric RD, Roanoke,VA 24018.they did the oil Change on my Suburban on November 14th and failed to tighten the drain plug. It was just finger tight.I started smelling some burning smell every time I was driving soI went back and asked Josh to check and see what was happening. Well he opened the hood and checked oil and added some oil and told me you are good to go. I was still smelling that burning oil smell I we... read more

Young J 

on BBB

2 years ago

Went to a Tires Plus in Evans GA for a regular oil change. Car leaked oil from improper closing of the oil filter housing casket after driving off the lot. Oil level at low on the dipstick after only 2 hours of service performed. Had to drop off the car at another mechanic for fix - costing extra time and money. Also did not provide an estimate of service at the time of check in and had to ask for a copy of invoice at checkout. Unprofessional practices and employees. 0 stars if the option is available.