Tires Plus

Ron S 

on BBB

2 years ago

My wife a senior citizen lives about a mile from this Firestone Tire, 85 Tunnel Rd. Asheville, NC She got a screw in a tire and immediately drove to Firestone. The tire went totally flat to the rim in the parking lot. Although they were open for 2.5 more hours the manager Damon F**** told her he did not have time to help her. He instructed her to drive on the rim to another tire store down the street. She told him she didn't feel the car could make it. He didn't even offer to put air in the tire just leave. She made it to **... read more

Theresa M 

on BBB

2 years ago

I think they try to take advantage of women. I was told I needed multiple parts that had been purchased 4 months ago totalling over $1000. I brought in for noise I hear when turning. They did not know what was causing so suggested all parts possible. Just guessing with no real knowledge. When I told parts were new his response was there is usually a sticker if new. So if he does not see a sticker it needs replaced. What a mechanic! 

Vanessa B 

on BBB

2 years ago

Untrustworthy. Will unplug sensors so you think you have major issues on vehicles. Management is a joke. The technicians are a joke. Corporation is a joke. 

Ben M 

on BBB

2 years ago

I was told my interstate battery was covered under warranty when making an appointment. After arriving, I was told they no longer carry interstate batteries and it would cost $228. Completely dishonest customer service and I will never bring my business here again. I suggest you do the same 

Sam P 

on BBB

2 years ago

Rude and Racist Front Desk Team, worth 0 (ZERO) star The front desk person on the morning of 6/9/2023 around 7:45 am was by far the most disrespectful person I have encountered. I had an appointment to align the wheels for my car and wanted pickup to be sometime in the morning as well and had an appointment at 8 am which was taken 2 days earlier. The front desk person said, "We have a lot of cars to service so I moved your pick-up time to the evening." I was asking him more questions as to why the pickup would be later and w... read more

Damian D 

on BBB

2 years ago

I when to the pittsford Palmyra location in ny for a lifetime 4 way wheel alignment and was told they couldn't do it cus parts where missing on my vehicle I had it done the previous year at a different firestone when I asked if he could call that location to see what was up he down right refused to do so I called he did not want to get on the phone to speak with the sister location the tech was very unpleasant and unprofessional said I was missing a backplate witch btw has absolutely nothing to do with the alignment and that... read more

Joseph S 

on BBB

2 years ago

On late February I took my ***to have the wheels balance. However, last week I took my car to the ***for services, and was told that one of rear passage tire is different than the other three tires. It was completely bold. When I call the Firestone shop, I was told that the do not have records of my phone number. I will not recommend this shop to anyone due to. Very unethical practices 

camille z 

on BBB

2 years ago

To Whom It May Concern: On Monday, May 23, 2023 I went into Firestone Complete Auto Care on Stickney Point in Sarasota, FL. I had a small nail in my rear driver side tire and I was slowly losing air. Upon inspection of my tires which are only approximately 2 years old and purchased at Firestone, I was told that the tire could not be fixed. I was perplexed because the nail was in the middle of the tire between the raised tread and the tire was like new, I don’t drive much. I was anxious and upset but was told they had a tire ... read more

Anstrice E 

on BBB

2 years ago

Do not go to Firestone. The workers cheat on the parts for the vehicle, rig parts together to keep you coming back, and jack the prices of labor. They also discriminate against women meaning if your a woman, they try to take advantage of you and think you don’t have knowledge of vehicles because of your sex and they mistreat the elderly as well. Don’t go to any Firestone…..soon they will be bankrupt for their wicked business practices.