Tires Plus

Shelley B 

on BBB

2 years ago

Very disappointed in this company. Went in for a brake change and a bearing and they ended up breaking a bolt which then stripped something else and they made us pay for it. Spent a total of 1600 which is ridiculous. They should be responsible for what they break. I have all the documented paperwork for any doubts. 

Darren S 

on BBB

2 years ago

I use to go to this Firestone, ever since they took over from *********. Yes, that means I used to go there for almost 15 years. Today I went in and asked if they can just reset my computer, because I replaced the mass sensor airflow without disconnecting my battery. The manager “Joe “said he will not do that because it is “federally illegal”, and he didn’t like the fact that I left a bad review a while back when his mechanics did a faulty job. Well, guess what “Joe” here we are again. I reminded him of how much business I g... read more

Morris D 

on BBB

2 years ago

Hayward Firestone does not honor the Firestone online coupon. I’ve use the coupon in the past but today the customer rep refused to give me the online price for an oil change for $29.99. Talking with customer service they say the coupon should be honored and will report to area manager. It is not good when I store personnel are not familiar with the online web app and what’s there. That makes for bad customer service and a lot of confusion. The process should be smooth and without misunderstandings. 

Kim F 

on BBB

2 years ago

I have been to Firestone Complete Auto Care in Steubenville,. OH twice in eight days. The first time was to fix/repair the rear brakes in my 2018 *****Equinox. I believe I was overcharged. I was charged $600.88 for rear brakes and rotors. This is way more expensive than I expected to pay, and I did research online and found that to be true. The second time I was there for an estimate on the front brakes, and for one, I was not told that there would be a charge for the estimate until after everything was said and done, I was ... read more

Douglas W 

on BBB

2 years ago

I have been getting my vehicle fixed here for a couple years & at least once before thought I was over charged. Last week went in with noise in my rear brakes. Was told I needed two wheel clyinders & fluid change. I was quoted a price of almost $400. There was a $60 coupon available online which was not granted at that time. I should have never agree to the work but thought if I printed out the coupon it would have to be honored. It was not! $30 worth of parts were turned into nearly $400 & my vehicle still makes the same no... read more

Enrique T 

on BBB

2 years ago

TERRIBLE BUSINESS, THEY HAVE QUESTIONABLE WORK ETHIC AND INTEGRITY, IF AT ALL POSSIBLE TO AVOID FIRESTONE ALL TOGETHER IF NOTHING ELSE AT LEAST AVOID THE WEST SPRINGFIELD LOCATION, I WOULD DEFINITELY RECOMMEND A DIFFERENT LOCATION, WOULD LEAVE 0 STARS IF THAT WAS POSSIBLE. 

Mike H 

on BBB

2 years ago

I would not advise taking any vehicle to Firestone in Merritt Island, FL. I have been a loyal Firestone Customer for 25+ years. However, the treatment that I received at Firestone in Merritt Island was deplorable. The issue was around an $80 gift card that was offered with the purchase of a set of tires. The offer had to be redeemed through Firestone's redemption site which did not work an several attempts. After a number of exchanges with the redemption website and Firestone customer service, I was routed back to the local ... read more

Matthew W 

on BBB

2 years ago

Please don't waste your time by going to this location. Everytime I go there it takes multiple hours just to do simple repairs such as an oil change. They always try to upsale you and make it seem like they are providing fantastic service. On the most recent occasion, I recieved the call that my car was ready and when I went to pick it up there were new issues with the car. I took it back and then waited even longer for my vehicle. Another individual that was waiting had to bring their car back in as well. So they messed up ... read more

Roberto E 

on BBB

2 years ago

If I could give zero stars I would ! I went to get my steering gear replaced. It was worse after it was fixed. I had to take it to another machine because they didn’t connect something in my steering wheel!!