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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dex Media is completed unorganized and will not put anything in writing instead relying on collections people to constantly harass you. We have a new business and our new information was combined with our prior existing business on the invoice, and upon request for it to be separated, we were told it cannot be until we paid the bill. We will not pay a bill until it is correct for our new company. Then, we got collections calls every day. About once a week, we get an email from client service saying they want to help, we forw... read more
Business response:
Dex Media contacted the client to discuss this issue and resolve the complaint. Dex Media currently has a meeting scheduled with the client on Monday to review and resolve all of the issues and concerns they may have. Thank you for bringing this to our attention and for the opportunity to resolve this issue.
My company retained YP for advertisement services associated with Google ad words. My company DID NOT provide YP with any authorization to automatically charge my credit card. However, YP unilaterally charged my credit card without my authority and never requested any information from me pertaining to credit card authorization. Additionally, YP solicited charges without my knowledge. This is a very unprofessional way of conducting business, unethical, and borderline illegal. Specifically, the individuals listed below were al... read more
Business response:
HI *******, I would like to apologize for the issues encountered and that your overall YP customer experience weren't met. That's definitely not the experience we want for any of our customers to have. Your YP Executive Market Manager was notified and will be contacting you regarding this matter during next 24-48hrs. Thank you-Karmita
Dex media promised me that if i refer a business, they will give me a discount and they never put this into my account ! The business I referred signed a contract with dex media, but they put a wrong address on the ad and I think it dex media fault I still havent gotten my discount, thank you
Business response:
After reviewing our client's concerns we were able to confirm that the referral credit was not applied due to no payments being received from the referred client. Referral credits are only paid after a minimum of two payments are made. In this case the referred client had not made any payments to date on their account. We have agreed to adjust the referral credit for our client as a matter of public relations due to the special circumstances that have occurred. We appreciate the opportunity to assist with our client's concer... read more
In my opinion it's a total scam. It started with them selling me a Deal that does not exist, only after two month that i thought i'm on air, they told me that the Deal they sold me does not exist. somehow they convinct me to buy a bigger Deal. I dont understand to much about marketing solution and i dont know what they doing wrong. What i do know is my accounting numbers, and i do know that i paid 4000$ to YP and i didnt got one customer from them. 4000$ - spending 0 - customer You dont need to be a marketing specialist to u... read more
I was a customer of Dex Media for many years. In July of 2016, they outsourced or changed their billing system. Since then, I never receive paper bills or email reminders. When my bill is a couple of months overdue, I get a delinquent notice with the threat of collection. I recently cancelled my business with them due to this, and I am now being threated with collection again. I pay all my bills on time. This is a very disorganized company. There appears to be a lack of leadership. I am taking a chance on not having any yell... read more
Business response:
Mr. ****** we are very sorry to hear that you had issues with the billing. We were able to locate your account with the info provided ***** had attempted to reach out 7/7/17 but you were with patients. We would appreciate the opportunity to talk to you about your concerns and make sure these issues are resolved.
I have advertised my business with Dex Media for 25 years, Dex made a billing error and turn the account over to collections. I will serve out the term of my contract and NEVER do business with them again.
Business response:
Thank you for the opportunity to respond. We spoke with our client & the billing issues have been straightened out. All late fees were removed & collections was notified to cease & desist. We also proactively sent a retraction to the credit bureaus to ensure the clients credit is not affected. We sincerely apologize for the inconvenience. Thank you for bringing this matter to our attention.
Dex Media is a joke, do not sign with them, they do not provide the services they tell and then you get charged in advance. They send me a bill but they charge what ever they want.
Business response:
We were able to speak with Mr. ********* regarding his account. After explaining that our digital payments are taken out prior to the bill printing our client has decided to opt out of his current advertising program. All necessary steps have been taken to ensure this is taken care of. We do appreciate the opportunity to assist with our client's concerns. Amanda A**** Client Relations Advocate Dex Media
This company has evaded calls, neglected general business standards, and has shown their lack of integrity in every interface we have had with them. Account was cancelled months ago and we are still receiving bill. Upon trying to call and see why the account was not cancelled the first time, we were told they had no record of our call. They have not even had the decency to call us back when all we want is the confirmation of cancellation that we asked for months ago
Business response:
Thank you for making us aware of the concerns. We have been in contact with the client and have been able to discuss the issues and confirm the date the cancelation was processed. All that is pending for the matter to be closed is for the client to clear up to balance through the cancellation date as agreed .
Verbal contracts confusing at best. Not getting the services for the price I was given in writing. I'm not even sure if I am getting any service at all. For the time being, have been overcharged. Is to be corrected - but I am doubtful that it will be resolved anytime soon.
Business response:
Thank you for the opportunity to respond. We reached out to our client & confirmed that the account had been adjusted for the digital issues & this will be reflected on their next billing statement. We also put in a cancel request for the next issue & gave some suggestions on how to possibly boost their online activity. We also gave them the contact # for our digital department that can help with their Digital Presence Management. Thank you
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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