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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told I had an account rep to help me use the product. She was unavailable almost the entire time, and stood me up by phone on 2 different occasions. Once we spoke, she pointed out the service created leads for me from phone numbers "555 etc", all but two of which I recognized as repeat telemarketing numbers that harass my business constantly. She had nothing to say about that. I called the company about my contract on many occasions, and was given different information by at least 5 different people about what I owed a... read more
Business response:
Thank you for bringing this to our attention and allowing us to review the concerns of the client. We have located the account in question and see that we spoke to the client on 11/28 and assisted in getting the program cancelled and stopped all the billing as requested back dated to 9/28/17. Thank you again for bringing this to our attention and allowing us to review .
Do not ever do business with this company. I started with this company so that my companies phone #s and addresses would be in sync throughout the internet. I was told this would be done on a weekly basis. I was told I would be able to verify their service. It didn't happen. I called today to cancel service based on failure to perform. The 1st person said he "couldn't hear me" after I said that I wanted to cancel service. He heard me fine prior to my order to cancel. He then put on the line another gentleman. I once again to... read more
Business response:
Thank you for the opportunity to reach out to our client to discuss the issues with their account. We have contacted the client but unfortunately they did not wish to discuses the issues. due to this we were unable to come to a resolution. We have placed a cancel request in the system for the end of the current contract. We will be closing our case on this clients account at this time. Thank you.
We signed on with Dex Media when we purchased our business. In our third year with them we had a life change and had to sell our business. We called to let them know we would no longer need their services and they said we were bound by the contract. It was October and we would have to pay $250/mo for a service we no longer would be using until June. We asked if there was a buy out and they said "no". I strongly suggest you find a company that will work with you, the small business owner. If we had known we'd be selling the ... read more
Business response:
Thank you for the opportunity to review the client's concerns and reach out to resolve the issue. We have made several attempts to reach out to the client by phone and email, we were unable to make contact with the client. We would like to have the opportunity to speak to the client regarding this matter, however we have adjusted our client's account in full, please let the client know to call us at their convenience. Thank you
Refer to all the reviews before this one. They say it all! The worst customer service I've ever experienced. They put incorrect information in my phone book ad which I refuse to pay for and despite numerous calls will not respond. I've now been sent to their collections department who will answer my calls but apparently can't resolve my issue. If I ran my business like this I'd be out of business.
Business response:
Thank you for the opportunity to speak with our client. After reaching out to our client several times, I was advised by one of the employees that our client wishes to no longer speak with anyone from Dex. If our client would like to speak with someone, they can call 844-339-6334. Thanks.
Worst company to ever exist. We have been an advertiser in the yellow pages for over 50 years. Over the past ten years there has been one problem after another. After the last problem where they had to credit us $200 a month we decide we had had enough and canceled our advertising. They canceled our advertising in our home directory and kept up in another book and on line. We have been trying to get this resolved since 07/17/17 with no luck. Our original sales rep is no longer with the company and they gave us a new rep. The... read more
Business response:
Thank you for the opportunity to reach out to our client. I spoke with our client today and reviewed his existing account with us. As the client experienced multiple fulfillment issues in the past and no longer wishes to continue his program, I agreed to adjust the remaining balance in full. The client was amenable to this agreement and our transaction was ended to satisfaction on both sides.
TRYING TO CANCEL MY BUSINESS WITH THIS POORLY RUN COMPANY. THEY SAID I RENEWED MY CONTRACT FOR ANOTHER YEAR,WHEN ALL I WAS DOING WAS WAITING FOR MY YEAR TO BE UP.WANT TO CANCEL DUE TO INNEFFECTIVE WEB SITE AND RUDE SALES AND CUSTOMER SERVICE
"DO NOT GET ADVERTISING WITH THIS COMPANY" This company is awful, no communication, they can not get anything right, customer service is a non existent department. They have not created our advertising and are still sending bills, it has been 3 going on 4 months, the wrong address and phone number on the advertising" documented". Called every day "documented" get transferred to "Customer Service" and disconnected, or put on hold then call disconnects. No reply to e-mails, no replies to standard mail, do not understand how th... read more
Buyer beware!!! Very deceptive company, they will sale you one product and bill for another. I thought I was simply signing up for digital advertising but they took it upon themselves and signed me up for print advertising. This was an entire year after I signed up for digital. Then they will try and provide some broken down audio of you agreeing to the service which is actually you agreeing to another service entirely. Save yourself time and money and stay away, far away from these crooks.
Business response:
Thank you for the opportunity to reach out to our client based on their concerns about the advertising. We have a valid contract on file for the advertising which the client is disputing. We offered to let the client listen to the voice verification and the client declined. Unfortunately, we were unable to reach a mutual agreement and we are closing the case as no adjustment is warranted. Again, thank you for the opportunity to reach out to our client.
Worst company I've ever dealt with. They put wrong information, incorrectly categorized my agency, and still had the audacity to send me a bill. These people don't know anything about good business practices or ethics in business. Furthermore, despite their well trained sales team, they know nothing about digital marketing.
Business response:
I want to thank you for the opportunity to help our client. We have spoken to our client and listened to his concerns. Our clients online listing had the incorrect business name and address, so we put in a request to have it corrected. Lastly, we agreed to make a partial adjustment which the client accepted. Thank you.
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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