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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have called and emailed this company over 6 times to cancel my account with them. I received 1 call back and was told they would escalate the issue and i never heard back. That was over 2 months ago. They continue to take money out of my account each month even after i have told them not to. I am not happy with their VERY poor customer service and inability to cancel.
Business response:
Thank you for the opportunity to speak with our client. Our client's concern was that he had canceled his account and he was still being charged for services. After reviewing the account, our client was still under an Agreement at the time of Cancelation Request. However, the advertising did bill our client past the term of the Marketing Agreement. We have agreed upon cancelation of all future services, as well as a settlement and will be refunding the credited amount. Thank you again for the opportunity to speak with our cl... read more
I have recently worked with DexYP. They were very proficient and helpful with getting the marketing program for my small business up and running. I am very pleased with their service and their attention to detail. Based on my experience with them, I can highly recommend their services.
Business response:
Hi Mr. Gifford! Thank you very much for the feedback. We are so glad to hear of your positive experience. This is the kind of client experience we strive for & we are so glad you are happy with your services. Thank you
My experience with this business is so bad that I'm not even sure it is a legitimate business and not a scam. They are literally impossible to reach. The phone numbers don't work and the email addresses bounce. I received a letter dated March 6 which arrived in my mailbox on March 23 saying I would be billed on March 28th. Just throw away any mail you receive from them and don't ever pay them a dime.
Business response:
Thank you for the opportunity to review and resolve this matter with our client. Our clients issue was that they had received a notice of renewal for their advertising agreement and they were unable to reach someone to advise that they did not wish to renew the agreement for the upcoming issue. We have assured the client that their account has been noted and the Business Advisor processing the request. Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.
I've been in contact with my "representative" and the three supervisors above him for 2 months now regarding a bill we received with an incorrect charge. We recently signed a new contract and have been charged above and beyond the contract rate each month since then. I've called numerous times each week for the past 8 weeks and not a single one of them will answer a phone or return a phone call and nothing has been done to remedy the issue. They skirt around the problem and the handful of times I have heard from someone, the... read more
Business response:
Thank you for the opportunity to reach out and discuss the issue with our client. After review of the client's account, a billing error was located which caused the client to bill at a higher rate than was agreed upon. This issue was corrected immediately once we found it. We sincerely apologize for the trouble and inconvenience caused to the customer for our billing error. The client has been notified of our correcting the error, and is in agreement with the billing adjustment to correct their rates moving forward. Thank yo... read more
Dex yp had made an error on our advertising in 2016. So for the year 2017, they offered to let us have Extended Search Solutions free for one year, and then it was to be removed. When the bill came for 2018, the Search was still on there along with a fee for Directory Products for $52.00. Our secretary signed the contract not realizing the charge was still on there. When we called about it in March, they refused to remove the Search charge so I asked to have a contract sent to me. On our invoices we were being billed $71.00 ... read more
Business response:
Thank you for giving us the opportunity to address our clients concerns. Our client had concerns in regards to the amount being billed on the 2017 agreement. They also were disputing the authorization for their digital charges for 2018. We have spoken with our client to advise we have discovered the rate charged for their 2017 agreement was incorrect and we have come to a settlement agreement due to the error . Regarding the 2018 agreement our client has been advised we are invoicing according to the signed agreement attache... read more
NEGATIVE REVIEW-over promise and under delivery. I was lied to by every rep I spoke with. We had a one year contact and after 6 months it was not working at all. The the calls we received we not relevant to our business. The sales rep got permission to alter contact and to try another service that would yield a better outcome. I paid the 12months for the contact, now the company is seeking $2,0000 more dollars for the extension of the so called contacted. I paid over 8k to the company. This company should be ashamed of thems... read more
Business response:
We have contacted our client directly to discuss their issues with the digital advertising and contract terms. We have reached a resolution and settlement and both parties are satisfied with the outcome. Thank you.
This is by far one of the most unprofessional businesses that I have ever dealt with. The company signed up with them in 2015 for paper and internet ads. Given recent changes in our within our company, we have been looking into various expenses. It was only then that we found out that the agreement entered into was on "auto" renewal. Although a proof was sent upon renewal in 2016, nothing was sent in 2017. We contacted their customer service in Nov 2017 indicating that we would like to cancel services. Nothing was heard from... read more
Business response:
Thank you for the opportunity to reach out and discuss the issue with our client. After reviewing our client's account and the circumstances described regarding their automatic renewal, we determined that their claim warranted a parital settlement. The settlement offer was accepted by our client and the situation was resolved to everyone's satisfaction including the cancellation of future renewals. Thank you again.
This company can't return phone inquiries. They listed my business under the wrong category, wrong description and on top of it all spelled my business's name wrong! And then instead of working it out they just flat out never retuned my calls.
Business response:
Thank you for the opportunity to review and respond to our client's concerns. We have reached out to our client and come to a mutual agreement regarding our client being under the incorrect heading for his digital advertising and the lack of contact by our company. We offered a settlement to our client for the last month of advertising costs and confirmed a cancel was in place for the current contract. We also have reached out to have a new Business Advisor assigned to contact our client regarding new advertising with our co... read more
I am unable to cancel my services. The representatives handling accounts do what they can to honor requests but the higher ups are dishonest and will not honor requests. Do not agree to any of their offers. Stay away from DexYP, Thryv, YP and related services.
Business response:
Thank you for the opportunity to reach out to our client and review their concerns regarding their agreement. We have spoken to our client and reached a mutual agreement to end the program at the end of the current month. We have agreed on a settlement with our client as well. Thank you again for allowing us to work directly with our client to resolve their issue. DexYP Executive Care Team
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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