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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never in my career dealt with such a nightmare of company. The alleged services that they provide have zero value. That is if they provide any service at all. They are also master Manipulators with fine print in contracts always working in their favor, but providing nothing to their clients. In essence, DexYP is total scam with customer service department pros at running their racket. I have never in life left a poor review for business but all I can do is hope to protect other hard working business owners from their ... read more
Business response:
Thank you for the opportunity to reach out to our client regarding their concerns. We have reached out via email, per our clients request, in order to resolve this matter. We were able to successfully reach a mutual agreement with our client regarding their concerns. Our client has agreed to pay the settlement amount and all advertising is cancelled moving forward with our company. We do appreciate the opportunity to reach out and resolve our clients issue regarding this matter.
We signed up with Dexyp in March. In April we had a session to train us and get things going. Shortly thereafter we got an email announcing 200 new features being added at no additional cost to the Thryv system. Immediately thereafter, our system crashed. Our email contacts were lost, website disappeared from our site, we were no longer able to edit anything on our website and nothing worked. Sales guy talks a good game, but nothing happens. After 5 weeks, we still are not able to edit anything on OUR OWN WEBSITE!!! This app... read more
Business response:
Thank you for giving DexYP the opportunity to address our clients concern. Our client has not been able to make changes to their website due to a system issue. DexYP has fixed this issue and our client is pleased. He was provided our direct phone number in case they have additional questions. Thank you.
If it would be possible to rate this company 1 star, I would. This has been the most negative experience. As you can see, by the 112 negative comments and the 1,589 customer complaints, Dex YP is AWFUL at caring for their customers. I've been trying to get our digital rep to email us back for 4 weeks and have had no response. It took them 3 months to update a photo we requested on our paid Facebook ads. They published an extremely poor quality advertising video that we specifically told them not to. It's still available to v... read more
Business response:
Thank you for giving us the opportunity to address our clients concerns. Our client was concerned because our team wasn't responding her emails. We spoke with client and helped resolve all of their issues for their digital program and remove the requested landing page. We were able to get the reports pulled and they sent to our client. Finally, she wanted to verify all the end dates for her digital and we confirmed. Our client was pleased with the outcome. Thank you.
Don't fall into their trap. They promise you the world and it sounds too good to be true- therefore it is. We are going on over a month since we have had the ability to edit our website. Whenever you ask your rep a question, it's always "I'll check on that for you!" and they never do nor ever get back to you. DO NOT sign the contract with them, unless you're prepared to waste thousands of dollars like our company is.
Business response:
Thank you for the opportunity to review the claim and reach out to our client to address their concerns. We have spoken to our client and addressed all the concerns in question. Client was concerned that she could not get assistance in making changes to her website. We connected her with the team she needed to help her get the changed completed. We reached a settlement agreement and assisted in getting the client in getting the changes they were requesting. Thank you again for allowing us to work directly with our client to ... read more
If I could give 0 stars I would. This is a horrible company to do business with. They are helpful until you get signed up and then they never fulfill their promises and make it impossible to cancel your service. DO NOT sign up with Dex!
Business response:
Thank you for the opportunity to review the client's concerns and reach out to resolve the issue. We have spoken to our client and ensured the product was cancelled. We have reached an mutual settlement and our client is very satisfied. Thank you
After reading all of the reviews on here, I notice one thing. We all have the same issue. Prior to joining this small business, there were promises made by *** but never any follow through. My boss has had issues with his ads in the phone book messed up etc. After they fixed that he decided he would work with them. He had one point of contact that he met in person that promised him free ads in the yellow pages if he upgraded with Thryve. He was a trusting person, and they never followed through. This was in June of 2017, and... read more
Business response:
Thank you for the opportunity to review and respond to our client's concerns. Unfortunately, we have made multiple attempts to reach our client by phone and email and have been unsuccessful. We agreed to a previous settlement with our client on May 1, 2018. We had scheduled an appointment via phone to go over the charges on the account and our client did not keep the scheduled appointment. We do apologize we were unable to reach our client and resolve this matter. Thank you again for giving us the opportunity to resolve this... read more
This company is horrible! First of all, they increased my monthly rate without notifying me in advance so I called to cancel. I was told that I can't cancel because the directory is already printed. However, they did not notify me in advance to give me the opportunity to opt out. They just automatically renew your account and increase your payment without any authorization. This company is a SCAM!
Business response:
Thank you for the opportunity to speak with our client. Our clients concern was that their agreement was auto renewed per our terms and conditions. We have spoken to our client and advised that at the time that they had requested to cancel the book was already printed and distributed. We have made sure that the clients account has been noted that they do not wish to renew for the next issue. We have reached a settlement agreement to their satisfaction. Thank you again for giving us the opportunity to resolve this matter.
Our company has been located in the same building and same street for over 70 years. We have used YP directory services for many years. This year they published the directory with a phone number that does not even belong to us. They were contacted in writing to close the account however, we still receive bills. I made a second attempt and called them to tell them the information was incorrect, we wanted to close the account and should not have to pay for their error. The customer service rep said we would still have to pay t... read more
Business response:
Thank you for bringing this to our attention and allowing us to review and reach out to our client to discuss. After reviewing the account, we see that in the past the listed # has always been XXX-XXX-XXXX but on the new contract it was listed as XXX-XXX-XXXX. This number has been associated with the account since 1982 but was never the primary listed # until this publication. When the contract was signed for by ******* ***** it is clear no one saw thing change and caused the error to occur. We have agreed on an account sett... read more
Wow... so unimpressed by DexMedia/ DexYP. We were out of the yellow pages world for 8 years or so and wanted to get back into it. Our account rep left the company so all of my emails and phone calls were never returned. Without my permission, our ad was published anyways. I've never been so upset with the quality of this 1980's ad they put out of us. Huge mistake on DexYP's part. They gave us a 50% off discount for this mistake.... shocked they would expect me to even pay a penny for this embarrassing mistake and want the fe... read more
Business response:
We would like to thank you for giving us the opportunity to address our clients concerns. Our client originally contacted us because of errors in their yellow page advertising. At that time we spoke with the client and worked out a settlement which is beyond our normal guidelines and our client seemed satisfied. In their current review our client is expressing they should not have to pay anything based the original errors. We had the opportunity to speak with our client. They expressed again wanting a full adjustment, but un... read more
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open on Monday at 7:00 a.m.
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