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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company called me and offered me services I could no use do to the nature of my business. I explained that I don't nee an E commerce website and that I only sell from my store. I canceled and explained but they kept giving me the run around. I thought it was finally resolved then a few weeks later come to find out they never canceled my service and blamed me and said I was pass the cancelation date. The only way I found out I could not use what they were offering was by signing up. Out of frustration I had my partner ca... read more
Business response:
Thank you for giving us the opportunity to address our clients concerns. Our client is stating we sold her a product she could not use and requested to cancel once the product started . After review this was past the cancellation guidelines. We reviewed the account and our client agreed to the features explained in the recorded phone conversations. However they are choosing as a business owner not to use them. Our client has been offered help to get the full benefits of the digital product, but is not willing to do so. We ma... read more
I have worked with DexYP for several years now and could not be more pleased. My rep gets back to me almost immediately. I have phonebook ads, a website and a social media presence through this company and they work with me through all of my possible needs. I have had the same rep for more than 6+ years and this helps a great deal. My business has to reach a wide range of age groups and this company helps me to broaden my access. I have never felt pressure to buy unnecessary products from this company. 100% Satisfaction.
Business response:
Hi JoAnne! Thank you for the positive feedback. We are so happy to hear that you have had a good experience & are benefiting from the advertising. Thank you very much for your business!
I am small business owner and DexYP contact me for advertisement, they advice me 1 year of commitment, they promise me a lot of business and if I get one job in the month from DexYP advertisement if no enough for pay the monthly premium. I called them several times and they promise me a credit to my account, but I never see the credit, they try to sell me new commitments with other services, but I never see result. I do not get costumer from they advertisement. In a few words to many promises, no results.
Business response:
Thank you for giving us the opportunity to reach out and speak with our customer regarding these issues. We have spoken with the customer today and after reviewing the account history, we have reached a mutually beneficial settlement. The client accepted our settlement offer and also our assurance that his request to discontinue his services once his initial terms are met has been noted. Thank you again.
I hirred DexYP when my company moved Boston to Quincy to help with the online presence with the major changes. DexYP did not do what was contracted was hired for. I would not use them and would do your homework.. At the end of the day they sent me to a private collection company fight me for $201.58 I just paid them just get them out of my life. Don't trust this company they make sound good promises they can't keep.. Get you for year contract.. They're just a boiler room operation. trying to take advantages of small busines... read more
Business response:
Thank you for the opportunity to address our client's concerns. We have made contact with them today and have agreed on a settlement as a matter of public relations. Our client is happy with the resolution we discussed. Thank you!
There really shouldn't be a star of any kind attached when it comes to DexYp. I am a small business owner who had a very unpleasant experience with DexYp, There representative came in to talk with us and we decided to give them another chance so i signed a 6 month contract with them knowing that it was just a trial. Our trial period had ended with them, so we thought we were just continuing services on a month to month basis. We found in the meantime a company that would better suit our digital media needs, that deals with s... read more
Business response:
Thank you for the opportunity to review this matter with our client. The client is disputing the renewal of their agreement. We have reviewed the account and the client was originally under a six month agreement. At the end of the six months the agreement was renewed for an additional twelve months by an employee who stated that they were a manager. We have a copy of the agreement on file if the client would like to review. We have reached out to the client and advised them that we will not be able to release them from the a... read more
I called and cancelled our account with Dex on April 2nd and received an email confirmation on the 3rd. I just got a bill from them for the digital media which, when I cancelled, I specifically said I wanted to cancel EVERYTHING. They said it would not be a problem. Obviously, someone didn't get the memo. I just called and had been on hold to talk to a "specific" representitive who handles this and after 20 minutes on hold (which means I cannot get any business calls) I just hung up. I never signed a renew contract and never... read more
Business response:
Thank you for the opportunity to review and resolve this matter with our client. Our clients concern is that they were still being billed after requesting to terminate their agreement. This request was processed however part of the program was not cancelled at that time. We have spoken to our client and have reached a settlement on the account and all items have been cancelled at this time. . Our client was relieved and satisfied with the end result. Thank you again for the opportunity to work with our client.
How on earth does this company have an A+ rating with the BBB? I have never had so many problems trying to cancel a service, which is obsolete in the internet era. I have called and called and emailed and called and never once have I received a return call or email. I am at my wits end with this company. I have been attempting to cancel our service since February and they are avoiding me like the plague because they don't want us to cancel. I have wasted countless hours dealing with these people!
Business response:
Thank you for the opportunity to reach out to our client and address their concerns. I have attempted to contact Alison via email and phone but have been unsuccessful in reaching her. The customer's account has renewed via letter for two years and it appears a cancel request was received after the renewal. I have sent her a detailed email addressing the concerns she has regarding the cancellation of her account and offering different solutions. I have provided my email and phone number so that Alison will be able to reach me... read more
My company signed up with DexYP in June 15th of 2017. After my company's first meeting with our Campaign Manager, I decided to look up reviews because he had absolutely no idea what we had signed up for and what our google listing was. We had signed for SEO services and digital presence management. It took over one week for our campaign manager to contact me and we had a meeting on 06/26/2017. I immediately cancelled our services the next day because of the experience I had an of the ratings on BBB. It took them over a week ... read more
Business response:
Thank you for the opportunity to review and resolve this matter with our client. We have spoken to our client and they have provided us with documentation showing they did in fact request to cancel. It appears that the client had requested to terminate their agreement the day after they had agreed to it . The agreement was terminated but the client was still billed. We have reached a mutual settlement agreement with our client and they were happy with the resolution. Thank you again for the opportunity to work with our clien... read more
In late December 2017 we received a renewal notice for 2018 with a response date of 1/19/2018 for any changes. We did not respond as the current listings were sufficient. The letter gave us a new rate of $46.10 / month down from $50.00 / month last year. In January and February we were invoiced. $50.00 each and we paid those invoices. In March our invoice was again for $50.00 since our contract renewal should have been January 2018 we reduced the check amount to the $46.10 and sent a copy of the December letter showing the r... read more
Business response:
Thank you for the opportunity to speak with our client. Our client's concern was that they were being billed more than the agreement rate agreed to. The client believed that the new agreement began 1/2018 when in actuality the new agreement did not start until 3/2018. We have advised the client of this and in the interest of client relations; we have reached a settlement agreement to their satisfaction. Thank you again for giving us the opportunity to resolve this matter. Thank you.
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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