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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Federal Trade Commission, Small Business Scams https://www.ftc.gov/tips-advice/business-center/guidance/small-business-scams#directory THE DIRECTORY LISTING SCAM In this operation, con artists all businesses, claiming to "verify" or "confirm" a company's contact information for its listing in a business directory. Of course, there's no existing listing -- and maybe not even a real business directory -- but the employee who picked up the phone doesn't know that. Persuasive double-talkers bulldoze the employee into saying yes.... read more
Business response:
Thank you for the opportunity to respond. This appears not to be an complaint against DEXYP, but a general claim regarding fraudulent yellow pages advertising scams. At this time, we have contacted the client in question via email to discuss their account with DexYP. Thank you again.
I did advertise with DexYP last year, only because when I tried to cancel I was told I was under contract and would have to fulfill it, before cancellation. I played the game, but this year, I received a letter on 4/17/18 (yesterday) dated 4/11/18 to renew my contract. I enclosed a letter to mail back today to cancel, then I noticed in there letter it stated last day to cancel or change was 3/17/18. WAIT, your telling me that my letter was mailed on 4/11/18, but my last day to change was 3/17/18. I called and reached Chelsea... read more
Business response:
Thank you allowing us to review the clients issues and respond. Upon reviewing there was a delay in the mailing of the renewal information and it was received later than anticipated. This was at no fault of Mr. Jarrett and his request to cancel the upcoming renewal will be honored. Thank you again for the opportunity to assist our client and respond to these concerns.
We have had DEX for several years then they started to list our ads incorrectly with no resolution offered and very little return on investment. Our "REP" would only respond via e-mail and wouldn't answer any question directly. I sent an e-mail out to him in January stating that i would not be renewing our contract and to cancel all contracts with us. well lo and behold we kept getting billed and he no longer responded to our contact attempts. we called their conflict resolution dept and their rep was a complete ****. at the... read more
Business response:
Thank you for giving us the opportunity to address our clients concern with their advertisement not being canceled. We have spoken with our client and agreed with a settlement. Lastly, we have canceled their current program. Our client was pleased with the outcome. Thanks you.
I received the worst experience ever with Dex YP & Thryv. I started my advertising with Dex, they promised to boost my exposure and gain calls to my business. Yes my incoming calls increased but many of the calls would hang up soon as I answered, ring once and then fall off, and/or I would call these numbers back and the number belonged to NO ONE! Also, I started receiving calls to my business from people who said they had missed calls From my business. I do not ever solicite potential customers with phone calls. Makes me wo... read more
Business response:
Thank you for the opportunity to reach out to our client to discuss his concerns. Through no fault of the client, there was a delay in the start of the program as well as inconsistencies pertaining to information displayed with the product. We have taken responsibility for that and have reached a settlement that the client is happy with. Thank you again for bringing this to our attention.
i signed up with them in October and thought they were a month to month. i cancelled them January by email they sent conformation that they received it and someone would be contacting me shortly they never did. after 3 months i start receiving a bill from them with late payment fees. i called them and they dont want to fix this problem.
Business response:
Thank you for the opportunity to review the client's concerns and reach out to resolve the issue. We have spoken to our client and reached an mutual settlement regarding the failure to cancel. We have advised our client he will continue to get an monthly invoice until October 2018 however the agreed upon settlement each month will be on the invoice. Our client stated he was very satisfied with this agreement. Thank you!
I had a terrible experience with the local THRYV sales department. As a marketer myself, I should have known better than to believe their setup (without any input from me) would be valuable to my business. A note of caution to anyone looking to market their business online. No one can create your brand messages without a full understanding of who you are, who your target market is, and the value your business provides to your customers. Don't believe anyone who tells you that you can see results from marketing efforts that h... read more
Business response:
Thank you for the opportunity to speak with our client. Our client's concern was that she had canceled her advertising program within 21 days, as per Our Terms and Conditions. Also, that she was advised by her Business Advisor that she would be refunded in full, and has yet to receive the refund. After reviewing our client's account, there was an issue with the settlement being processed, which caused a delay in the refund of credit owed to the client. We have spoken with our client and advised to her that the settlement ha... read more
Very disappointed in our account manager James W. We have a standing appointment every month that he fails to participate in. He has show up at my office for a scheduled meeting to sell me another product, with out knowing how our account was performing. Can you imagine? We have seen ZERO return on our investment. We declined a specific service, yet they bill us for that service every month. They have managed to generate multiple calls for OTHER companies. James is a set it and forget it kind of guy. Thousands of dollars out... read more
Business response:
Thank you for the opportunity to review our client's concerns and reach out to resolve the issue. We have evaluated our client's account and found the product was not performing to the expected level of service as promised. We have made corrections to optimize the performance as well as ensuring the account is monitored closely until the end of term. We have come to an mutual agreement with our client and ensured an cancellation was in place for future advertising. The client was very happy with our settlement and the quick ... read more
Advertising yields no business and their representatives are not truthful. Contracts renewed without contacting me first.
Business response:
Thank you for the opportunity to speak with our client. Our client's concern was that their advertising program had automatically renewed. After reviewing the account with our client, we advised to them that we had not received a cancelation request until after the advertising had already renewed. We advised to our client that per Section 4 of the Terms and Conditions, the account can be automatically renewed unless we are notified to cancel the account. We have placed a cancelation on the account for future advertising. Unf... read more
worst advertising company that ever hired, i think is a scam, NO 1 GOOD WORK LEAD/JOB IN 6 MONTHS. my supposed to be good work leads were nothing but another marketers trying to sell me more ads. promotions. out of 13 work leads 1 was a prosper. when i checked it. It was the same work lead ive gotten two days prior from my angieslist ad. account and it happened 3 other times i told them and wrote them to cancel my account 3 months ago, still sending bills. i wrote them twice. they refused, now they have to bill me, i've clos... read more
Business response:
Thank you for the opportunity to review our clients concerns and assist. We have reviewed our clients account and all records are in order. We are also able to provide the client with the signed agreement for their account. We have reached out to our client on multiple occasions by phone and email with no response from our client. We would like to the opportunity to speak to our client to resolve this matter. We have provided our contact information so that the client may contact us at their convenience. Thank you again for ... read more
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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