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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I met with Salesperson Kelly who gave a wonderful presentation about how Dex could propel our business through their marketing and SEO campaigns. That is where the wonderful stopped. The implementation was a mess from the start. They started billing immediately, but the web site took weeks to go live, the information posted was incorrect, and took days to have corrected, the text feature is still not up after 6 months. Anyone who is considering working with DEX should stay far far away from this company.
Business response:
Thank you for the opportunity to address this matter. The client was concerned with his digital programs performance & corrections that had been requested. We reached out to our client & were able to come to a mutual agreement. Though the programs appears to be working well, there were changes that needed to be made with one of them. We agreed on a settlement amount & have agreed not to charge our client going further. Our client was satisfied with the outcome. Again, we appreciate the opportunity to resolve the issue. Thank... read more
I was promised the moon and got nothing in return these people said my buisness would increase it hasnt not one person has seen my ads or contacted me from my website now im stuck paying for something that doesnt work. I think its time too seek the help of a lawer.
Business response:
Thank you for the opportunity to review & address our clients concerns. His concern was due to the lack of results he felt he was receiving from his digital program. We spoke with our client & reviewed the program & reporting. We did come to an agreement & have terminated the program, but advised that the current charges to date are valid. Our client was satisfied with our agreement & has been sent an email to confirm our conversation. Thank you again for the opportunity to address this matter.
To whom it may concern, It has been our "Flamingo Fishing", good fortune to have known Brandon O'Dell in a professional capacity as our yp consultant for many years. He has given us the best marketing advice, he is so knowledgeable on different strategies and when we followed his advice our business increased. To often good sales reps are taken for granted, I was always inpressed by the new ideas he had.
Business response:
Hi Mr. Moudy! Thank you very much for the feedback. We are so glad to hear that Mr. O'Dell handled your account to your satisfaction. This is the kind of client experience we strive for & we are so glad you are happy with your services. It's wonderful to hear that we have been able to help your business grow! Thank you
Terrible Customer Service. They over bill and have been caught. They never do what they say they are going to do.
Business response:
Thank you for the opportunity to speak with our client. The client's concerns regarding his billing have been reviewed and addressed by our Finance team. After reviewing our client's concerns, it appears that the client had multiple billing accounts which caused the billed amounts to be unclear. We have agreed to consolidate the billing accounts into one to avoid further confusion. All future billing and payments will be moved to the consolidated account. A new bill is being sent to the client to reflect these account change... read more
This business is the most deceptive advertising available they refuse to accept cancelation notices and auto reup into new contracts. EVEN AFTER ive canceled with a confirmation number they called me yet again saying it wasnt canceled. It doesnt surprise me they have only negative reviews.
Business response:
Thank you for the opportunity to review our clients concerns and assist. The client had an digital program that was under contract until 12/20/2017 as well as a print product that ran through 1/31/2018. Based on the reporting the digital program was performing well, but had several issues at the beginning of the program in regards to the call tracking on the account . All advertising was cancelled at the end of the term We came to a mutual settlement on both the print and digital advertising issues with the client. The clien... read more
Complete crooks, and very misleading. Marybeth and her team misled my boss on the rate, getting us locked into a 6 month contract. The high rate turned out to be a monthly rate and not the rate for the 6 month term like we were told. Customer support from your "sales team" is nonexistent. In addition, we have not received anything even resembling a "lead". Complete waste of money, and by the time you realize you are being taken advantage of your contract will be about up.
Business response:
Thank you for the opportunity to address our client's concerns. After researching the lead results reporting on file for this account we reached out and spoke with Parker. We acknowledged that there was a quality issue with the leads he was receiving and we were able to come to a settlement agreement with Parker (removing his remanding balance) that he was happy with. We also confirmed that his program would be cancelled effective 2/27/2018.
This company is HORRIBLE. I signed up for the Thryv platform. It didn't do anything for me so I cancelled the service. I have confirmation that my account was to end 1/13 but yet on 2/9 I have another charge from them. No one is around to assist me and they take forever to get back to you. Run away if you are thinking about doing business with them!
Business response:
Thank you for giving us the opportunity to address our clients concerns. Our client contacted us through Consumer Affairs on 2/12/18 stating they requested to cancel the 6 month agreement on 10/17/17. After researching our clients account we discovered due to a system error their advertisement was not canceled as requested. We have spoken with our client Travis to apologize of the error and canceled the advertisement. We also came to a settlement agreement on the month that they billed in error. We have resolved the issue wi... read more
Shady practices. Salesman does not explain that you need to cancel the new year three months before the contract end or you are held in the contract for another year. I called when the first bill came for the new year to explain that we did not sign a contract for the new year. The salesman said he does not work for them anymore. He gave me his old bosses phone number at Dex and that person never returned calls. Then his mailbox became full. He evidently doesn't return anyone's call. Very shady contract and salespeople. I th... read more
Business response:
Thank you for the opportunity to review and respond to our client's concerns. We understand the advertisement for the December 2017 Palm Springs directory was auto renewed, however this was in keeping with our terms and conditions of our contracts. We have previous contracts with the clients authorization up to 2016. We apologize for the inconvenience and have taken steps to ensure this issue is not repeated in the future as we have placed a cancel request for the December 2018 directory. Our contracts states that clients do... read more
Worse company ever to get out of-even when your account is paid, they harass you and say it isn't. You cancel your account and they still hound you 5 years later!
Business response:
Thank you for the opportunity to review and respond to our client's concerns, however the client only provided us with a name and email address. We have reached out multiple times via email to contact our client. We would love to have the opportunity to speak with our client but without a good contact we are unable to reach them. We request that you would have the client contact us or give us a number we may be able to reach our client so that we may address these concerns. Thank you again for giving us the opportunity to re... read more
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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