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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The acquisition of YP has been a total nightmare as a pre-existing YP advertiser. I was spending $25k+ annually on YP and have cut all advertising effective this year. They literally screwed up every online listing, attempted to renew my listing contracts without my approval, and to make matters worse they still billing me for the months my listings were 100% inaccurate (never reached out to savior relation of almost 4 years with YP). BUSINESS OWNERS DO NOT WASTE YOUR MONEY! Way better alternatives.
Business response:
Thank you for bringing this to our attention and allowing us the opportunity to reach out . Unfortunately, we have been unable to reach the client via phone and have left multiple messages. We consider the issue unresolved and are hopeful the client will return our calls to discuss and seek a resolution .
I have used Dexmedia for years to advertise for my business, on 8/10/17, I was contacted by my representative which left me a voicemail. I called him back on 8/15/17 @ 11:43 am and spoke to Clark Bono. I told him that after 14 years of being in business that I was hanging it up. He appeared to be very understanding and told me he would get me paper work to cancel and that he would put in the notes to not renew. All I ever received was docu signs to renew, which I never signed. I even sent an email confirming our conversation... read more
Business response:
Thank you for the opportunity to review the client's concerns and reach out to resolve the issue. I have spoken with the client and cancelled their product. All adjustments were given and the client was satisfied with this outcome. Thank you
A despicable company to deal with. Advertising suicide for any company!!! Fraudulent and unfair business practices.
Business response:
Thank you for the opportunity to reach out to our client regarding this issue. We have come to a mutual agreement and have removed all charges on the account. The date on the letter indicated the date of the order was entered into our system and not a date of cancellation. The correct cancel should have taken place at the end of the contract in April 2017. Thank you again for the opportunity to reach out to our client.
Worst experience I have ever had with any company ever! They take no responsibility for their mistakes, they will all tell you they haven't done anything wrong, they blame the customer all day long. I wish I could give them ZERO stars, because they don't deserve this ONE!
Business response:
Thank you for the opportunity to review the client's concerns and reach out to resolve the issue. I have spoken to our client and cancelled the product effective today. We provided a contact number for our client to obtain their domain if they choose to. Our client was satisfied with this resolution. Thank you
My opinion is Run AS FAST As You Can!!!! They will lie and cheat with no regard to right and wrong. It's all about the money and it's obvious nothing else matters to these greedy disgusting people. Your company is a discrace to American Business. All my personal opinion although I do have proof that they lie repeatedly. The phone books lost so much revenue bc they are no longer relevant that they have no choice.
Business response:
After we attempted to contact the client 3 times by telephone 10-04-17 to 10-06-17, an email was sent to the client advising the case is still unresolved. Please assist us in getting the client to contact us. Thank you.
Disclaimer: For legal purposes and the fact that I have chosen not to be anonymous, the following review should be considered an OPINION of DexYP ;) For the love of God, Run! If there were only a 0 star. YOU HAVE BEEN WARNED. I've done biz with what is now DexYP for around 20 years, and the last few have left me frustrated and angry at them. It's a long story that is unfortunately getting submitted to the Iowa Attorney general but I'll try to give you a little synopsis. The basic gist is I was auto updated for the XXXX-XXX... read more
Business response:
Thank you for the opportunity to reach out to our client to address their concerns. We reached out and the customer did not want to speak with us about this matter. We have confirmed via email with the client that we have a valid voice verification/authorization which we would be more than happy to allow the client to hear. We have also placed a cancel for the print advertising at the end of the current contract and have also cancelled the digital advertising on 9/25/17. Again, thank you for the opportunity to reach out to o... read more
Worst company I ever delt with. I was with them for over a year before I realized that the tracking phone number they listed on my web site was linking calls to other companies. They corrected this and offered $535 credit they were also charging for Facebook advertising that they never did and haven't offered any compensation at this time. Stay as far away from this company as you can. You will see no positive results only negative. The have change their name to Thryv probably due to the negative reviews that they have under... read more
Business response:
Thank you for the opportunity to reach out to customer and review their concerns. We have reached a mutual agreement on the account. We have placed end of contract cancel requests for all advertising except his thryv product which he is happy with. We have also removed late fees on the account. Thank you again for the opportunity to assist our customer. ****** Smith Executive Care/Team Lead DexYP
It started off fine for the first year and then the whole deal changed when there were system updates and rep changes. After spending $100,000.00 over the years it wasn't about performance anymore. It was about how much time and money YP could extort from their customer. Even after cancelling the ad they continued to run it and then charge me for it even after I clearly sent the cancellation email. Then their whole investigation process took months of time and they kept ignoring the evidence. Then they send me to their inter... read more
We were interested in doing business with YP after several meetings with a sales rep. We sat down, mapped out a plan to give YP a trial run. We received our first bill and it was more than double what our sales rep listed with us. I email our sales rep and receive an automated response that he is no longer with the company (Come to find out, he left the week after) He put us into a contract that we did not agree on when we were expecting to have a trail period with option to cancel. I have been trying to straighten this out ... read more
Business response:
Good Afternoon Mr. *******, Your concerns have been received by the YP Executive Escalation team. I am able to assist you with your concerns. Please contact me at 866-228-0248 so that I can address your concerns. Thank You, Nicole YP
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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