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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wrote Dex Media to cancel all of my accounts because of fraudulent practices by my sales rep. I asked him to lower my rates when my renewal came up. But my rates remained the same on the quote that was e-mailed to me. So I called them and cancelled all of my products and was given a confirmation number and told that my bills would continue thru the end of the year. I also mailed a hard copy of the cancellation to the address I have on file. Well it is now March and I continue to receive bills from them. I called and spoke ... read more
Business response:
After reviewing the account we were able to confirm the request to cancel. A system issue had caused the digital items to not be canceled in error. The advertising has been canceled effective immediately and adjustments have been processed to credit back the months our client paid in error. There is no further active products or billing on this account. We appreciate the opportunity to assist our client with their concerns. Amanda A****, Client Relations Advocate- Dex Media
I made a contract with them after the meeting I had with their salesperson. It was the worst experience I could have with a advertisement company. They charge me 587 $ month for nothing. The consulter said me I am going to receive 10 to 15 calls every month which I never recieved that number of calls and after while when I called him and asked he returned me we never guaranteed it and even didn't say about that much call! Another issue I had was after we made contract I only recieved one time call after a month and that was ... read more
Business response:
Hello *****, I apologize that you received a less than stellar experience concerning your advertising program. At YP, we hold high standards for both our products and service, and satisfaction is very important to us. I apologize if YP has not lived up to your expectations. We always strive to create the best possible experience for our customers. I would be more than happy to address your concerns and hopefully be able to provide you with a satisfactory resolution. Respectfully Yours, Chysa
Stay AWAY!! You can't cancel once you sign up. They will just keep sending you bills one after another. I called and cancelled our account in October of 2016 because we weren't getting any leads from it. I was told we were under contract until February 2017 and would have to pay until then. Fine, no problem I get it. So I have and when I received my bill in February I called again to confirm that the account was cancelled. He said yes it was cancelled and and we would have no charges going further. WRONG- March 5th I got ano... read more
Business response:
Dex Media has spoken with the client to discuss this issue and resolve the complaint. Our records indicate the cancellation was received but the advertising was not pulled from our records. As requested, we have cancelled as well as adjusted for all fees billed after the cancel was received for the digital and removed any late fees accrued to the account as well. Thank you for the opportunity to resolve this issue.
I have done business with Dex Media for several years and until the last year had no problem with them. When renewing our account for 2016 we had already a very nice web page with them but were told they would be adding many new features and it would only be a little more than before. Well, the price ended up being approximately $399. per month. They built a new web site that was very badly done and after two months of struggling with them to get the site corrected, I finally told them to take it down and put the old one bac... read more
Business response:
Thank you for providing us with this information and allowing us to reach out to the client to assist. We have been able to speak to the client and discuss her issues . We have been able to reach an agreement on the account that is satisfactory to both parties involved.
Do not advertise with this company! Look at their reviews. I wish we would have looked them up before signing a contract with them. This is one of the most dishonest companies we have ever dealt with.
Business response:
Thank you for the opportunity to respond to this issue. We have made several attempts to reach out to the client via calls & emails but haven't been able to reach them. Please have the client return our calls or emails if they are still in need of assistance, we would love to try to help. Thank you
Terrible company. I received a bill dated 2/6/17 which listed the previous balance as $0.00. They charged my credit card twice on 2/2/17 for $798.00. The monthly bill is supposed to be $399.00 so the bill showed an overpayment of $399.00. I called the number on the bill and was told that the second payment was for March. Problem is, i cancelled on 2/23/17 and I have an email from Dex stating the account was cancelled. I want my money back. Think I'll call and tell my credit card to refuse any more charges from this company. ... read more
Business response:
Thank you for the opportunity to respond. We attempted to reach out to our client to discuss the issue but were not able to reach him. I do show that the product was cancelled & a refund was sent. If the client still has questions or unresolved issues, we would be glad to speak with him. Please have him contact us. Thank you
I was solicited via cold-call from the sales representative and eventually purchased an annual advertising program from them. They mislead me in terms of what I received in the program. I called in and their representatives were very unhelpful and clearly lacking in confidence to answer my questions and tell me what keywords or landing pages they used. I'm now locked into a very expensive advertisement for a year with absolutely no results. I haven't received a single lead in more than 6 months of advertising with YP. Please... read more
Just horrible. Small business owners stay away. They will steal your money and never let you cancel. DO NOT SIGN UP!
Business response:
Thank you for the opportunity to respond to this issue. We reached out to our client & we did confirm that the program isn't running as it should. There is a ticket open to resolve the issue with the program. We have adjusted the charges thus far & paused the billing until the issue is resolved. The Marketing Consultant & his Manager are diligently working on getting the issues resolved & will continue to keep the client in the loop. Thank you
Misleading and horrible custermer service.
Business response:
Good Morning, Thank you for bringing their concerns to our attention. Based off the email address you provided, I was not able to locate any accounts in our system. I have however emailed the customer using the provided email address. I am awating a response from the customer. If I am not able to reach the customer using the email address you provided, I may need more information from you in order to contact customer. Thank You, Nicole YP
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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