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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Me and a buddy decided we needed to seek advertising for our business. We shopped and compared who we were going to spend our advertising budget with. (YP,Home Advisers, Angie's List, or Google Ad words). We decide to go with YP because they offered us mobile and desktop advertising on a 6 month contract for a good price that covered a lot of area in our state.(Said for my service provided they get about 200-300 calls in my area per month) Once signed up and a week passed we had no calls or visits to our website. So I called... read more
Business response:
Hello Mr. *******, I sincerely apologize for the unfavorable customer experience you received while trying to get your account handled. We have researched your account and see that you have since be in touch with sales to resolve your concerns. Thank you for choosing YP and we wish you much continued success with your business. Kind Regards, Kanetta @ YP
Based on my experience with YP - I am extremely dissatisfied with the quality of service. We are paying quite a sizable fee for online and book listing. Now we have had our listing for over a year and this is the first time we need help updating it and we have had quite a few issues. First, the listing was not showing up in the online portal, so we couldn't change anything ourselves. Then it took over 90 days to get the YP representative, Alanna Harmon, to update the profile and fix the issues. She rarely followed up with me... read more
Business response:
Thank you for bringing this customer's issue to our attention. This issue has been assigned to Karmita for processing and she will contact the customer with the next 48 hours with a response. If the customer needs to contact Karmita directly she can be reached by phone 866-228-0248 or emailed at ypexec@yp.com. Warmest Regards, Karmita T @ YP
When it came to simply asking Dex to correct mistakes (such as paying two checks to the balance of one account, and leaving the other account unpaid), we put in a massive effort and wasted hours of employee time. That is: three employees over the span of multiple billing cycles, and hours of phone calls on hold, listening to the same crappy 90-second loop of Fur Elise. It was imperative for us to keep meticulous call records on our side of the interaction because whenever we would call back, the agent would insist that they ... read more
Business response:
Dex Media contacted the client to discuss this issue and resolve the complaint. Our records indicate the cancellation was received but the advertising was not pulled from our records. As requested, we have cancelled as well as adjusted for all fees billed after the cancel was received. The refund request has been placed as well on the account as is also in process per the client's prior conversation with claims. Thank you for the opportunity to resolve this issue.
Horrible does not even begin to describe my experience with YP. SHORT VERSION: This company is absolute chaos. On very few occasions did I ever actually speak with the same person twice. Despite paying a monthly fee high enough to be "awarded" a "dedicated account success manager." They obviously have huge turnover in staff. I had one of the senior sales reps (Kelly L***) outright lie to me. I have an email from one of the nationally based "success mangers" (Maria M******) detailing and acknowledging extremely poor performan... read more
Business response:
***** has attempted to reach out to Mr. ********* via telephone and email. ***** advised Mr. ********* to contact her directly if assistance is still needed.
Rep., "Candy," was extremely rude, wouldn't answer my questions, then hung up on me. There are still multiple listings on the page they have bad info. on which they will b getting sued for. SCUM.
Business response:
Good morning, Thank you for bringing your customer experience with Yellow Pages and YP.com our attention. I would like to apologize for the less than stellar experience you received with YP. I regret that we provided you with bad service and a poor customer experience-it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please provide your contact information to include your contact and/or business name, Business number, and best tim... read more
It has taken 4(four) months to finally have someone from YP correct an error with my closed account. It all started at the end of my digital marketing contract in Nov. 2016.. I was due a refund and YP sent me the amount twice in Dec.2016. When I returned the extra payment via an electronic transfer directly from my bank, YP notified me that they had no such record of the transfer. Documentation supporting the transfer from my checking account to YP was sent at least four times. Representatives for YP assured me that they wer... read more
You would think that Dex would be more willing to provide good customer support given their position in the tech savvy world we live in today where print is becoming a thing of the past. In attempting to merge two separate accounts, I made several attempts to contact my "marketing rep". During these months, the name of my rep changed multiple times and at no time did anyone call me back. I finally quit paying bill, knowing full well I'd be contacted by someone... eventually. Today, I spoke with Durell in the claims departmen... read more
Business response:
Thank you for bringing this to our attention and allowing us to review and respond. The clients issues were addressed and she was allowed to end her agreement early. Thank you for the opportunity to respond to the clients concerns.
YP is a scam. Small business owner seriously injured on job, called YP to cancel advertising as no new business was going to be pursued until back at work - possibly for a year - never mind no calls or business generated from ad. Wife and son scrambling to keep existing customers serviced through family help to try to keep the business afloat. Customer service rep said couldn't cancel without deleting phone number and regardless couldn't do anything on their own. Said to call account rep. No answer there, nor call back after... read more
Business response:
I am sorry to hear about your unfavorable experience with YP. I will be glad to assist you with getting your account resolved. Can you please provide me with you account information, this can be your account number, business phone number, or your business name? Kindest Regards, Kanetta @ YP
This company just wants your money. They are terrible at giving information about what they are offering. They don't give you the terms and policy beforehand they send it after you sign the contract and if you want to stop the contract they won't let you and threaten you with tax collector. Stay away from this company. Find a company who cares about you and your business.
Business response:
Dex Media contacted the client to discuss this issue and resolve the complaint. Our agreement terms state a digital advertising program will run for 12 month term. However, we understand that conditions arise that are outside the businesses control and thus we attempt to assist the client accordingly. In this case we spoke to the client and agreed to cancel the program, prior to the end of the agreement term, if they would provide documentation regarding their situation. Once we receive this information, we will reach out to... read more
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
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