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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am completely satisfied with the service and advise I am getting. Prices are reasonable. Business advisors are there to help all the time.
Business response:
We are so happy to hear this, Mr. ******. Thank you for the great feedback! We truly appreciate both you and your business. Thanks!
Have just recently switched from YP to DexYP and have been very satisfied with their product. Their web designer helped us design a new website that we are very pleased with and the new product is less expensive than my old YP product. Would highly recommend DexYP
Business response:
Hi, We're so happy to know how satisfied you are with your web designer and services we offer. Client feedback helps us know what we're getting right and what we need to work on. Thank you so much for providing your feedback! - Ed
DexYP (formerly the Yellow Pages) practices underhanded business. We signed up to improve our internet searches FOR ONE YEAR. But lo and behold, they have an Automatic Renewal Clause in their fine print. So even if you only sign up for a year, you still CANNOT Cancel after said year. Their service was useless and we cancelled it. And they let us believe that was so, but continued to charge us. *********, ****** & ****** New York. Sept. 11, 2018. And I am leaving a star because I can't not leave any!
Business response:
Hi - I'm sorry to know of the frustration surrounding the outlined matter and we hate to lose you as a valued DexYP client. Our Executive Care Team will review your contract and reach out to you in an effort to address the matter. Thank you, Ed
Agent helped me with very knowledgeable answers and was able to answer all my questions. I was amazed she spent two hours with helping me.
Business response:
Hi ********, thank you for the positive feedback. We are so glad to hear that you received the help you needed. We are here to help & truly value your business. Thank you!
I had a problem with receiving my emails through my website "Contact Me" page. **** was persistent in getting the problem solved. Also, I received four contacts over the last few days, through the "Contact Me" page, and upon my calling the clients, I was able to book two very interesting jobs. Thanks to **** for the successful solution to the problem. ****** ******, ****** ****** Appraisals Ltd www.jbappraisals.com
Business response:
Hi, It makes us feel really good to hear that we were able to address your initial issue and immediately resolve to your satisfaction. Thank you for choosing to be a valued client and for taking the time to provide your feedback. - Ed
DexYp lacks customer service; or just has terrible customer service. I have been having problems for 3 years with them putting a fax number in the phone book instead of my voice line - been trying to get them to correct it but they refuse. In the last 2 years, when I've renewed my ad, nothing is as was specified, but when you have questions or concerns, you can't get anyone to call you back no matter how many messages you leave. They don't respond to emails; they responded to one letter with an email and I haven't had any lu... read more
Business response:
Thank you for taking the time to speak with us Ms. Shannon. Based on your review, your main concern was that we had published an incorrect fax number in the directory. Also, that you had an issue canceling your account. After speaking with you, we have decided to cancel all future advertisement, as well as agree upon a settlement for the account. Thank you again for speaking with us and giving us the opportunity resolve your frustrations. Please don't hesitate to reach out if there is anything else we can assist you with.
We have tried to cancel this for a month. We don't know why or when we started getting bills. Office Staff have called multiple times and only once have spoken to customer service person. They said they were unable to cancel for 11 months, and they were also unable to cc our office on an email documentation. Terrible experience.
Business response:
Thank you for taking the time to speak with us today Ms. *******. From reading your review and speaking with you, your concern was with the renewal of the directory and the billing. Also, that you were having a hard time canceling the account. After reviewing the account, a cancelation would of had to of been received by 05/15/2018, the earliest cancelation that we are showing in our system is from 09/05/2018. As per our conversation, if you or your bookkeeper remember speaking with someone to cancel prior to 05/15/2018, pl... read more
Agent help me very knowledgeable was able to solve all my concerns. I was amazed he spent three hours with helping me.
Business response:
That is great to hear ***! Thank you for the feedback. We're glad that you were able to get the help you needed. We appreciate your business!
Our company has been using Dex YP for a few years for advertisement. I've always had a great working relationship with my Rep. He's always very prompt in answering questions and assistance as needed.
Business response:
Hi *****, Thank you for letting us know of your positive experience. We're so glad to hear that your Representative has been able to assist & address your needs. We appreciate the feedback. Thank you
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
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