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Thryv
- Business Services
- Dallas, TX
About this business
Welcome to your new career! We are very passionate towards our commitment to helping local businesses in today's faced pace economy. Thryv makes it easy to do business with and is the platform to compete in a mobile economy.
Location details
2200 West Airfield Drive, Dallas, TX, 75261, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service, they never return your call. Having a hard time cancelling our ads.
Business response:
We are so sorry to hear about your experience, Ms. *******. Thank you for taking the time to speak with us. We have agreed upon cancelation of all future advertising. We have also provided a direct email and contact number, should you have further questions or concerns. Thank you for your business.
No surprise this company has the worst reviews. Signing up with Thryv was the worst thing I ever did for my company. They have a non existing customer service and management team as they never get back to me. My contract is officially up yet they still charge my card even though I have a conformation number that my service will be shut off. Do not enter into business with these sharks!
Business response:
Good Afternoon. After receiving our client's comments we have received additional documentation from our client which proves we failed to maintain proper communication with her. We have confirmed the advertising will cancel on August 28, 2018 and our client was very satisfied with our mutual settlement. We appreciate the opportunity to work with our client and resolve this matter.
Your service is terrible!!! I wasn't notified of invoices for 6 months. I would have cancelled your if I knew I was being billed. When sked if the charges could be dropped, I was told I couldn't do that. Zero stars.
Business response:
We have reached out to our client and addressed their concerns with regards to their billing issues. We have cancelled the customer's advertising as requested as their contract terms allowed this and resolved their other concerns. Thank you for alerting us to this issue and allowing us to resolve this with our client.
First of all, I'm curious how Dex YP has an A+ rating when 1. They have 119 negative reviews and 3 positive and 2. have a star rating of 3.71? Anyhow, this company will make many promises to you as a small business owner. First start by asking yourself, "if they are publicly traded and owe it to their investors to profit as much as possible, will it be more important to them to get you the best results or will it be more important to them to do the least work/advertising on your behalf for the largest amount of money?" This ... read more
Business response:
We have reached out to our client in order to further review his account and the issues they described. After reviewing this account with our customer, we concluded the following: -The customer experienced unmet expectations in regards to the performance of their digital products. -As a result, the customer stopped payment to their accounts. -After the payment stopped, the products were canceled due to non-payment. While it is true that the client was given expectations and estimates of product performance, it is also true... read more
We have stupidly been with Dex Media for several years now. We pay $1400 a month for....well, that's the problem- we're not sure what they do. As of right now we have an Ad online and in print through Yellow Pages, and they monitor calls made through this ad through a program called Thryv. They also post super generic things to our Facebook- when I try to delete things we don't like- they repost it. They also host our website through another generic format- but all we do it get spam so I requested to have changes made so th... read more
Business response:
Thank you for the opportunity to review and respond to our client's concerns. We have reached out to our client and have been able to reach a mutual settlement regarding this matter. We were able to alert our sales team and advise that our client would not like to renew the digital portion of the contract. We have also made our digital team aware that our client will be reaching out to them regarding any inquiries that they have pertaining to this matter in the future. Our client also has our information if they have any fur... read more
DO NOT EVER DO BUSINESS WITH DEX YP - Absolutely the worst customer service and worst business I have ever dealt with. Because we called a few days "late" our contract was extended 1 year without them ever talking to us. We agreed on this matter to have one more year of service. We tried to cancel the print version of our service, then the "internet" service tripled in price on its own. It amazing how much of a con this business is. Our service contact ended in July 2018 - but somehow we are responsible for paying July and A... read more
Business response:
Thank you for the opportunity to address our clients concerns. We spoke with the client yesterday to resolve the claim. In reviewing the complete list of the client's concerns, we did discuss the renewal of the program and that on 3/23/17 a renewal notice was sent to the client for the upcoming 7/2017 program but unfortunately the client didn't call until 7/5/17 which was too late for changes, however their business advisor did work with them to reduce the rate from 139.00 to 119.00 which the client was happy with. The major... read more
I completely agree with the reviews I glanced at here, before deciding to write a review. From Jamie, "I threw $1200 away." I'm looking at the same thing. They are all song and dance. No written contract. When I call the deescalation department, he assured me, "We don't let people out of their contracts; we want to fix the problem." Complete ****! I'm in the midst of it now. I keep complaining and saying they're tossing me out because I'm a small business. I've been patient, until now. Now, I'm screaming it from the rooftops... read more
Business response:
Thank you for the opportunity to speak with our client and address her concerns. From reviewing the account, our client's concern was that there was an issue with her website. After speaking with the Manager of our Digital Fulfillment Team, she has advised that we have made all changes requested by our client. We have teamed up to assist our client in addressing all of her concerns. Since then we have not heard back from our client, we have provided our client with a direct number and email address should she have further qu... read more
I have been with this company since december of 2018. when I signed up for their services I was assured that there would be no contract and no early termination for services if they didn't provide any business through their advertising. I call them today to cancel service since I gave them 6 months to prove themselves as effective just to be told that I would still have to pay 200 dollars a month until march of 2019 if I cancel today or not. so not only did I just throw away 1200 dollars in the last 6 months, I am obligated ... read more
Business response:
Thank you for the opportunity to review the client's concerns and reach out to addressed the issue. We have spoken to our client played the voice authorization to our client. Advised our client the print directory has already been printed and distributed to all of our customers. We allow our clients to make monthly installments on their print directory during the contract term or they can pay the entire cost the first month and receive a 5% discount. Our client was given both of these options and chose to make installments e... read more
Worst company I've ever worked with. Signed a year contract for a phone book and agent signed me up for digital presence as well. They said they would fix our phonebook listing and the next year it was printed it was still incorrect. Tried getting out of the one year contract and was told I was unable to even though Dex messed up my listing. DO NOT USE THIS COMPANY EVER!
Business response:
Thank you for the opportunity to speak with our client, our client's concern was that we had published an incorrect listing for the 2nd year in a row. After speaking with our client, we have agreed upon a settlement and cancelation of future advertising. We have also agreed to get her into contact with her Business Advisor for any questions in regards to her digital advertising.
Frequently asked questions about Thryv
How is Thryv rated?
Thryv has a 3.8 star rating with 1,007 reviews.
When is Thryv open?
Thryv is closed now. It will open on Monday at 7:00 a.m.
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