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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a response to my web request within minutes. The owner was polite and professional. He explained the process and the billing prior to purchasing the services. I was pleased to have received emailed pictures of the technician and the owner prior to the appointment. The technician was prompt, polite, and knowledgeable. He set clear expectations and tailored the treatment to my home and family to be safe for children and pets. If I ever have a need for these services again, I will certainly use Ace Exterminating Comp... read more
Business response:
So nice of you to submit that wonderful review. It is so appreciated. Please don’t hesitate to call if you have the need.
Unbelievable! I have contacted Orkin twice this week in the midst of the Covid-19 pandemic that I needed to cancel service after 12 years because I am no longer able to afford it NOW due to the current economic circumstances. They stated that they require a 30 day notice to cancel service. NO EXCEPTIONS! I will be sure to NOT return to them once I am able to afford pest control again. I am so disgusted with their customer treatment when it would be most needed.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. Unfortunately, our Call Center Agent did not respond up to our standards. We have rectified the issue at our Call Center. The local branch has tried reaching our Ms. ****** to inform her that she does not need a 30 day notice. If you need any further assistance please call the local branch at (336) 375-9110.
Informed and professional! They have fixed every issue we have had with our old house.
Business response:
Thanks so much for your kind review, ****. We really appreciate hearing from you. Stay well during this difficult moment in time.
Great customer service by technician and quick response time. Much appreciated.
Adam our tech is wonderful! Goes above and beyond to make sure all your needs are met.
Danny my new and permanent exterminator was friendly, professional, knowledgeable and very thorough. Extremely happy with the services!
ORKIN company has been very helpful and efficient in eradicating my problem with house rodents. Andrew the technician calls before and after his visit and consistently gives excellent information regarding the status of the house. Kevin B***, Peru, MA.
I feel like Orkins pest control technicians are being treated poorly. They are risking their health due to the fact that Orkin isn't taking the Corona virus epidemic seriously. They are still making technicians go into peoples houses, even though they were told not to but still make them, if the client wants them to or they have a mouse or Ant job. The techs arent even being paid hazard pay right now!. These techs and the office staff are putting their families at risk every single day because they are forced to work during ... read more
Business response:
Thank you for bringing this to our attention. Our number one priority is the protection of all our employees and our customers. We continue to monitor and follow the guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to ensure the safety of our customers and all our employees as it pertains to the coronavirus (COVID-19). Additionally, we continue to follow policies and procedures we have in place across our business to address issues which may arise in the coming weeks. W... read more
I had them come out to do an initial rat termination service for me and before they performed the service they had me sign a contract for a one year service agreement without providing me with detailed information about the one year plan. They told me my initial service would entail at least four follow ups without a charge. However, when I later cancelled my year service contract within the 72 hour ( Washington State law gives a consumer the right to cancel a contract within 72 hours) period allowed by law; I received a cal... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin and apologize for the miscommunication with your cancellation and scheduled services. The local branch has reached back out to you and rescheduled your service. Again, we apologize for any inconvenience this may have caused.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is open now. It will close at 5:00 p.m.
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