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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Professional, knowledgeable. I’ve been working with ACE for a couple of years with our rental properties. They are always very straightforward with the treatments, never less, never more.
Business response:
Thank you so much for your kind review, ******. We sincerely appreciate the time you took to submit it.
They gave us a quote. They could not provide us with valid documentation or work order to sign or a date which they would do the work. So we called another company refered by our Realtor. The other Company did the work and we have proof of that. Trutech/Critter Control NEVER did the work. NOR did we sign anything stating they did. Then they billed us, as if we owed them for work they never did, so we called and were told it was a mistake and would be fixed. That happened a few times. Now - we just received a colection notice... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Trutech as this is not up to our level of service, we strive for exceptional customer service. The Region has contacted you to resolve your concern and credited your account. If you have any further concerns, you may contact our corporate office at 770-977-2034.
Orkin sent an email notifying me of an upcoming treatment appointment. I called to cancel the appointment and future service because I don't see the value of paying $110 for someone to be here 10 minutes to spray the foundation. Orkin said THEY have a 30 day cancellation policy and are going to come anyway and charge me.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Local Branch has contacted you to resolve your concern and keep you as a valued customer. If you have any further concerns, you may contact our corporate office at 844-442-5071.
We contacted several pest control companies, our maincomplaint was mice. Orkin gives 100% guarantee. We signed contract. Still have mice,Mice and mice are still present. Mice had been a problem in the past. ORKIN seemed To be the most professional and promised me they could get rid of mice. They laid mouse traps, which have never been empty, except summertime. I have paid all contractual obligation. However, there are still mice in the walls, attic. EVERY NIGHT I am woken up by their intense scratching. I do not want them ba... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch has contacted you to resolve your concern. The local branch has retreated your home and no charge for January service. The local branch will continue to follow up until your pest issues have been resolved. If you need further assistance you may contact your local branch or contact corporate at 844-442-5071.
Our ACE technician is very professional and thorough. She keeps us well informed about services and products she is using each visit. We have not had any pest issues in the year and a half that we’ve been using them.
Business response:
Thank you for your kind review.
I had scheduled an appointment for 12 - 2. Nobody ever showed up. They took my credit card info, and ran off with it. I never received a call trying to reschedule. Clearly they are trying to steal money. The salesman on the phone dropped the yearly price from almost $900 to under $500. So they were trying to steal $400 from me for nothing. Once I was able to lower the price, we scheduled for someone to come out and they never did. When I called to cancel my service, they asked why. Are you kidding me? Why? How pathetic. This... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch did reach out to discuss the current pest issues and the service pricing that the call center offered, The credit card was never charged. The manager did inspect the home on 1/15 and offered any assistance he could in the matter. Again, we apologize for any inconvenience and will continue to work with you on any further issues.
I have had a very positive experience with Critter Control for the most part. Austin, John & Edgar could not have been nicer or patient with me in a very stressful situation. They were thoughtful, provided answers to all my questions & assurances that the problem would be resolved. Thankfully, Edgar was able to detect a leak in my roof that was missed by Steve & his crew and immediately provided a temporary steel patch until I can have a roofer repair it correctly. John has accommodated my schedule in his regular visits to m... read more
Business response:
Hi *****, Thank you for taking the time to express your satisfaction with our company and specific team members. We truly appreciate the opportunity to have earned your business. Happy New Year!
Worst customer service. Worst experience ever. I usually don't leave reviews but this requires it. I called Orkin because I thought they were reliable. I had wasp in the back of my house and they were finding their way into the house. While looking around the attic, he PUT A HOLE IN MY CEILING! WTH?! But that's just the beginning... They call and tell me that they will cover the cost of the ceiling but I have to find someone to replace it, pay for it myself, then they'll reimburse me at some point. I called to get rid of som... read more
Business response:
We apologize for the experience you have received, this is not our usual business practice. The Branch Manager has spoken to Mr. ****** and received an invoice for repairs. The manager has processed the invoice for payment and will be sent to the contractor directly, per Mr. ******'s request. Thank you for sharing your concerns with us. We apologize for your experience, and we value your feedback.
Received service contract for first time before summer. First treatment was great service. A manager actually did the treatment and showed me what to look for when I was serviced. Never again, I had different tech each visit. Would come to my house and treat my home and I not even be home. The inside of my house never got sprayed and most of the time they were in and out by 5 minutes. Do not waste your money on this company. Mosquito treatment was awful too.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you and this community. If you have any further concerns, you may contact our corporate office at 844-442-5071.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is open now. It will close at 5:00 p.m.
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