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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The intial service was okay. I called weekly for 6 weeks to have more bait boxes placed outside of my house and no one ever came. Every week it was the same excuse and they always said the technician would be out next week. Why pay for a monthly service and they never come. I would not recommend this company
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. If you have any further concerns, you may contact our corporate office at ************.
We have always been extremely satisfied with the service provided by Orkin. Our serviceman, Chris, is dependable, thorough and friendly. Highly recommend!
Awesome customer service, and the driver who came out ****************** knew he stuff and was really nice.
One of the worst company's that I have ever dealt with. Thee charge a inspection charge of a little over $100 for about 1 hour of work. (Which is fine). They told me if I took the 3 mouth same a cash they he would come back after final applicant to check for any signs of bed bugs. So first treatment they charged my card $2200 when I was suppose to have 3 mouth to pay. (A 4 bed room house). So I had to call them to get my money back. They did 2 treatments and it didn't get rid of the pest so they had to come back for another.... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you. Please contact us at *************
This was my first service with Orkin. The young lady was wonderful! She answered all my questions, and fully informed me of my service going forward. I received, along with my daughter-in-********** a $30 discount for referring Orkin to me. Very professional. Looking forward to continued service by Orkin.
They notified when they would come to perform service with reminder including after arrival. Brandon has done a great and thorough job. He was punctual and courteous.
This company has the world's worst billing system. They persist in charging the customer for each service performed, when a prepaid policy for the year is in place. My branch's manager says he cannot charge the system. Apparently, the executives are too lazy to offer good service. I was billed for an entire year for a services that was pre-paid by my HOA. The company was paid twice. They have the market cornered by contracting with builders, leaving homeowners no choice. I would dump them if I could.
Business response:
Thank you for your feedback! Please accept our sincere apologies for the billing issue you've experienced. While we are glad to know the branch GM was able to connect with you to clear the confusion on billing, we will try our best to make sure the same issue won't happen to you or other valued HomeTeam customers in the future. We appreciate your feedback that we can improve upon. Please do not hesitate to contact us at 704-509-9525 should you have any other questions or concerns.
I signed up with Orkin, but then cancelled the following week after they had come out. Their visit to my home lasted approximately one minute. I realized then that I made a mistake hiring them. My initial outlay of money was $196. When I called them to cancel I also asked for most of that money back. I told them that I did not want to pay more than $50 for a one minute visit. I was basically told "too bad".
Business response:
Thank you for your feedback! We apologize for the experience you received with Orkin, we strive for exceptional customer service. Management has contact you to discuss your concerns about your service. The Division office has approved and is in process of refunding the money discussed. Again, we apologize for any inconvenience in this matter.
We have used Orkin for several years, they show up when they say they are going to be there and ******** is WONDERFUL. We had one small mi or issue they switched computers or the information got deleted which was a few years ago otherwise they do a great job
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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