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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Orkin instead of coming back out were very rude and hung up. I called back and they decided to refund me when I requested service. They no call no showed twice before I called them and they were rude.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to servicing you, please contact us at ************.
Very professional and knowledgeable, always on time. I no longer have a pest problem.
My Orkin reps are very courteous and professional! A+ Service!!!
Customer billing is the biggest thorn of an issue with Home Team Pest Defense in Austin, Tx. Trying to reach customer service is miserable and my bill is incorrect every single time. I pay my bill annually receive the discounted price and then show a balance after each service based on the balance of the full price. In 2020, my service was done in April and then skipped until December...I had a credit card on file and was once again billed for the monthly service at full price. Goodbye....you are not my home team, you do not... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with HomeTeam as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you and this community. Please email our corporate office at ************************ if we can be of service to you in the future.
This company does not really have "Customer Service." If you call the telephone #, the answer is a "Welcome to Orkin" salute. They do not answer the phone or, if they do, they will hang up without addressing a problem. Do not write a check for any service. They accessed my account without authorization to take out funds without permission. Terrible company. Stay Away.
Business response:
I was the customer who pointed out the error IN MARCH WHEN IT OCCURRED. Ms. *******, an Orkin/Rollins representative, would not believe the error unless I provided an image of the check, which I did after blocking the bank account number. Ms. ****** then gave me an amount to pay, in excess of $900, which I did whilst on the phone with her. She said it would be my final payment. That amount was processed by the credit card company THAT DAY, April 14, 2021. I received a bill on June11, 2021 for the TOTAL AMOUNT of the origin... read more
Jeff C*** has done a great job over the years keeping our home safe from critters. Friendly and full of technical advice helps us a lot with the job of maintaining our home safe and healthy.
I got ORKIN to get rid of an ant problem that I had. I got sucked into getting encapsulation and a dehumidifier installed, which I believe is good. What I DID NOT expect was the large cockroaches that showed up shortly after their visit. I called them back and was informed that this was normal. It took me over a year to get rid of them and then only after I bought off the shelf bug killer. I WILL NEVER USE ORKIN AGAIN!!!!! Additionally, I had to work with two different companies for payments which caused issues with missed p... read more
Business response:
Thank you for the feedback. We apologize for the experience and confusion you've had with Orkin, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you. Please contact us at 877-816-6091.
Under a $125 Quarterly contract. I was billed for 2 cycles. I did not see. nor was I contacted by the Service Technician/Office in any way. The only indication that "service was provided" was the the bill that came in the mail. I was told that a tech did come out and perform outside service. On February 10th, we had a pretty good snow-pack in the Chicago Metro Area , no inside service was performed. The Billing Department assured me that "Outside Service" was performed. The tech/office did not bother to schedule an inside se... read more
Business response:
Thank you for the feedback. We apologize for the experience and miscommunication you have received from Orkin, as this is not up to our level of service, we strive for exceptional customer service. The local branch has contacted you to resolve your concern and discounted the next scheduled service. If you have any further concerns, you may contact our corporate office at ************.
Great customer service. My technician, Matthew, worked to understand the issue I was having and he responded appropriately to mitigate the problem. I will definitely use Orkin for all my home pest control issues.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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