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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I couldn't be more frustrated with Orkin after just two months of service. 1) I didn't see a reduction in pest activity after two consecutive visits. 2) Both technicians didn't spray my basement as requested (I secretly watched one guy, and he didn't do it). 3) Both technicians were in a rush to leave, mentioning that they lived far from my residence. One serviceman asked that I call him later to ask questions. 4) Inspectors were hard to get in touch with. Calls and texts went unanswered. Customer service doesn't have access... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Local Branch has contacted you to resolve your concern and keep you as a valued customer. If you have any further concerns, you may contact our corporate office at XXX-XXX-XXXX.
I had an appointment for an inspector to come to my home yesterday between 12 and 2:00. No one came out, no one called, no one emailed, no one attempted to reschedule. I was totally stood up!! I called them and was told since it was so late in the day, probably no one was coming. He didn't even attempt to reschedule! So I rearranged my schedule to wait and have this service done, which was a total waste of my day. I have never seen a large company so unprofessional!
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Local Branch has contacted you to resolve your concern and keep you as a valued customer. If you have any further concerns, you may contact our corporate office at XXX-XXX-XXXX.
Tired of getting 30day balance notice letters stating I haven't paid my bill, received before or just after getting the bill 3 weeks after service was done, which is paid within days of receipt. Company just states letter is electronically sent out....Guess they don't understand it is incorrect, insulting and can easily be changed on their end. About to stop using Orkin after 20 years as this is NOT customer service...sad but true.
Business response:
Thank you for your feedback. The Branch Manager contact you to discuss your concern and arranged for you to be billed from the local branch versus corporate billing, which would eliminate the electronic billing cycles. We apologize for any inconvenience in this matter.
Great service technician fantastic customer service and always timely and professional
***** IS AWESOME. PROFESSIONAL, on time and gets the job done. Every time!
Great customer ****************** The monthly service calls have definitely made a difference. I appreciate having the ability to call for an extra service (at no cost) if I see live bugs in the house. We live on 5 acres so rodent control is also a factor for us; the traps around the perimeter of our house have made a ************** in rodent issues. Our service provider, ******* is excellent! He is professional, polite, educational - he is tremendous asset to Orkin! Thank you
I called and asked for help with what I thought were drain flies (confirmed later by another pest company). I spoke to Alison for over 15 minutes about how Orkin could definitely help me. How Orkin had invented an enzyme 15 years ago that would solve my problem. I booked an appointment on 7/10 for 7/14 between 12-2. I was told the person coming to my house would call 1/2 hour before they arrived. On 7/14 I waited until 2:00 and then called back. I was told that I had spoken to someone (******) at corporate headquarters and t... read more
Business response:
Thank you for the feedback. We apologize for the experience and confusion you've had with Orkin, we strive for exceptional customer service, and it looks like we fell short. We do service for flies of many types and apologize for not being able to resolve your pest issue. In the future if you ever have a need, we are hopeful you will give us another chance. Please contact us at XXX-XXX-XXXX.
I have written emails to David B***** and Joseph F***********, Jr since June 17th of 2021. These gentlemen are the regional and local Orlando Orkin representatives. They have thus far refused to honor the contract clearly stipulating that my payment would be applied towards fumigation, and are blocking further email communication(s) from me. I was charged over two thousand dollars for drywood termite treatments that were completely ineffective. My contract reads that my payment would be applied towards fumigation of the enti... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin, we strive for exceptional customer service. The Region contacted you to discuss your concerns about the fumigation service. You have decided to hold on the fumigation until spring. Orkin will apply credit toward a fumigation service when you are ready at your convenience. If you have any further questions or concerns, you may contact the local branch at ***************
Very dependable business to deal with, friendly staff and efficient
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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