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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
if I could give negative stars that would be a better rating for what Orkin now provides.There are constantly billing errors and the phone numbers on the **** for customer service keep you on a recording loop.The service for termite monitoring is a complete joke for the last several years!!I have always requested a prior phone call to schedule an appointment, they just showed up one morning this year. This is the second time in the last 3 years that I have had to call and complain about the technicians not being trained. The... read more
Business response:
We apologize for the experience that you have received with Orkin, the Branch Manager has contacted you to resolve your concern and keep you as a valued customer. Your renewal has been refunded and an appointment for a termite inspection on June 27th has been scheduled. Again, we apologize for any inconvenience in this matter.
Horrible company. They sent out a salesman as we had a bird problem in our ficus trees. They mane it sound like we would get a disease if we didnt do something immediately. We signed up for services and they sent out a guy to remove and clean up after 100s of birds. He had a power washer that was so weak even the work an said it wasnt much good but that is what they gave him. My husband let him use ours and it hasnt worked since.They delayed coming and didnt sent the traps they promised. When they didnt return calls, we trie... read more
Business response:
We apologize for the experience you received with Critter Control, we assure you this is not the norm. Critter Control strives for exception customer service. The District Manager has contacted you to discuss your experience agreed a refund of $1,589.00. . In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at **************
Orkin came to treat a mice issue I was having. From the first visit I was treated rudely in my own home by the Tech. I asked on three separate visits for Orkin Techs to check my crawlspace and I was dismissed. Finally a Tech confirmed that was the point of entry. So I had been spending money for months for a service that was not ***************** problem. It was only after three visits they told me about an exclusionary service they offered- had I know I would have gotten this day 1 since I was so distressed about the mice i... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Branch Manager has reached out to you to discuss your concerns and let you know that the remaining service charge of $225.00 is in process of being refunded to you. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.
This company was fired from ever returning to my home ever again.I understand times are tough cause of covid but the level of unprofessionalism and incompetence is unacceptable regardless.It has been 2 years of night ***** with this company. The 1st issue was potentially deadly.There less than intelligent service tech used the wrong sprayer inside my house which left puddles everywhere and I have 4 dogs.Obviously I demanded they never send that service tech to my house again.Of course the idiots sent ****** to my home 4 more... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin, as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control service. Please contact us at if we can be of service to you in the future at************.
Orkin Shield (rodents) not recommended. Within a year, the metal rodent guard rusted and fell away from the structure. Holes in the house brick were overlooked and not filled in with any material.
Business response:
Thank you for your feedback! The local branch reached out to you to discuss your concerns and completed the work on 6/30/22. We apologize for any delay in this matter.
Very thorough..No problems with bugs since I started with Orkin.Appreciate ***** T
We have been a customer of ******************** in ********** ******** the ***************** business for about 10 years as we originally contacted them for ********* ant problems which were resolved. We agreed to continue with the Termite and ********* Ant warranty of $288.00 annually. We were instructed that on a quarterly basis someone would look at the ant bait traps to see if there were any termites. For some time, this did occur and someone would contact us to make sure that it was ok for them to walk in our yard. Howe... read more
Business response:
We apologize for the experience that you have received with Orkin, the Region contacted to discuss the status of her account. ****************** requested that her termite account be cancelled and a refund on the annual renewal. The manager agreed to process the refund.In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.
This company is a joke, I cancelled my services 30 days as I was told I need to which it was April 1st 2022, I get a call today 05.05/2022 from their manager to try to lowball their prices to keep me as a customer and I told him that I was going through some financial difficulties, that maybe in the future. After I hung up with him I went to check my bank account and I see that they had taken $52.00 out of my account on may 2nd. I called Orkin spoke to ********, l asked about the money that was taken out, she went over how t... read more
I have Orkin service home and pay for that service the same day. Now for the second time I have received a statement. The first time this happened I was told by Orkin the service man does not return to the office that day, sometimes for many days. When he does return he gives my check to accounting and it is then processed. I assume this happening as second time.I was serviced on 4-21-2022 I paid by check that day and my check cleared the bank on 5=2-2022.The statement I received in bold letters it states payment is due when... read more
Business response:
We apologize for the inconvenience in this matter, theBranch Manager contacted ************** to discuss his billing concerns. The branch has updated the account so ************** will not receive any billing mail or emails, ************** pays at time of service. The manager also informed him that they would not report to the credit bureaus. Again, we apologize for the inconvenience in the billing matter.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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