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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been an orkin customer for the last 5 years and their customer ******* has gone down tremendously. I had 3 visits in May, only one was scheduled and was charged TWICE. After contacting customer ******* the rep I spoke to agreed that there was an error on their part and that one of the payments would be applied to my August visit. I stated.i would not prepay for a ******* 3 months ahead. I then proceeded to make 1 payment to cover the May visit. Since this time the customer ******* team has HARRASSED me to no end. When... read more
Business response:
<p>Thank you for your feedback, we apologize for the experience you have received. We value as a customer and want to provide the best pest control Service. Orkin has contacted you to resolve your concern and refunded the credit card charge and removed the balance on the account. If you need further assistance please don't hesitate to call us at**************.</p>
This company took over ********************** They did not obtain it smoothly and I have had nothing but problems. They never came out in **** but charged me for this in July for **** June, and July all at once. It took a week to get ahold of anyone. They outsource calls to ***** so they would "leave messages" for Orkin to call and no call. I tried calling several times and was on hold for 40 minutes once and 35 another for the longer waits out of all the times I called. Most of the time, I had to hand up and forgot about si... read more
Business response:
Thank you for your feed back! The branch tried contacting to resolve your concerns and keep you as a valued customer. A refund of $63.00 was sent to you on 8/24 and the account has been cancelled. In the future, if you ever have a need,we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.
The company installed new insulation in my basement. Because of laziness, an employee threw a heavy roll of insulation down my basement stairs, thereby breaking my basement door. I was assured that the door would be replaced immediately. Four months later and numerous phone inquiries on my part, the door has not been replaced. I would like a credit on my account. I don't trust that this company will replace the door properly.
Business response:
We apologize for the experience you have received from Orkin, the Branch Manager has contacted you to discuss your concerns and installed the new door on August 29th. Again, we apologizes for the delay and inconvenience in this matter.
Our technician was more concerned with talking to my dogs than doing what he was there to do. I was told he would look around the house to see what services needed to be done. It was like pulling teeth to get him to look throughout the house. I asked him to check the basement for mice as we had a hole in our dog food bag in the pantry and knew we had them somewhere. He said no activity when my husband found plenty activity down there. When he came back I asked my husband to be sure he trapped the basement. He came without th... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service,and it looks like we fell short. The local branch has refunded your credit card. Again, we apologize for the inconvenience this may have caused. If you need further assistance please contact us at**************.
Awful awful experience I called 2 different services out for reflex prices orkin was one and terminex was one terminex came 1st and gave me a quote and then orkin came I told orkin the price terminex would do it for and orkin started bashing them stating they would do it cheaper and better so I went with orkin which I REGRET now.. it's been an all in all awful experience I'm have issues with bats and bat bugs they told me the could start asap don't hear from them for days call them all of a sudden they can't until aug 5th wh... read more
Business response:
We apologize for the experience that you received with Orkin, we assure you this is not the norm. The Service Manager contacted you and scheduled a service on August 18th to seal all openings around the structure that was of concern. If you need further assistance please do not hesitate to call us at**************.
If youre looking for pest control, DO NOT use Orkinthats the main point of this post and if you care to read on Ill explain why. Weve lived in ************ ** for 11 years now and have never had a pest problem. I always sprayed my yard with Cutter Backyard Bug Control and used ORTHO Home Defense around the perimeter of the house, all openings and inside. I guess I just got lazy and decided to throw away $30 per month and use Orkin ************ services instead of my own tried and true methods. We signed up for Orkins pest co... read more
Business response:
<p>Thank you for your feedback! The Service Manager performed a full new service inside and out. He found two possible sources of ********* ants, one in a log pile within 10 feet of home and second was in a Japanese maple in the front yard. He also found several fire ant beds throughout the front and backyard. He provided a liquid treatment around the outside and granulated the entire yard for ants, they also spot treated with liquid all fire ant mounds. Dusted all the weep holes around the entire home. </p><p>The managerdis... read more
Monday August 8, 2022 I have made several attempt to get an answer to my question I posed to Orkin since a month ago. They failed to get a reply/answer to my question despite my numerous requests for an answer. I used their website to post question and also asking them why they haven't responded in a timely manner.I don't recommend these Orkin "*********************" to anyone. It is rude not to respond to a customer's inquiry made at the time of the service within a reasonable amount of time. I have been waiting more than a... read more
Business response:
We apologize for the experience that you received with our local Orkin branch, we assure you this is not the norm. The Branch Manager emailed you to discuss your concerns and scheduled a thorough inspection of your home on 8/16 and emailed you his findings. The Branch Manager offered two free pest control services and a plan for a Termite treatment. If you need further assistance please do not hesitate to email the Branch or the Branch Manager directly.
I call Orkin to have bats or birds removed from my fireplace. Service man was great. However, my credit was ran on a hard inquiry on my credit report. I just spoke with Rollins acceptance and told them how displeased i was. They told me my credit can be pulled with just my name and phone number. I DID NOT CONSENT FOR THEM TO DO THAT AT ALL. From my understanding this is all the information that is needed. I did not and do not give my permission. None of that information was disclosed. They did tell me all they need is my nam... read more
Was given an appointment for 12pm-2pm. I left work early to prepare for my appointment. Not only did I not hear from Orkin, I had to call several times and got different answers The technician will call in 30 minutes,managers are in a meeting, we are about to close in a couple hours and everyone is busy . After calling again, I found out that my appointment was pushed back to 4pm-5pm but no one thought to inform **** called again, and someone told me the technician was sick and was no longer servicing. No one could replace h... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service and it looks like we fell short. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to providing exceptional pest control service. Please contact us at ************.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open on Monday at 8:00 a.m.
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