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Surety Pest Control
- Pest Control
- Oak Harbor, WA
About this business
This company offers residential and commercial pest control, gutter cleaning, crawlspace inspections, clean-outs, and exclusion work to prevent rodents and bats from entering buildings.
Location details
395 SE Midway Blvd, Oak Harbor, WA, 98277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience Ive ever had with a company. The first scheduled appointment they did not show up or even call. I went with another company to do the job. So I called and cancelled the service, and was assured on the phone it was canceled. A few days later the Orkin tech showed up at my rental property, asked my tenants if he could walk around and make it look like he was treating the area and then leave. My card still got charged after I canceled and talked to the regional manager ******. He assured me he was very sorry an... read more
their management is useless. They dont return calls and if they even pickup call, they will hang up. They will charge you even you and orkin mgmt agreed not to continue service. Technician (***) is good and he tried hard to solve issue as much as he can. When requested to speak to his manager (*********) never returned calls.***************************** is ************** manager is even worst. She promised not to charge any more and she she does it and when you call she will says i will call you back and never returned call... read more
Business response:
Thank you for your feedback. We apologize for the experience you received with Orkin, the Region Manager has contacted you to discuss your concerns and refunded your January and *************.If you have any further concerns, you may contact Orkin at ************.
When I called Orkin for help with a gnat infestation, I was lead to believe that the service provider would investigate and that the application did not require that we leave home. They did not tell us that they would be spraying along the floor wall junctions, so the furniture in most cases blocked this area, so no spraying took place in approx. 75% of home. Had the scheduler provided more info , I could have had the furniture pulled out away from walls. > Service provider had me take my plant out which did improve the gnat... read more
Business response:
Thank you for your feedback, the Region contacted you to discuss your inspection and treatment that was rendered. The technician found the source and what was needed. If need further assistance, please don't hesitate to call us at**************.
We had an annual contract to check the bait traps at our place in the country. According to the reports, they only checked 3 out of 18 traps in December of 2021 and 6 of the 18 traps in April of 2022. I made 3 calls to Orkin; the local office did not return the 1st call, home office did not return the 2nd call. With the 3rd, an appointment was set up. The tech was a no-show! We wont waste another $300 per year but purchase bait traps from Lowes or Amazon.
Orkin feedback The orkin guarantee is that Your satisfaction is our goal. If you aren't completely satisfied, we will work with you until you are. If pests return between treatments, your Orkin Tech will return at no extra charge.My issue occurs during the warm months and since the cooler months came the issue went away. They said theyd come out another time if it got warmer but the temps never rose again. When the issue happens again this summer I will be stuck paying for services again in order to have the issue completely... read more
Business response:
We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch has contacted you to resolve your concern and keep you as a valued customer, the branch has processed a re $150.00 refund and cancelled your account. If you have any further concerns, you may contact our corporate office at ************.
This service used to be great.When they moved the service to ******** it went from bad to worse.A couple years ago we actually had a tech show up, sit in the Orkin van over an hour, got out put the **** in our door and left.Luckily for us it was all caught on camera.Most recently there has been several incidents were we were scheduled for service and the tech never even came... even after calling the shop and being told he was still coming out.I called what I was told was corporate and still its been over a week with no call... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch has contacted you to resolve your concern and keep you as a valued customer. In the future if you ever have a need, we are hopeful you will give us another chance to provide exception pest control service, you may contact our corporate office at ************.
I paid for service in May, 2022. I never got the service. I called at least twice and got no returned call. I submitted a complaint twice, but got no response.
Business response:
The company contacted me, and the issue has been resolved.
Taking funds out of account that wasn't authorized poorly managed office branch in ************ ******** employees talking over u an being rude when u are telling them what they have done wrong service is unpredictable an very unprofessional
Business response:
We apologize for the experience you received with Orkin, the Branch Manager contacted you to discuss your concerns and resolve any issues and/or questions. The manager gave you his cell phone number in case you need assistance in the future.
Service was the worst, actually should be 0 for rating. Call to get an inspection for my mom's house. Was told cost would be $105. Which could be applied told treatments. I asked if my mom needed to do anything prior to exterminator coming and was told no. The day the inspection was due, which was on a Saturday, the guy called my mom and quoted prices for each room which she knew nothing about and she told him that me and my brother set the time and inspection up. He told to have us call him. So when I called,, he was very r... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The Region contacted you to resolve your concern and offered a free inspection, which you declined. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment in providing exception pest control service. Please contact us at ************.
Frequently asked questions about Surety Pest Control
How is Surety Pest Control rated?
Surety Pest Control has a 3.2 star rating with 726 reviews.
When is Surety Pest Control open?
Surety Pest Control is closed now. It will open tomorrow at 8:00 a.m.
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