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Suburban Cadillac of Plymouth
- Car Dealers
- Plymouth, MI
About this business
Location details
40475 Ann Arbor Rd, Plymouth, MI, 48170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedOur experience with Faulkner Cadillac was nothing but the best. Andrew Sterling was wonderful to work with! There was no pressure and he was always doing all he could to make sure we were happy and comfortable with all that was going on. He was very personable and was really great with our children. To be honest, everyone that we dealt with at the dealership, from Andrew to Joel and even the service department, was extremely friendly and helpful. I would most definitely recommend them!!
Business response:
Kelly, we are so happy to read such a great review about Faulkner Cadillac Mechanicsburg! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
RecommendedEveryone was very friendly and accommodating. Candy Abram was very knowledgeable, helpful and attentive. Thank you so much!
Business response:
Jackie, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
RecommendedAlways great. Bob Robb is the best. Service department is exceptional.
RecommendedGreat service and people! We love our brand new Cadillac XT5! Thank you Claude Nolan Cadillac!
I brought my car in because The liftgate does not work. They told me it’s because water leak into the module and the liftgate arm therefore causing it to fail. I googled the problem it’s a serious problem it’s happened to many of the 2012 SRX cars. Suburban told me it would be $3200. to fix. I don’t believe that I should pay for a design flaw. I called another Cadillac dealer and they will fix it for $1900. On top of everything else Suburban insisted I pay the hundred dollar diagnosis fee when really because this is a major ... read more
They can keep their word! Worst car buying experience I've ever had!! They pull a car up on the computer with 49 miles on it, told me that the car would be put on a truck and transported to NC. A week and a half later, the car is delivered with 800 extra miles on it. They tried to compensate me with a $100 gift card; you can't even purchase all weather mats with $100. The salesman told me that they had to be the ones to do all my registration paperwork and that if I could prove that I registered my other vehicle with a handi... read more
Business response:
Bccgc Jordan, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (704) 557-0624. We look forward to hearing from you.
RecommendedI bought a used Lexus from Steven Bell and Jaren this past Saturday. It was THE best experience I’ve ever had buying a car. Steven and Jaren were both professional, knowledgeable and easy to work with from beginning to end! Next time I am in the market for a new or used car, Cadillac or otherwise, I WILL be calling these guys! I highly recommend in every way! 5++ Stars for sure! Thank you both again SO MUCH!!
Business response:
Michele Graham Driver, we're happy you found our staff to be so supportive during your experience here at Cadillac of South Charlotte. We look forward to your next visit! Take care!
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it. Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out. When we picked it up, it had the check engine light on. They told us it's because there is some oil s... Continue Reading
Business response:
Your feedback has been forwarded on to our team and we are currently looking into this matter.
RecommendedGreat service. Thanks Nick!
Frequently asked questions about Suburban Cadillac of Plymouth
How is Suburban Cadillac of Plymouth rated?
Suburban Cadillac of Plymouth has a 4.5 star rating with 1,637 reviews.
When is Suburban Cadillac of Plymouth open?
Suburban Cadillac of Plymouth is closed now. It will open at 9:00 a.m.
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