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Stone Mountain Volkswagen
- Car Dealers
- Snellville, GA
About this business
Location details
3500 Stone Mountain Hwy, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Stay Away From These Guys This dealer has no shame. When they finished ripping me off, I was sadder and wiser. My car was filthy inside from the work that was done. Unnecessary work was performed. I would NEVER buy a car from them, and I would NEVER recommend them to anyone. As a matter of fact, I share my rip-off story with other VW drivers, just in case they haven't gotten the word. Interestingly, most people in the area seem to agree. One Star is too high a rating for them. They deserve to be starless.
Nice Front guys, but a money pit every visit The check in guys are super friendly and know me by now. My 2003 VW Passat has 105M miles and I have spent a lot of time and $ there. They won't dare let you get out of there without spending money. They charge $80+ to "check out" any problem. Then they'll drain you. I like the check in guys alot - I just decline their initial front to back checkup so they don't look for problems. My Check-Engine light is always on. If I go get them to turn it off, it costs $80+, and then it comes... read more
Great to purcahse, bad for service The service at this place is hooooorible. I used to have a Beetle, that had to be serviced at this location. Everytime I went it was a hassle, and an extreamly lengthy one. i actually avoided purchasing a new volswagen just to avoid having service done by southern states.
Southern States Volkswagen are LIARS. AVOID THIS PLACE! When I was 7 mo. pregnant, I had 4 new tires placed on my 2001 VW Jetta wagon by these people. That was on a Tuesday. The following weekend my family drove 3 hours away to visit relatives, then 3 hours home. On the drive home, the steering wheel shook. The following weekend we were on our way home from my baby shower,car full of gifts, and our front left tire almost fell off-one lug nut remained in place, all of the others were missing. We had to have the car towed to t... read more
Go somewhere else for purchasing and repair Before buying a volkswagen - google: "chain driven oil pump and tensioners defect in VW Passat" to read about the repairs that you can look forward to with this type of car. My last "visit" to this VW dealer for repair was $2000 and 30 days.
Worst Service Ever! Avoid at all COSTS! And it WILL cost you! If I must give this dealership a star, then I must, but they have never treated me with any respect as a customer nor have they ever actually fixed my car. In one instance, their incompetent work almost caused a potentially fatal accident and then they argued with me -- first by accusing me of sabotaging my own vehicle and then about fair compensation when they realized they had in fact neglected to tighten the lug nuts on my tires, which caused it to almost fall ... read more
worst service department ever!! had problems with new touareg v8 from day one. they were unable to fix it. they did not keep any of their promises nor appointments. i had to rent car on own expenses because my car always had to stay in longer than what they said it would take them. even an oil exchange takes them a full day or two. this service department is a reason not to buy a VW in this area!
Great People Southern States has some awesome people there. All of there Techs are seasoned and definitely know what they are doing. Sam the service manager is a nice guy and helped me with two recalls I had on my 07 Jetta. The car is great and is by far the most fun to drive car I have ever owned!.. When I bought they were patient with me as I tried to figure out actually how to go about buying a new car. I was impressed by the knowledge I was given. A salesperson at another dealer must have been new but he didn't really an... read more
Worst Car Dealership Experience I could fill up 20 pages with how horrible this dealership was after I bought my 2000 Volkswagen Jetta. From the second week, I had nonstop problems with that car. It was in the shop at least 15 times throughout the year and sometimes needlessly. At one point I needed a part replaced and they had my car all day before calling to tell me that they didn't have the part in stock and I needed to pick my car up. They called two weeks later to tell me the part came in and that I could drop my car of... read more
Frequently asked questions about Stone Mountain Volkswagen
How is Stone Mountain Volkswagen rated?
Stone Mountain Volkswagen has a 4.6 star rating with 3,899 reviews.
When is Stone Mountain Volkswagen open?
Stone Mountain Volkswagen is closed now. It will open tomorrow at 9:00 a.m.
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