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Stone Mountain Volkswagen
- Car Dealers
- Snellville, GA
About this business
Location details
3500 Stone Mountain Hwy, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Worst service experience EVER... wish I could give them zero stars Like many others have said, we have felt obligated to use SSVW for service many times because it is the only convenient dealer nearby. That said, we have NEVER had a positive experience in the service department there. We always leave feeling as though we've been ripped off. We've often been misinformed. We've often experienced poor customer service and poorly estimated time frames, etc. Last year, my husband spent $600 on a new "oxygen sensor" after his car ... read more
Southern States Volkswagen are LIARS. AVOID THIS PLACE! When I was 7 mo. pregnant, I had 4 new tires placed on my 2001 VW Jetta wagon by these people. That was on a Tuesday. The following weekend my family drove 3 hours away to visit relatives, then 3 hours home. On the drive home, the steering wheel shook. The following weekend we were on our way home from my baby shower,car full of gifts, and our front left tire almost fell off-one lug nut remained in place, all of the others were missing. We had to have the car towed to t... read more
okay, I guess I am soooooooo glad I got rid of my Passat. My dad is a big VW buff and he and my mom bought this car for me. It was very reliable, but very expensive to maintain. Unfortunately, many repairs have to be done at the dealer. I do not have dealer money. I had to pay 40 bucks just for them to tell me why my ABS light was on. The waiting area is VERY nice though. Just like the other reviewer stated, they gave me a rundown of all these repairs my car needed, like almost $2000. Ha! I don't think so. I paid my $40 and ... read more
Go somewhere else for purchasing and repair Before buying a volkswagen - google: "chain driven oil pump and tensioners defect in VW Passat" to read about the repairs that you can look forward to with this type of car. My last "visit" to this VW dealer for repair was $2000 and 30 days.
worst service department ever!! had problems with new touareg v8 from day one. they were unable to fix it. they did not keep any of their promises nor appointments. i had to rent car on own expenses because my car always had to stay in longer than what they said it would take them. even an oil exchange takes them a full day or two. this service department is a reason not to buy a VW in this area!
Worst Car Dealership Experience I could fill up 20 pages with how horrible this dealership was after I bought my 2000 Volkswagen Jetta. From the second week, I had nonstop problems with that car. It was in the shop at least 15 times throughout the year and sometimes needlessly. At one point I needed a part replaced and they had my car all day before calling to tell me that they didn't have the part in stock and I needed to pick my car up. They called two weeks later to tell me the part came in and that I could drop my car of... read more
AVOID THIS DEALER AT ALL COSTS! Smith VW is a very dishonest dealership. They sell cars with known issues and then refuse to do anything about it once the issues are noticed. I recently purchased a car from Smith VW, only to discover the rear passenger door wouldn't open a couple days after buying it. After calling the service center about the issue, I was told to come in and they'd fix it, free of charge. Upon arriving, they adamantly refused to fix the issue without charge, and Andy who claimed the issue would be fixed wit... read more
good service If you need to get service done on your VW and want (or need to) get it done at a dealer, go here and ask for Matt. He's awesome.
Professional with a capital P. I recommend this store to anyone. They were professional, helped me find a car to fit my needs and gave me a great price. Shopping anywhere else would be a mistake.
Frequently asked questions about Stone Mountain Volkswagen
How is Stone Mountain Volkswagen rated?
Stone Mountain Volkswagen has a 4.6 star rating with 3,912 reviews.
When is Stone Mountain Volkswagen open?
Stone Mountain Volkswagen is open now. It will close at 8:00 p.m.
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