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Steak 'n Shake

3.3

About this business

Location details

5303 Coldwater Rd, Fort Wayne, IN, 46825, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.32,763 reviews
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MaryAnn Lopez's profile image
MaryAnn Lopez 
recommend  Recommended
8 years ago

they are awesome, the girls are all so sweet and helpful, The cheeseburger are great shake wow 

Julie Mendenhall's profile image
Julie Mendenhall 
8 years ago

waited 35 minutes to sit another 25 for drinks and another 36 for food. wasn't busy everyone standing around talking or on phones 

Hannah Hakimzadeh's profile image
Hannah Hakimzadeh 
8 years ago

It’s always dirty and slow service but then again they all over in Fort Wayne. 

Bryce Bess's profile image
Bryce Bess 
8 years ago

waited a half hour and then we just decided to seat ourselves and then we didn't get helped until the last started cleaning g the table next to us and we asked for help! 

Brayden Bowman's profile image
Brayden Bowman 
8 years ago

this place sucks. terrible service. long drive through. dirty. don't go here. 

Michael Adams's profile image
Michael Adams 
8 years ago

We went to eat after church on Sunday. There was a hand written sign in the window saying they were closed. It was the middle of the day. This is the 3rd time this has happened to us in the past couple months. Multiple times when we have eaten here they gave us plastic utensils because they said they did not have clean silverware. The service is terrible and the manager stands around doing nothing. Not a good restaurant to go to. It used to be a family favorite. 

Leanne Swick's profile image
Leanne Swick 
8 years ago

waited in drive thru for 2 shakes for 20 minutes at 3pm. grouchy lady took my $$ and handed back change. never said thank you. when she came back she tried to hand me a bag. I told her we got shakes, still no talking. she came back 5 minutes later and handed me shakes not telling us which one was which. my banana was not chopped. just half a banana in the bottom of cup. terrible service!!!! 

Kristiana Berger's profile image
Kristiana Berger 
8 years ago

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Shane Carper's profile image
Shane Carper 
8 years ago

I am appalled at the service I have received at Steak N Shake several times now. I waited in the drive-thru the other day for 37 minutes to be handed cold food, my order was incorrect, and the staff was less then friendly. I then waited in the drive-thru two days later, again, for 28 minutes to be handed cold food was informed after this long wait they were out of salsa. I contact corporate and received a reply from customer service that my comments would be directed to the d...Continue Reading 

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.3 star rating with 2,763 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is closed now. It will open on Monday at 9:00 a.m. 

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