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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wayne and Erick are definitely not good with black lives matter. I stayed at this hotel for several days starting 4-22-21 to 5-7-21. Every white person came thru the lobby they was greeted welcome back! I walk thru the lobby the first question is can I help you or are you checking in. I walked down to front desk and over heard an employee tell the white guy I will take care of your valet and here are two meal tickets for next door for breakfast. I ask front desk agent why I we didn’t receive any meal tickets or issue any fre... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for the difficulties you have described in your message. Please be assured we take claims of this nature quite seriously. At Marriott, we stand against racism and do not tolerate the type of experience - https://news.marriott.com/news/2020/06/18/we-stand-against-racism. According to the Code of Conduct guidelines for our Associate Discount privilege, please contact your Marriott S... read more
Actually a MINUS 5 stars but couldn't write a review without choosing at least one star. One word: BEDBUGS...in Dodge City, KS. They were rude to me & even told me I brought them in! Never once was I apologized to, asked if me or my cat was OK, or refunded ANY money on the room or for anything I've had to throw away. I contacted corporate, who was supposed to get back with me within 35 days (REALLY?? 35 DAYS??) and I'm still waiting...over 4 months later. No one will take my calls either. I also asked for a detailed report o... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
I booked a two night stay at this Marriott on Friday May 7th and checked out Sunday May 9th 2021. I received a email receipt after my late check in of the amount I've been charged. The amount was $310.50. I'm well aware of the daily charges marriott charges that will be returned if you don't charge anything to the room HOWEVER I was charged THREE DIFFERENT TIMES and WAS SENT TWO DIFFERENT RECEIPTS about my stay. I WAS CHARGED the first charge of $310.50, PLUS $360.00 for my stay, ALSO $154.44 FOR A ONE NIGHT STAY. IIcalled t... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support if you require further assistance mediating with our hotels.... read more
minus 10 should be an option for that location (155 Fair Brook Place Clarksville, TN 37040) i was traveling for a whole week and i did not enjoy anything at this location absolutely nothing the room was not clean the fans were working non stop i was sick the whole week because of it not even towels in the room the only proved me with one small shampoo bottle barley enough to wash my head ( the rest of the body that's was not enclouded in the room price ) there was a big fly in my coffee machine they over charged me (330 $) t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Don’t get what you pay for and would not fit it
Business response:
Marriott International thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always suggest contacting Marriott Customer Support if you require further assistance mediating with our hotels. Please see our website for further information addressing the service you received at one of our Marriott Hotels. See these links - https://www.marriott.com/he... read more
My husband has unsubscribed from their phone call list 3 times and he's still getting phone calls. He's been getting calls for over a year.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your experience. We’re so sorry to hear you are receiving these calls. The robocalls you received were not placed by an authorized representative of Marriott. I assure you that Marriott is committed to protecting your privacy and the personal information you entrust to us. Please reference Marriott International’s Statement on Fraudulent Phone Calls at the following web address and re-posted below for reference - https://news.marriott.com/... read more
Me and my family booked a room the bed sheets had blood and then they changed the top sheet it was still dirty
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Zero stars should be an option here. My brand new vehicle (fresh off the lot) was wrecked by a valet parker at the Downtown Des Moines Marriott - 2 months and two days later, I have not received the payment to fix it! Nobody will help me as they say they "outsource" their parking service - the valet charges were charged by Marriott so therefore Marriott is involved & representing these crooks. The "outsourced" company says every single week that my claim accidentally was not mailed but they WILL mail it "Thursday - that's ch... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. When an event such as the one you describe happens with a hotel's Valet Company, the Valet Company's Claims Services or Insurance Company examines the incident for them. The Adjuster will perform a full investigation and apply all legal requirements. We rely solely on their experience and the results of their investigation. Ad... read more
I receive calls from Marriott all the time. I have requested to be taken off of their list 10 times. I try and call back to complain or get results and "IF" I can actually get through to a live person, they just hang up on me. I have blocked the numbers, I have been on the "Do Not Call" registry for 10 years. I have a robo-blocker, I literally take the time to put Names in my own phone directory, so I know who is calling. This is just plain and ugly harassment. I am pissed off. I called corporate today and spoke with a super... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your experience. We’re so sorry to hear you are receiving this type of call(s). The robocall(s) you've received were not placed by an authorized representative of Marriott. I assure you that Marriott is committed to protecting your privacy and the personal information you entrust to us. Please reference Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2020/12/03/marr... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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