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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I know they outsource their call centers. They call me every other day which is bordering on harassment. I keep blocking their phone numbers and they just call from a new phone number. I cannot seem to get them to stop.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your experience. We’re so sorry to hear you are receiving this type of call. The robocall you received was not placed by an authorized representative of Marriott. I assure you that Marriott is committed to protecting your privacy and the personal information you entrust to us. Please reference Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2020/12/03/marriott-intern... read more
I had a confirmed reservation on Easter Weekend. My wife , my 91 year mother and myself. We drove all the way to Myrtle Beach, SC to have a nice weekend with family. We arrived around 4pm and check in started at 3 pm. I was told my credit card denied the charge. I contacted my Credit card company. The Credit Card company stated that no charge was ever attempted by Marriott. This was unbelievable because, could not find a room suitable and had to turn around and drive 3.5 hours home to Charlotte, Nc. Do not do business with t... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share your comments. We sincerely apologize for any frustrations or inconveniences you may have experienced due to credit card issues associated with your Booking.com reservation at our hotel. We continue to offer our sincerest apologies our hotel was not able to complete the Advance Purchase payment necessary to secure your reservations. Please contact Booking.com to further address your continued dissatisfaction. Thank you again for bringing this to our attenti... read more
This hotel deserves -0. I stayed here a month ago. My room was dirty at Fairfield Hotel located at 120 Blarney Dr, Columbia SC29229. In addition it was loud guests and. I expressed my concern via staff, email and with corporate compliance. I was told to continue to email with concerns bc it wasn’t anything they Corporate could do. I reached out to the general manager Bernard Washington and he emailed thanking me for my concerns. I was told by Alicia N. to send another email expressing concerns. I attached pictures of stained... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share your comments. We sincerely apologize for any difficulties you experienced during your stay. The details you've presented will certainly help us and our management teams improve the services we provide. I can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be completed in a more efficient manner. Upon fu... read more
This trip was a discriminatory trip from HELL. Checked in on 3/19/2021 for my friends birthday in San Juan at La concha. Upon arrival was chased down by some robo cop pressing if I had a reservation. Um yea can you wait till I get to the front desk like a normal person??? Or are you just not use to african americans on your property? Asking several times to see I.D and " I don't see your name on the list". Literally after checking in at the front desk this man runs across the lounge area from his little robo cop podium to as... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for the difficulties you have described in your message. Please be assured we take claims of this nature quite seriously. At Marriott, we stand against racism and do not tolerate the type of experience - https://news.marriott.com/news/2020/06/18/we-stand-against-racism. Furthermore, the service you describe is not consistent with the training our hotel associates receive nor is it... read more
Wish i could give it 0/10 stars! I went here for my daughters 7 year old birthday. I got there early with a LARGE party city bag, about 4 helium balloons, streamers, balloons to blow up, the whole 9 yards. My ex husband was supposed to pay for the room as a gift to our daughter, which he paid for through a third party online. Upon ME arriving early to set up the surprise, they told me i would have to pay for the room because the card on file was “only to reserve the room”. I was extremely annoyed by this because my EX husban... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience at our hotel. We sincerely apologize for the difficulties you have experienced. Please be assured the service you describe is not consistent with the training our hotel colleagues receive nor is it indicative of our corporate philosophy. Upon further review, we can confirm you have been in communication with our Marriott Customer Support teams in the effort to mediate on your behalf with on-site hotel ma... read more
The manager was a racist and they fake said we was smoke but he told us to leave .also said he will refund money which he did not. Also there was weed smell in hallway which he did not do anything this motel is racist it is TownePlace suites 8710 research dr Charlotte nc
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience at one of our hotels. We sincerely apologize for the difficulties you and your family have experienced. Be assured we take claims of this nature quite seriously. At Marriott, we stand against racism (https://news.marriott.com/news/2020/06/18/we-stand-against-racism) and do not tolerate the type of experience you describe in your message. Upon further review, we have verified you are in contact with Marri... read more
Horrible experience, I planned a surprise getaway for valentines weekend. When I checked in the room to lay roses and place the presents for my wife, the room was stained with a smoke smell. If anyone would've really checked/cleaned the room out, they would've easily noticed and handled accordingly. Maybe say this room is not ready. Not only that, but after we checked out, they processed payment for 1 night normal time about 2,3 business days, and the second night didn't process for almost 3 weeks later. All they would say i... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
It has been eleven days and no one has reached out to me or any of the other parents that were burglarized during the stay at the Aloft Omaha West Hotel. We are very disappointed in the way Marriott has behaved throughout this ordeal. We found out that the front desk employee was the mastermind behind the theft and that show allowed her boyfriend to reside in the hotel without payment while he conducted a human-trafficking business (pimping). All this was happening while we were at the property and our children were afraid f... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share your added comments. We sincerely apologize for you and your group's disappointing experience. As we pride ourselves on our reputation of exceptional service and honest business practices, Marriott International would never tolerate theft of any kind. Upon further review, we have confirmed the hotel owner's franchise corporation has reached out to your group's leader. Please contact your group leader or representative with any further questions or concerns ... read more
My fiancé and I came to Maryland on business and did not know the extent of our stay due to the job requirements, and I found this "gem" Once arrived, I noticed that you had to pay for everything; there was no coffee, no water, no free wifi, nothing! Parking wasnt free either, but I figured since it was the city. I emailed customer service and got the run around... There was even a fire drill one of the nights which led everyone to take the stairs (mind you we were on the eighth floor) and go outside where it was about 30 de... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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