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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Westin New York at Times Square- don’t leave expensive stuff lying around, I lost a pair of Gucci loafers in one of the rooms. I didn’t even realize they were missing until I was already home. I reported them missing and they said they never found them. The staff in this hotel can’t be trusted, Maybe those shoes walked out of there on their own or somebody else is wearing them by now. I would never stay here again, not in a place where you don’t feel your personal stuff are secure
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Eu estou hospedado no hotel residence inn Marriott Worcester a 20 meses. E faço parte do programa de benefícios Marriott bonvoy! Na data de outubro 15 2021 Fui te tentar utilizar 3 das 10 noites free que tenho direito. O recepicionista de nome MINA me informou que eu teria que entrar em contato. Com o Marriott por telefone assim eu fiz. Minha ligação começou por volta da 3 pm após 30 min o atendente Richard me informou que era impossível a utilização devido ao procedimento e que o hotel que teria que me fazer a liberação par... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
After arriving at the Fairfield Inn & Suites Akron, Fairlawn I was advised that my paid reservation had been cancelled. After waiting for an hour with my elderly mother in the car, I was finally told that the hotel had over booked and that they would put us up at a sister hotel with a complimentary night's stay. After waiting even longer, I was told that hotels.com would contact me with an alternate hotel as both their sister properties were sold out. In essence, I was told, sorry there is nothing we can do for you. Marriott... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
The Four Points by Sheraton Marriott at LAX was the DIRTIEST hotel I have ever stayed at and the employees were rude. To start off, my boyfriend and I (a gay couple) were recommended a 2 bed bedroom by the lady at the front desk, even though I told her I booked a 1 king bedroom. When we got inside of our room, it was nothing like the pictures at all. The bathroom had blood splatter on the wall and we were also not provided soap to wash our hands with. Our towels had hair, blood and purple stains on them. One of our towels al... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had a terrible experience at the JW Marriott L.A. Live and I believe this property has engaged in unethical practices. I was scheduled to speak at a conference held there on September 22, 2021 and upon learning I would not be able to travel, I cancelled within more than 72 hours from the date of check in, received an acknowledgement of hotel reservation from the conference and I was charged the full hotel stay nonetheless. I have spent hours on hold, talking to various representatives, provided proof of cancellation, only ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - https://www.marriott.com/marriott/contact.mi. Thank you... read more
I spent an evening at a Marriott Hotel and wanted to purchase the mattress and box spring from SHOP COURTYARD website . Ordered and received my two mattresses and box springs. One box spring damaged and returned to company . THREE months later and still no box spring even after several lengthy discussions with company in NJ. Could not locate and give rea.son for delay. HORRIBLE experience with horrible customer service and lack of contact with me unless I initiate the phone call . Good mattress but horrible customer service ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We hope we will have another occasion to meet your expectatio... read more
My name is Rosa W******* and I stayed at Town in Suites on Saturday/ 9-25-21. ( 120 South Fairfield Drive, Bloomington, IN 47404) Upon going to sleep in the room, I woke up with severe pain on my arm. I turned on the lights and I realized my entire arm (!!) Was bitten with bedbug bites!!. My whole arm swelled up and it's still swelled. My boyfriend was bitten as well on his head and the bites are hurting him. I started searching for the bugs in the room and discovered, they were in the creases of the bed linen. I took pictur... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
As a longtime Marriott loyalist, it breaks my heart to write this review. However, Sheraton Virginia Beach Oceanfront does not deserve to be part of the Marriott family. I attempted to resolve my issues directly with the hotel staff and manager, Dominic B*****. However. Staff was unresponsive and Mr. B***** was too busy to speak with me in person or return my calls. Consequently, I am escalating my complaints to the corporate office for resolution. I stayed at the Sheraton for one night September 25-26, 2021. I requested a n... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
I had a miserable and stressful experience which resulted from Marriott accepting overbookings from Booking.com. I evacuated southern Louisiana due to Hurricane Ida. Through Booking.com I had a confirmed reservation at Fairfield Inn & Suites by Marriott Marshall. After driving more than 350 miles for over 7 hours, I arrived at the Fairfield at about 7:00 p.m. only to be told it could not honor my confirmed reservation because Booking.com had overbooked. While Booking.com might have questionable practices, if indeed it did ov... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will hav... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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