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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
did reservation thru OPERATOR, the biggest mistake of all I booked Thursday night for 2 nights and 3 days (April 07 to 09). I was told that it's come with swimming pool, free breakfast, unlimited wifi and complimentary coffee. We came to check in early and check in half hour early which is great. However, need to pay parking assuming its free. I let it slide and when we go for coffee, they said there's complimentary coffee at second floor but there's none. I ask for swimming pool, and they said its not open and i even spoke ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
did reservation thru OPERATOR, the biggest mistake of all I booked Thursday night for 2 nights and 3 days (April 07 to 09). I was told that it's come with swimming pool, free breakfast, unlimited wifi and complimentary coffee. We came to check in early and check in half hour early which is great. However, need to pay parking assuming its free. I let it slide and when we go for coffee, they said there's complimentary coffee at second floor but there's none. I ask for swimming pool, and they said its not open and i even spoke ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I wish I could also give 0 star rating. I was a loyal customer of Marriott for many years, accumulated a lot of points via the loyalty program which was rebranded Bonvoy. I just lost all of my points without any notification of expiration after 24 months of inactivity (which I totally understand), but we couldn't travel for almost 3 years. Even just an email would have sufficed and I could have done something about it. Customer service has refused to reinstate my points yet the "appreciate your loyalty to Marriott Bonvoy". W... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I wish I could also give 0 star rating. I was a loyal customer of Marriott for many years, accumulated a lot of points via the loyalty program which was rebranded Bonvoy. I just lost all of my points without any notification of expiration after 24 months of inactivity (which I totally understand), but we couldn't travel for almost 3 years. Even just an email would have sufficed and I could have done something about it. Customer service has refused to reinstate my points yet the "appreciate your loyalty to Marriott Bonvoy". W... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I wish I could also give 0 star rating. I was a loyal customer of Marriott for many years, accumulated a lot of points via the loyalty program which was rebranded Bonvoy. I just lost all of my points without any notification of expiration after 24 months of inactivity (which I totally understand), but we couldn't travel for almost 3 years. Even just an email would have sufficed and I could have done something about it. Customer service has refused to reinstate my points yet the "appreciate your loyalty to Marriott Bonvoy". W... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,580 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is open now. It will close at 6:00 p.m.
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