Sheraton Salt Lake City Hotel

Alesia C 

on BBB

2 years ago

Check in on 3/23 and found long hair strands on bed linen , shower and towel rack holder. Informed they was completely booked and unable to change room. Change the bed linen and clean the shower myself self we could go to bed from a long drive from Houston,Tx. Spoke with mgr Dan on 3-24 and ask for a detail cleaning at least. Disappointed again when I came back around 3pm. Room still not clean. I did tell the mgr I would be back at 5pm. However, if your room was nasty from the beginning, you could have at least clean the roo... read more

Jared J 

on BBB

2 years ago

When choosing this hotel we made certain that it primarily accommodates to businesses in hopes of avoiding specific issues. We both do not require much tending to. While our check in went seamlessly our evening was not. The first night of our stay we were more than willing to let the constant disruptions not hamper our good mood. Our night was constant sounds of screaming, running, and thumps from neighboring rooms and outside hallway well past midnight. We come to find out a sports team was occupying our floor with us being... read more

Jared J 

on BBB

2 years ago

When choosing this hotel we made certain that it primarily accommodates to businesses in hopes of avoiding specific issues. We both do not require much tending to. While our check in went seamlessly our evening was not. The first night of our stay we were more than willing to let the constant disruptions not hamper our good mood. Our night was constant sounds of screaming, running, and thumps from neighboring rooms and outside hallway well past midnight. We come to find out a sports team was occupying our floor with us being... read more

Michael C 

on BBB

2 years ago

I was price gouged because of a simple mistake of booking the wrong corporate rate. Being a platinum elite member didn’t make any difference to this hotel. In fact it seemed to irritate them when I finally had to bring it up when they were being a bit hostile to my request to try to get as close to the original convention rate. Never felt more embarrassed about being a high tier member of what usually is and should be a very established company that deals with resolutions exceptionally well until this stay. 

Anne M 

on BBB

2 years ago

Our negative rating for JW Marriott Anaheim, CA is based on: 1. My child’s teddy bear was taken when room service replaced the blanket that we had borrowed for our own travel bed/crib that we brought with us. This wasn't just any teddy bear, it was the last gift from my father before he passed away 3 years ago and has provided my child comfort since he was born. Its loss has resulted in much sadness, acting out, and sleep loss. Staff and managers were not helpful; we sent photos and reached out to them daily or more for 1 1/... read more

Anne M 

on BBB

2 years ago

Our negative rating for JW Marriott Anaheim, CA is based on: 1. My child’s teddy bear was taken when room service replaced the blanket that we had borrowed for our own travel bed/crib that we brought with us. This wasn't just any teddy bear, it was the last gift from my father before he passed away 3 years ago and has provided my child comfort since he was born. Its loss has resulted in much sadness, acting out, and sleep loss. Staff and managers were not helpful; we sent photos and reached out to them daily or more for 1 1/... read more

Elizabeth c 

on BBB

2 years ago

They asked for my card for incidentals. They took $100 without my knowledge. Then have claimed to have refunded the $100 but have not. Sent me a copy of the receipt for the $100 like I would be stupid enough to think that was a copy of a refund. Ive checked my bank. No refund! They refuse to give me a transaction number. Whats really bad is when you call, they dont even look up your name, they just tell you that its been sent. I had no idea they were going to take $100. They send you an email after you rent the room. They do... read more

Victor R 

on BBB

2 years ago

The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged... read more

Victor R 

on BBB

2 years ago

The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged... read more