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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been getting calls almost daily from Marriott for almost 3 years. No matter how many times I "press 2 to be removed from the calling list", I still get the calls. I have never even stayed at one of these hotels. The calls come from a different number every time and it is a recorded message: "Thank you for choosing Marriott hotels. You have won a four night stay.... please press two to be removed from our calling list". I cannot take it anymore. I have no idea what to do. It is beyond harassment. I just want them to st... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your experience. We’re so sorry to hear you are receiving this type of call. The robocall you received was not placed by an authorized representative of Marriott. I assure you that Marriott is committed to protecting the privacy and personal information entrusted to us. Please reference Marriott International’s Statement on Fraudulent Phone Calls at the following web address - https://news.marriott.com/news/2020/12/03/marriott-international... read more
I visited *******from *********and was skeptical about this hotel. Upon my arrival, I called and spoke with Paul and let me tell you the test was history from there. Paul went above and beyond for us the entire time. We had some minor issues upon our arrival and Paul was not there at the time. I can’t remember the front desk clerks name but he was amazing and made sure we were happy with our room. He checked several rooms before making sure we were ok. When Paul found out I had some issues, he accommodated us right away and ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to share such positive feedback about your family's experience at our Residence Inn Atlanta Midtown/Georgia Tech Hotel. We are always interested in hearing how our hotels and staff have made such an impression on our valued guests. We look forward to welcoming you again in the traditional spirit of Marriott hospitality. Thank you for choosing Marriott, and we look forward to serving your future lodging needs.
This is a COVID super spreader hotel. I have photographs of empty beer cans and pizza boxes all over the lobby. When I asked for coffee because there was none in my room, I was told that they cannot leave coffee because someone could have touched it. They insisted that to get coffee, I would have to come to the crowded lobby breakfast buffet in the morning to get coffee in a large gathering where literally everyone was touching the coffee... which, incidentally, they were OUT of. In addition, I have photographs of what was l... read more
********* hotel I've ever stayed in. Marriott Residence Inn ****** ****** ******, CO. Crappie noise filled room, canceling my key card a day early of reservation.
If you are looking for the worst Christmas experience anyone could ever have, you have come to the right place. Do you want to spend $500 per person for 24 hours of pure hell? You have come to the right place. Let me paint you a picture of how one hotel can bring a World War II Nazi Germany experience to you. You don’t have to go far, it’s all contained within the gulag of Gaylord Texas Hotel. We were greeted, not with a big old Texas “Howdy”, but a german accent of “PUT ON YOUR MASK!”. It was enough to call the trip short w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for your frustrations and were certainly disappointed to read your report regarding hotel staff's enforcement of Marriott's Mask Mandate. Following American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announcement mid-July 2020 and to further promote the health and safety of our communities, face coverings are required for Marriott guests and associates in all... read more
Was cheated out of money for 1 night stay in Maple Grove, Minnesota..Wont stay again
We booked a stay with Springhill Suites San Diego Downtown/Bayfront and we were all very excited to stay there initially, however, that quickly changed once we got inside our room. With Covid going on, we had hoped this type of Hotel would be dotting their I's and crossing their T's when it comes to cleanliness but we were wrong. Upon enetering the room, there was an awful scent inside the room. It smelled like dirty carpet. We got passed it and proceeded to check out the rest of the room and take down our stuff. Since we we... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. The details you've presented will certainly help us and our management teams improve the services we provide. We can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be comp... read more
Horrible, gary g should be fired , has no respect for customers , is a terrible supervisor Blew my concerns off. And lied I will follow up with legal
Business response:
Marriott International, Inc. does not believe this review represents an actual interaction with a customer. The comments mention allegations directed towards a supervisor named "gary g" however the posting was made by someone named "Gary Ge." Thank you.
My name is J**** D**** and I am a Gold Elite member and have never received such poor customer service from this organization. The purpose of this correspondence is to express my dissatisfaction with the on-going unprofessionalism of the Sheraton Tribeca New York City. I stayed at this unprofessional establishment on October 16th through October 18th. Upon checking I was informed of a $200 hold on my credit card which the representative said was a “deposit” which it customary when checking in a hotel. Working in a bank part ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced due to this billing issue. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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