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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From the moment we arrived the front desk was rude, made us feel unwelcome, and seemed generally bothered by our presence. We went to dine at the restaurant when our meal was disrupted by an obviously over-intoxicated woman who was yelling “fuck your wife” to another patron while she slurred and leaned upon other guests that were obviously uncomfortable. Despite her inebriation far beyond any legal limit, the hotel prioritized generating sales over the well-being, safety, and comfortability of both the over-served guest as w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
From the moment we arrived the front desk was rude, made us feel unwelcome, and seemed generally bothered by our presence. We went to dine at the restaurant when our meal was disrupted by an obviously over-intoxicated woman who was yelling “fuck your wife” to another patron while she slurred and leaned upon other guests that were obviously uncomfortable. Despite her inebriation far beyond any legal limit, the hotel prioritized generating sales over the well-being, safety, and comfortability of both the over-served guest as w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
From the moment we arrived the front desk was rude, made us feel unwelcome, and seemed generally bothered by our presence. We went to dine at the restaurant when our meal was disrupted by an obviously over-intoxicated woman who was yelling “fuck your wife” to another patron while she slurred and leaned upon other guests that were obviously uncomfortable. Despite her inebriation far beyond any legal limit, the hotel prioritized generating sales over the well-being, safety, and comfortability of both the over-served guest as w... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
They scam all servers from the gratuity pay they change costumers a fee towards gratuity for the servers they never give them for any events, it has to change we work hard for our pay for them to just keep it scamming others.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
They scam all servers from the gratuity pay they change costumers a fee towards gratuity for the servers they never give them for any events, it has to change we work hard for our pay for them to just keep it scamming others.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
They scam all servers from the gratuity pay they change costumers a fee towards gratuity for the servers they never give them for any events, it has to change we work hard for our pay for them to just keep it scamming others.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I frequently book conferences for our organization. Marriott's setup is absolutely horrible. Anytime I am booking for a group, you can only book 3 rooms at once. So, rather than being able to book 8 rooms as a whole, it would be 3 separate reservations to do this. Then if you are booking outside of a conference dates-- for example the flight arrives a day earlier than the conference, you also have to book that one night as a separate reservation. A lot of times you books conference rates through a third party call center and... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I frequently book conferences for our organization. Marriott's setup is absolutely horrible. Anytime I am booking for a group, you can only book 3 rooms at once. So, rather than being able to book 8 rooms as a whole, it would be 3 separate reservations to do this. Then if you are booking outside of a conference dates-- for example the flight arrives a day earlier than the conference, you also have to book that one night as a separate reservation. A lot of times you books conference rates through a third party call center and... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
I frequently book conferences for our organization. Marriott's setup is absolutely horrible. Anytime I am booking for a group, you can only book 3 rooms at once. So, rather than being able to book 8 rooms as a whole, it would be 3 separate reservations to do this. Then if you are booking outside of a conference dates-- for example the flight arrives a day earlier than the conference, you also have to book that one night as a separate reservation. A lot of times you books conference rates through a third party call center and... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,580 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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