Sheraton Salt Lake City Hotel

Malinda S 

on BBB

4 years ago

The pictures for each specific room and the description of the ocean view rooms are inaccurate, deceitful, & misleading. Ocean view actually means you'll be looking out the balcony seeing a brick building and partial ocean view stepping off of the balcony. I spoke to a few reps and they all agreed that the picture and name was misleading. I was told that although incorrect pictures were shown for the room we picked that I should've picked ocean front to get the view shown for ocean view. I was told I got the tol. I picked wh... read more

Leslie F 

on BBB

4 years ago

They set my rewards after living there for months due to home repair they set up my reward card the company refuses to help me log into my account but they "see" my account. I have not been able to use my points after my insurance gave them over 20K for me to live in a hotel that wasn't all that great to began with. I want them to give me the correct information to get my points they refuse to help me 

Shea S. 

on BBB

5 years ago

Airport parking:Very easy to make parking reservations and happy with the price. Parking lot was hard to find, arriving at Marriott hotel there were no instructions on where to go, who to pay, where specifically to park..nothing. Then they let the panders and scam artist on the shuttle. They create and emergency and ask for cash. The gentleman scammed me out of $40. Then upon arriving back from flight, not sure how to catch shuttle back to hotel to get your car. I called the Marriott advised to wait for shuttle. I waited whe... read more

Edward B. 

on BBB

5 years ago

Very noisy HVAC. Kept us awake. Microwave oven found on the floor. Had to move it to the countertop to use. Terrible Sanitation issues DO NOT STAY HERE ! My wife and I booked a studio suite room for three nights for a quick "relaxing" getaway. It was anything but. On arrival we learned we would staying in separate building across the street from the main building. Not a big issue. Tens minutes after we entered our room we noticed we didn’t have any ice or an ice bucket in the room. I called the front desk for an ice bucket s... read more

Julie G 

on BBB

5 years ago

On the day of check in, I called Marriott Corporate to tell them I was feeling unwell. Given the current COVID environment, I thought that was the responsible thing to do. I told them upfront that I prepaid for my stay and asked for their advice on what to do and if there could be a refund in this case. The customer service representative provided me with a very misleading answer. Instead of answering my question directly, he canceled my reservation and opened up a case - leading me to believe that an exception can be made s... read more

Jasmine M 

on BBB

5 years ago

***INTERESTED CUSTOMERS BEWARE, YOU'RE BETTER OFF STAYING AT THE SHAWSHANK STATE PRISON OR THE OSWALD STATE CORRECTIONAL FACILITY (OZ) THAN HERE*** If there was anyway possible to leave zero stars for this so called " hotel", I would. I traveled from my hometown to Texas (with my fiancee), to celebrate his birthday and our 5th year anniversary. We arrived on Friday (the 21st) and we're checking out on the 24th. Upon check in, I was not even totally prepared for what I was about to experience as well as, see. I am a Silver Ma... read more

CH L 

on BBB

5 years ago

This is no reflection on Marriott International - only on TownPlace Suites in Gainesville. 7451 Newbery Rd, Newbery, FL 32609 Our company booked two rooms for one night at this location through Expedia. I had never had any other issues with these type of reservations in the past. The hotel replied to my reservation with a question which I answered. That night, when our crew went to check in, the desk clerk could not find the reservation. I was on Chat with Expedia who called the hotel, confirming paid in full reservation for... read more

Jasmine R 

on BBB

5 years ago

I stayed at this hotel from July 25th to July 30th 2020 due to my apartment being renovated. First of all, the guest services were horrible, they were not friendly whatsoever. The first night i checked in there was a young lady at the front desk & she was upset for whatever reason & said that guests were annoying and she didnt know from where they were coming from and if they didnt realize the pandemic is going on for the way they were acting. As if the guest prior to me had annoyed her, i told her she shouldnt allow it to g... read more

Steve M 

on BBB

5 years ago

I had an absolutely horrible experience with the Marriott Griffin Gate Resort in Lexington, KY hotel from the start. I booked this hotel for a short, socially distanced weekend getaway for me and my wife to enjoy spa, pool, and golf. The issues started when I tried to schedule a simple manicure for my wife 4 weeks prior to our arrival and was told there was no availability. We decided to still go and spend the day at the pool on Saturday and then golf on Sunday (7/18-7/19). We checked in at 1:00PM on Saturday we were told we... read more