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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I stood here after a event i went to with my family, this was my first time ever booking with Marriott my first issue upon check in was online it gave me the option to include self parking for 22$ to just be told self parking was no longer offered at there hotel, thankfully the front desk accommodated me with the issue . My next issue was once upon getting into the room it smelled like mildew and to my surprise i found Black mold in the corners of the wall which i have pictures of i immediately notified the front desk as I’m... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
We arrived home today from a night away as a family at the Sheraton Fallsview Niagara Falls. Check in was interesting, zero social distancing no one in sight enforcing masks. It was so loud the staff had to pull masks down to speak. Once we got into our room after a huge line waiting for an elevator we were happy. Room was lovely, bathroom caulking needs repair turning yellow and looks moldy. We had left thr room ans enjoyed some exploring. After returning and getting kids ready for bed noticed a blood stain on the duvet. It... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced during your stay. The details you've presented will certainly help us and our management teams improve the services we provide. We can assure you during the normal course of business it is our sincere intention to meet, if not exceed, the expectations of every guest. There are always areas that can be improved upon or processes that can be comp... read more
I booked a business trip here in July. I was shocked about how rude and unprofessional the staff was and how they treated me. The desk clerks and the parking attendants were rude. I'm still trying to determine whether my racial identity played a role in how the staff and management chose to deal with me. At check-in, the desk clerk double charged my business and personal credit for the stay for nearly $1,000 each, in error. I discovered the error after I got into my room. The shift had changed when I called to report and add... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
We had bedbugs!!! The staff was dismissive and accusatory of out situation. My son and I received multiple bites after housecleaning came. We had to go to urgent care as my son had a reaction to the bites! The staff should have moved us immediately (as per the doctor) instead they did a 'visual' inspection which took about 30 seconds.... I was bitten the next day! We were given an option to change rooms but if we chose to leave early, No Refunds? What???? My skin is still crawling!!!! Our vacation was ruined and to not be of... read more
Business response:
Marriott International thanks you for taking the time to provide feedback about your recent disappointing experience. We sincerely apologize for any difficulties you experienced. We have the greatest concern and respect for every guest’s experience. Marriott International takes bed bug issues, hotel hygiene and cleanliness very seriously. As a result, Marriott has established very strict standards of cleanliness for all its hotels that either meet or exceed public health department regulations, including pest control. The gl... read more
The room was unsanitary and in a filthy condition. The Operations Manager was rude, disrespectful, and insensitive to my complaint.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
I was staying at another hotel in Round Rock for about 2 or 3 days, but I couldn't sleep, so I checked out of that hotel early and made a reservation at the Marriott Courtyard at Hoppe Trail, just off of I-35. I went to my room and lied down for a little while, but I still couldn't fall asleep, so I went to a local Care Now facility, where they immediately tested me for COVID and I tested positive, so they sent me to the hospital, where I got treatment and an IV. While I was there, I called the hotel and told them what happe... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
The room was in unsanitary and filthy conditions. The Operations Manager was rude, aggressive, disrespectful, and insensitive to my complaints. This is a copy of the email to the General Manager with no response to my email or calls for an entire week until the Operations Manager called me and just began speaking to me in a condescending, aggressive manner, speaking over me and not allowing me to provide details. My husband and I recently stayed at the Fairfield Inn this past weekend to work at the hospital there in Wilson. ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
The company charged me $150 for a missing coffee maker. I don't drink coffee. I have been a loyal member for more than 30 years and have never even taken a towel. They refuse to remove the charge, even after multiple attempts.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team. Thank you again for bringing this to our attention. We hope we will have ano... read more
I've been a sliver or gold member for over 15 years, so I've come to expect a certain level of professionalism and customer service from Marriott. The accomodations themselves were acceptable, this review is more about the customer services and lack of prfessionalism by staff behind the scenes. We booked under a government rate, which did not specify one needed to be on official business, which it sometimes requires. This was out first trip in over a year, so we were a bit rusty an dmy girlfriend forgot ther government ID. A... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any misinformation the hotel's receptionist provided; qualified rates must be verified with proper ID at check in only. This is Marriott policy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope we will have another occasion to ... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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