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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I checked into the Renaissance booking two rooms for the weekend. One room was held with my a personal business card. When checking in I gave them my debit card so that my personal business card would not be used. I MADE THIS VERY CLEAR. They said it was my a problem and they ran my debit for both rooms holding near $1000. When we got home Monday I noticed they had also put a pending charge of $679 on my personal business card. There was absolutely no reason to ever charge this card! I gave them the benefit of the doubt that... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I checked into the Renaissance booking two rooms for the weekend. One room was held with my a personal business card. When checking in I gave them my debit card so that my personal business card would not be used. I MADE THIS VERY CLEAR. They said it was my a problem and they ran my debit for both rooms holding near $1000. When we got home Monday I noticed they had also put a pending charge of $679 on my personal business card. There was absolutely no reason to ever charge this card! I gave them the benefit of the doubt that... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I checked into the Renaissance booking two rooms for the weekend. One room was held with my a personal business card. When checking in I gave them my debit card so that my personal business card would not be used. I MADE THIS VERY CLEAR. They said it was my a problem and they ran my debit for both rooms holding near $1000. When we got home Monday I noticed they had also put a pending charge of $679 on my personal business card. There was absolutely no reason to ever charge this card! I gave them the benefit of the doubt that... read more
This is in regards to the Fairfield Inn and Suites in Doral, FL. I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservat... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This is in regards to the Fairfield Inn and Suites in Doral, FL. I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservat... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
This is in regards to the Fairfield Inn and Suites in Doral, FL. I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservat... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Was a Loyalty Member, however, will never step foot in another Marriott hotel again. During our last stay, 1 night, we encountered roaches in our room and left upon our discovery. You would think from a customer satisfactory standpoint I would be fully refunded, but no. So disappointing and disgusted.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Was a Loyalty Member, however, will never step foot in another Marriott hotel again. During our last stay, 1 night, we encountered roaches in our room and left upon our discovery. You would think from a customer satisfactory standpoint I would be fully refunded, but no. So disappointing and disgusted.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Be sure to read the fine print carefully. I cancelled my reservation at Aloft Tallahassee Fl 9 days after my booking, 17 days before my reservation and still was charged $265 for one night stay that I didn't use. I spoke with both the hotel and the corporate office. No help. Caveat Emptor!!
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,580 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is open now. It will close at 6:00 p.m.
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