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Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The parking rate at the Irvine Marriott is $37.90/night with no in-out privileges after 30 mins, which was not advertised during booking. The front desk did not mention these extraordinary parking rules upon check in, so I discovered the hard truth myself when parking. This section of Irvine is a public property "desert", there is no free public parking whatsoever, even though there's ample supply and zero demand. Every inch of this business district is private property, you cannot legally park your car somewhere else withou... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
if i could give negative stars i would. Your company is so shitty. We booked a room for today 11/23/2021 however the date was supposed to be for tomorrow. We immediately called to cancel and/or change for tomorrow. priceline states, you can cancel as long as its before check in at 3, we did. at first we were told priceline and myself by Deena (or whatever her name is) that if we rebooked the room for tomorrow they would cancel and refund for today. so, you cant cancel refund but then you can if we rebook with you!!! thats bu... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please note reservations booked through a third party like Priceline must go back to the booking source to make any modifications. Please be advised this posting should be lodged with Priceline, not Marriott. However, we never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Su... read more
This hotel charged $2 because I called the front desk when I was staying there. They charged me. For calling. When I was a guest. It’s not disclosed anywhere that that would incur a charge for placing a phone call. This is an infuriating (and potentially illegal?) business practice.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our website for further contact information to address the service you received - *************************************************. Than... read more
Stayed 1 night at the Fairfield Inn in Dania Beach Fl, 9/26/21. The following day the hotel charged my credit card twice for the 1 night stay, Once for $109.61, the senior rate and once $123.17 the regular rate. This was on 9/27/21 and it is now 11/11/21 and they still have not talked to me or refunded the double billing dispite 3 e-mails to the location.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. Please continue to work with Marriott Customer Support to assist in mediation with our on-site hotel leadership team or contact the hotel directly. Thank you again for bringing this to our attention. We hope we will have another occasion to meet your expectations and welcome you back in the future.
several ago I reserved a room at the Providence Lincoln location I was very excited to go and celebrate a family members not sure as well as my husband‘s first birthday here in the states. Three days before my reservation unbeknownst to me my reservation was canceled by the hotel after having several conversations with them in regards to deliveries that I had planned to be dropped off at the location prior to my arrival. Not only was the reservation canceled three days prior to arrival I was only notified by email at 8:47 PM... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Also, please continue to work with Marriott Customer Support ... read more
The worst experience I ever had at a hotel was this weekend for my wedding staying at the Courtyard Mariott Deptford NJ. The customer service was the worst I have ever experienced. The only person that actually tried to help a bit and make the situation a little bit better was the gentleman manager there. Overall the experience was horrendous, plumbing issues in rooms, no maintenance to fix it, rude, got charged twice on my card when I should have been charged once for the room I stayed in both nights. I called Mariott custo... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
This review is in reference to the Dearborn Inn a Marriott Hotel I'd like to start by saying I've never left a negative review online in my life but this sleazy hotel that represents itself has a classy establishment completely misled us about the cost of our wedding. Used bully sales tactics and delivered a bill to us at 1am the night before our wedding threatening to shut our wedding down if we didn't pay an exorbitant 8k that was not previously disclosed. Not to mention they lost one of our checks just weeks before and we... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. We never want a guest to leave with a negative experience and always encourage contacting Marriott Customer Support for further assistance mediating with on-site hotel leadership. Please see our... read more
Marriott Vacation Club Inc (MVCI) is an affliate under Marriott Corp. My complaint against both of them since Marriott is the ultimate responsibility. After being member of Marriott since 1999 along with member of MVCI (with 5 time shares) I became a LIFETIME Titanium Elite last year with over 3 Million Rewards points in Marriott B***** acct ( ******179) Now, MVCI is forcing to sell (send back deeds of my 5 time(3 in Hilton Head and 2 in Orlando) shares,(for which I had spent 75K+) back to MCVI WITHOUT any compemsation. Ther... read more
Business response:
Please be advised Marriott International, Inc. is not in the Timeshare business. Please see disclaimers on https://www.marriottvacationclub.com/ & https://www.marriottvacationsworldwide.com/. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club brand are not owned, developed or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. Marriott Vacations Worldwid... read more
I have recently experienced a Marriott and had a negative experience. This is their standard response and I highly doubt that they will do a thing about it, I definitely see why they do not hold the BBB stamp of approval. They don't do anything right. When I arrived I was greeted with sorry you don't have a room here. Call booking.com they are a third party you need to talk to them. Maybe it is under another name, maybe under your husbands name. Call them at Booking.com they don't do things right. Oh by the way I found it. S... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. Thank you again for bringing this to our attention. We hope w... read more
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,522 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is closed now. It will open tomorrow at 9:00 a.m.
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