Sheraton Salt Lake City Hotel

Evgeny S 

on BBB

2 years ago

RENAISSANCE PALM SPRINGS HOTEL 06/14/2023 we came to this hotel specifically to the pool because the weather in Los Angeles is not happy, we decided to take the kids to warm up, the terrible pool looks more like a swamp, especially the children's pool for small children is a breeding ground for bacteria, as expected in a swamp, it cannot without accident, my son walked around the pool for 7 years and stepped on broken glass and cut his foot, we turned to the reception, to which we were told that we don’t have a nurse, go to ... read more

David M 

on BBB

2 years ago

I used Southwest Concierge service to book a room at a Marriott Courtyard Downtown San Diego six months in advance. The credit card charge went through on September 24th 2022 and I received updates and instructions from Southwest right up to the January 19, 2023, reservation. The hotel said they had no record of the reservation and required us to rebook the reservation and then return to rebook on Southwest Concierge's dime the next morning. In the end, we did not end up paying more--and may have been paid a $45 dollar incon... read more

Donnie B 

on BBB

2 years ago

After becoming a Titanium member (Meaning I gave them THOUSANDS of dollars) -they literally left me and my family with no place to go because of a rude front desk agent. We sat in a parking lot for hours trying to find a room and resolve the issue. Marriott did nothing. Unable to get past gatekeepers with customer service I was wasn’t even able to even really talk to anyone. Marriott used to be a good brand, but they no longer care about their guests. I won’t be spending any more money with Marriott at all. 

David M. 

on BBB

2 years ago

I used Southwest Concierge service to book a room at a Marriott Courtyard Downtown San Diego six months in advance. The credit card charge went through on September 24th 2022 and I received updates and instructions from Southwest right up to the January 19, 2023, reservation. The hotel said they had no record of the reservation and required us to rebook the reservation and then return to rebook on Southwest Concierge's dime the next morning. In the end, we did not end up paying more--and may have been paid a $45 dollar incon... read more

Donnie B 

on BBB

2 years ago

After becoming a Titanium member (Meaning I gave them THOUSANDS of dollars) -they literally left me and my family with no place to go because of a rude front desk agent. We sat in a parking lot for hours trying to find a room and resolve the issue. Marriott did nothing. Unable to get past gatekeepers with customer service I was wasn’t even able to even really talk to anyone. Marriott used to be a good brand, but they no longer care about their guests. I won’t be spending any more money with Marriott at all. 

David M. 

on BBB

2 years ago

I used Southwest Concierge service to book a room at a Marriott Courtyard Downtown San Diego six months in advance. The credit card charge went through on September 24th 2022 and I received updates and instructions from Southwest right up to the January 19, 2023, reservation. The hotel said they had no record of the reservation and required us to rebook the reservation and then return to rebook on Southwest Concierge's dime the next morning. In the end, we did not end up paying more--and may have been paid a $45 dollar incon... read more

Krystal F 

on BBB

2 years ago

WORST CUSTOMER SERVICE EVER. I thought it being owned by Marriott, this hotel would be nice, I thought wrong. I will never stay at a delta hotel again. First I looked online and said the slide was closed. Okay cool. I arrive the hot tub is also closed. The pool smells like mold (absolutely disgusting). There’s trash around the pool area. It’s just terrible. Been here for 30 mins ask to cancel my reservation, Gary at the desk said “deal with it! It’s too late in the night and I can’t rebook your room so I cannot just cancel i... read more

Krystal F 

on BBB

2 years ago

WORST CUSTOMER SERVICE EVER. I thought it being owned by Marriott, this hotel would be nice, I thought wrong. I will never stay at a delta hotel again. First I looked online and said the slide was closed. Okay cool. I arrive the hot tub is also closed. The pool smells like mold (absolutely disgusting). There’s trash around the pool area. It’s just terrible. Been here for 30 mins ask to cancel my reservation, Gary at the desk said “deal with it! It’s too late in the night and I can’t rebook your room so I cannot just cancel i... read more

Krystal F 

on BBB

2 years ago

WORST CUSTOMER SERVICE EVER. I thought it being owned by Marriott, this hotel would be nice, I thought wrong. I will never stay at a delta hotel again. First I looked online and said the slide was closed. Okay cool. I arrive the hot tub is also closed. The pool smells like mold (absolutely disgusting). There’s trash around the pool area. It’s just terrible. Been here for 30 mins ask to cancel my reservation, Gary at the desk said “deal with it! It’s too late in the night and I can’t rebook your room so I cannot just cancel i... read more