Sheraton Salt Lake City Hotel

April Y. 

on BBB

2 years ago

The Gaylord National Resort & Convention Center in Maryland failed to exercise good faith in protecting over $20,000 in personal items belonging to myself and my roommate from being STOLEN from inside of our room while staying there for a conference in December 2022. As a convention hotel with 3 simultaneous conferences that weekend, the Gaylord failed to implement measures that would prevent an outside intruder from gaining access to our locked room. Despite the high traffic throughout the hotel due to the conferences, the ... read more

Marie G. 

on BBB

2 years ago

My husband passed away November 16, 2012 and almost every November 16 since then, I have spent the day at the Ballantyne Hotel and Spa. My children give me gift certificates during the year to use on that day. In addition to the miscellaneous times when I treat myself to a spa day, my sister treats us to a spa day when she comes to visit, to include lunch and a bottle of champagne at the pool after our services. All this having been said, my son again this year bought me a $100 gift certificate for Christmas and a $50 certif... read more

Jeff F 

on BBB

2 years ago

Stayed in courtyard Marriott Charlottesville, my room flooded within 10 min of me being there. They couldn’t move me so they cleaned it up and told me they’d comp the room and dinner. After playing 477.00 for everything they NEVER Reimbursed me. When I left in the morning I found my truck broken into and $2000 worth of stuff stolen. I filed a police report and marriotts response was “sorry you park in our lot at your own risk” they have no cameras no security and they know this is a problem. I’ve been a Marriott Customer for... read more

John H 

on BBB

2 years ago

My house was undergoing renovations. My wife has just undergone dental surgery and she was also suffering from a painful diverticulosis. It was so severe. that my Sister-in-Law had to rush her to the Emergency Room at the University Medical of Georgia when the pain became unbearable. She was released and we booked a room at Fairfield Mariott in our hometown, Aiken. When we checked I informed the clerk on duty, Dayton, that my wife was ill, and we would not need housekeeping. There was never a problem until we decided to exte... read more

Melissa D. 

on BBB

2 years ago

I had one of the worst experiences ever at the Marriott hotel in Everett Washington a couple weeks ago, in near freezing temperatures. We get there an hour after our room is supposed to be ready, it’s not ready yet, they do not have an alternative except to take a lesser room so fine.. we take that. We drop our things at our room on the fourth floor. Then we take the elevator to the second floor and I take my six year old daughter to the swimming pool. There are 2 towels left. I set them aside for us and we go swimming. Anot... read more

Brenda D. 

on BBB

2 years ago

I had the worst hotel experience at the Springhill Suites Lousiana Downs. $275.93 for a one night stay. My card was charged so I had to pay whether I stayed of not. First, I payed for the room online but was asked for my card again on arrival to charge for incidentals. That was shady. I have never stayed at a Marriot hotel that was this dirty. The floor was dirty, the walls were dirty, the bed headboard was dirty, mold in the shower, feces looking stains on the floor near the bathroom, the room floor was stained and dirty, t... read more

Amanda W. 

on BBB

2 years ago

They never paid me and is refusing to give me my check 

Stacey G 

on BBB

2 years ago

We evacuated to this hotel when Ian came through. We ended up staying a few extra days and decided to get our clothes laundered. When we left to go back to our home, it was discovered that they charged us for two “dry cleaning” charges that we never asked for. We were told by the front desk to specifically write “launder only” which we did. I’ve called and have spoken to the manager several times with promises of being called back and having the charges taken care of. This has been a month and I’ve been the one to initiate t... read more

Ritz A. 

on BBB

2 years ago

My complaint is regarding the time shares Formerly ******* *******now Marriott. They keep on calling and emailing me to purchase more points to upgrade the status we’re in but when I asked about the flexibility and assistance of using the banked options due to the pandemic they refuse to allow me to use those banked points. What they are offering in exchange for Banked star options are “hotel credit which not nearly as close to what so Paid to get them; or Insurance to trips ONLY booked with them. I’m not asking for freebies... read more