This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Sheraton Salt Lake City Hotel
- Hotels
- Salt Lake City, UT
About this business
Location details
150 W 500 S, Salt Lake City, UT, 84101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took my four kids to a Marriott location near a Children’s Hospital we have to travel to occasionally for my child. I called to cancel our reservation because I read reviews their swimming pool had been closed for two years. Online it stated they had a pool and hot tub. They told me “no our pool is open”. So their pool had only been back open for about 24-36 hours. It was freezing cold and unbalanced. There was yellow tape around the hot tub. That’s the most minor issue, BY FAR, compared to what we dealt with. But it shows... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I took my four kids to a Marriott location near a Children’s Hospital we have to travel to occasionally for my child. I called to cancel our reservation because I read reviews their swimming pool had been closed for two years. Online it stated they had a pool and hot tub. They told me “no our pool is open”. So their pool had only been back open for about 24-36 hours. It was freezing cold and unbalanced. There was yellow tape around the hot tub. That’s the most minor issue, BY FAR, compared to what we dealt with. But it shows... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I took my four kids to a Marriott location near a Children’s Hospital we have to travel to occasionally for my child. I called to cancel our reservation because I read reviews their swimming pool had been closed for two years. Online it stated they had a pool and hot tub. They told me “no our pool is open”. So their pool had only been back open for about 24-36 hours. It was freezing cold and unbalanced. There was yellow tape around the hot tub. That’s the most minor issue, BY FAR, compared to what we dealt with. But it shows... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Confirmation email states one night stay at check out was told they have a two night minimum and would be charged for two nights. Charge per night is $159 but hotel charged $400. No one to help with issue as it was a Saturday, then recieve several rude emails from staff after giving proof of one night reservation.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Confirmation email states one night stay at check out was told they have a two night minimum and would be charged for two nights. Charge per night is $159 but hotel charged $400. No one to help with issue as it was a Saturday, then recieve several rude emails from staff after giving proof of one night reservation.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
Confirmation email states one night stay at check out was told they have a two night minimum and would be charged for two nights. Charge per night is $159 but hotel charged $400. No one to help with issue as it was a Saturday, then recieve several rude emails from staff after giving proof of one night reservation.
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more
I have been going back & forth with Marriott for two and a half years about canceling my timeshare that they fraudulently sold to me. They deceived me by telling me I could use this any time and travel wherever I wanted to. When I wanted to take vacations, I quickly realized everything I was told during the presentation was a lie to get me to purchase. I started disputing my ownership a few years after, and here we are. Marriott recently sent me a letter stating I could deedback the property, but once I contacted them about ... read more
Business response:
Marriott International is not in the timeshare business, please direct your questions to Marriott Vacations Worldwide Corporation. Thank you.
I have been going back & forth with Marriott for two and a half years about canceling my timeshare that they fraudulently sold to me. They deceived me by telling me I could use this any time and travel wherever I wanted to. When I wanted to take vacations, I quickly realized everything I was told during the presentation was a lie to get me to purchase. I started disputing my ownership a few years after, and here we are. Marriott recently sent me a letter stating I could deedback the property, but once I contacted them about ... read more
Business response:
Marriott International is not in the timeshare business, please direct your questions to Marriott Vacations Worldwide Corporation. Thank you.
I stayed at Gaylord Texan Resort in Grapevine, TX for a conference. The hotel stay was fine. However at check in, I was required to put a card on file for incidentals and was told it would be released at check out. Since this was an educational conference I attended, the school district I work for was paying for the stay. Upon check out, the hotel applied my incidental hold to cover my room. I checked out June 28 and have not received my funds back and have gotten no help from the numerous calls I’ve made. The people at the ... read more
Business response:
Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future.
Frequently asked questions about Sheraton Salt Lake City Hotel
How is Sheraton Salt Lake City Hotel rated?
Sheraton Salt Lake City Hotel has a 4 star rating with 3,580 reviews.
When is Sheraton Salt Lake City Hotel open?
Sheraton Salt Lake City Hotel is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com