Sheraton Salt Lake City Hotel

Erica S 

on BBB

3 years ago

I stayed at this location on June 15-17. I was charged twice which I brought to their attention and was refunded back the money. What I was so upset about is that kids were running up and down the hallways beating on room door I was in. This was brought to the staff’s attention and nothing was resolved. This went on until the day I checked out which was on Sunday morning June 18th. The food for breakfast was cold and the bacon was half cooked. The vending machines and microwave were not working. One of the towels in the bath... read more

Kevin L 

on BBB

3 years ago

I normally been staying with the Marriott chains for the last year or longer. Making it more of a habit to choose them. I normally give the hotel my rewards number and Marriott chains credit card for billing. Normally they send out a email with my receipt that day. I had to leave in a rush that morning around 4:30am. Nobody was at the desk during checkout, and office door closed. I figured that they will email me my receipt. Just like the last 10 times. But nothing happened. I need that receipt for work. To get reimburse. I ... read more

Jackie G 

on BBB

3 years ago

I stayed at the Sheraton in Milpitas on 5/3/23. The hotel was severely badly managed. The first room I was given had a bad smell and huge stains on the carpet. I had to change it. The second room looked ok except for unkept sheets. In the early morning I smelt a horrible foot odor and realized the sheets had not been cleaned in quite some time. There were also hairs in the bed. I quickly took a shower and there were hairs on the walls of the shower. It seems like the room wasn’t cleaned maybe for some time. The day before th... read more

Evgeny S 

on BBB

3 years ago

RENAISSANCE PALM SPRINGS HOTEL 06/14/2023 we came to this hotel specifically to the pool because the weather in Los Angeles is not happy, we decided to take the kids to warm up, the terrible pool looks more like a swamp, especially the children's pool for small children is a breeding ground for bacteria, as expected in a swamp, it cannot without accident, my son walked around the pool for 7 years and stepped on broken glass and cut his foot, we turned to the reception, to which we were told that we don’t have a nurse, go to ... read more

Donnie B 

on BBB

3 years ago

After becoming a Titanium member (Meaning I gave them THOUSANDS of dollars) -they literally left me and my family with no place to go because of a rude front desk agent. We sat in a parking lot for hours trying to find a room and resolve the issue. Marriott did nothing. Unable to get past gatekeepers with customer service I was wasn’t even able to even really talk to anyone. Marriott used to be a good brand, but they no longer care about their guests. I won’t be spending any more money with Marriott at all. 

David M. 

on BBB

3 years ago

I used Southwest Concierge service to book a room at a Marriott Courtyard Downtown San Diego six months in advance. The credit card charge went through on September 24th 2022 and I received updates and instructions from Southwest right up to the January 19, 2023, reservation. The hotel said they had no record of the reservation and required us to rebook the reservation and then return to rebook on Southwest Concierge's dime the next morning. In the end, we did not end up paying more--and may have been paid a $45 dollar incon... read more

Krystal F 

on BBB

3 years ago

WORST CUSTOMER SERVICE EVER. I thought it being owned by Marriott, this hotel would be nice, I thought wrong. I will never stay at a delta hotel again. First I looked online and said the slide was closed. Okay cool. I arrive the hot tub is also closed. The pool smells like mold (absolutely disgusting). There’s trash around the pool area. It’s just terrible. Been here for 30 mins ask to cancel my reservation, Gary at the desk said “deal with it! It’s too late in the night and I can’t rebook your room so I cannot just cancel i... read more

Christina T 

on BBB

3 years ago

Madison, Wisconsin Marriott West I checked in the property the staff over charged my credit card 3x the amount for incidentals, I get to the room and the refrigerator is broken, it took over 2 hours for maintenance to fix it, the next day the sink started clogging and would not drain, the phone in the room didn’t work I had to call the front desk from my cell phone, they blocked my room keys and I had to get a new set the next day, then I ordered pizza and wings for dinner put the leftovers in the fridge and the next day the... read more

Brandy R. 

on BBB

3 years ago

I would have given the hotel 5 stars but not after charging us $250 SMOKING FEE for vaping. It was once and set off the alarm. No fire trucks showed up. The maintenance guy said he would see we were not charged since it was vape not cigarette smoke. Well... way to come through for us. My son slipped in the shower due to poor treads on the bottom of the tub and smacked his face on the bathtub. He has a black eye now. I didn't file an incident report, but wish I did now. Pool area is very slippery when wet... So be careful the... read more