Sheraton Salt Lake City Hotel

Ethan C 

on BBB

2 years ago

I booked my reservation 2 months ago at the Marriott Springhill suites in downtown Houston so I could be close to public transportation. This is important since I am an amputee. When I booked, I was a Marriott Ambassador Elite member, although I have since been downgraded to Titanium Elite. All was fine until I received an email the day before I was scheduled to travel showing a different hotel. I opened the Marriott app only to find that my original reservation had been cancelled and I was rebooked for a different hotel. I ... read more

Janette M 

on BBB

2 years ago

did reservation thru OPERATOR, the biggest mistake of all I booked Thursday night for 2 nights and 3 days (April 07 to 09). I was told that it's come with swimming pool, free breakfast, unlimited wifi and complimentary coffee. We came to check in early and check in half hour early which is great. However, need to pay parking assuming its free. I let it slide and when we go for coffee, they said there's complimentary coffee at second floor but there's none. I ask for swimming pool, and they said its not open and i even spoke ... read more

Elisa D. 

on BBB

2 years ago

I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more

Elisa D 

on BBB

2 years ago

I had a reservation with Westin Peachtree in Atlanta, July 2022. I cancelled reservation well within the time frame as the website policies. Long story short, I have STILL been contacting the hotel o find out why this was not credited back to my credit card. Not only did they not issue a credit, they on billed me twice on my credit card. While trying to research this issue, I get a response from someone, I go try and see what they are saying, and attempt to call /email them back-they NEVER let you talk to same person twice. ... read more

Brian K 

on BBB

2 years ago

I wish I could also give 0 star rating. I was a loyal customer of Marriott for many years, accumulated a lot of points via the loyalty program which was rebranded Bonvoy. I just lost all of my points without any notification of expiration after 24 months of inactivity (which I totally understand), but we couldn't travel for almost 3 years. Even just an email would have sufficed and I could have done something about it. Customer service has refused to reinstate my points yet the "appreciate your loyalty to Marriott Bonvoy". W... read more

Margeaux R 

on BBB

2 years ago

I checked into the Renaissance booking two rooms for the weekend. One room was held with my a personal business card. When checking in I gave them my debit card so that my personal business card would not be used. I MADE THIS VERY CLEAR. They said it was my a problem and they ran my debit for both rooms holding near $1000. When we got home Monday I noticed they had also put a pending charge of $679 on my personal business card. There was absolutely no reason to ever charge this card! I gave them the benefit of the doubt that... read more

Antonio 

on BBB

2 years ago

This is in regards to the Fairfield Inn and Suites in Doral, FL. I had made reservations at this hotel for one night for my family of 5. I was to have gotten a room with 2 queen size beds and a sofa bed to fit my family (3 adults and 2 children, both age 13). I paid almost $350 for this one night as the following day we leave on a cruise. The reservation was made through AAA and my email showed that there were 5 people staying in the room. However, the hotel states their reservation was for only 3 adults. I made the reservat... read more

Victor R 

on BBB

2 years ago

The Marriott at Sawgrass in Ponte Verde, Florida is a discriminatory, dirty, old and dilapidated location only made worse by its management and incapable staff. My partner and I (gay couple) stayed at this resort for one night. It was a mini staycation as we like to do. Upon arrival, the room was disgusting. The building is old, dingy and moldy, but we figured lets make the most of it. We reported the following issues with the room: the AC didn't work, the dual sinks in the bathroom didn't drain and one side remained clogged... read more

Joy C 

on BBB

2 years ago

I was a Marriott Bonvoy member. Booked a hotel with my points. Had to cancel the hotel due to road closures. Tried to rebook at another location where the roads were open. Was told that my points expired and they wouldn’t honor them. All this transpired over 1 day. You’d think given the extenuating circumstances due to the road closures they would have honored it. Called Marriott and was told there was nothing they could do. Very poor customer service. We travel a lot and I will avoid Marriott properties in the future if thi... read more