Sheraton Salt Lake City Hotel

James K 

on BBB

3 years ago

I had 6 certificates for nights to use at a Marriott. They were to expire June 30, 2022. We booked a Marriott in Miami to arrive June 23 and departing June 29, 2022. About 3 days before leaving I contracted COVID, along with my family as well. So I felt the right thing to do was cancel the trip figuring why expose others to COVID, figuring Marriott would work with me and extend the certificates a month or two.. Well, I figured wrong. I contacted Marriott and they refused to extend the certificates. I am in total disbelief th... read more

Rachel N. 

on BBB

3 years ago

My Marriott Bonvoy membership free nights expired (let’s just call them canceled) my 3 free nights without so much as an email or a call. When I tried to use them before they expired, the “dates were unavailable for point use.” However, there were still open rooms for purchase during our requested stay. Even more, we tried every weekend for the majority of the summer-nope! No apology on their end. I use their credit for all daily purchases and looked forward to our accumulated vacation stays. I called their customer services... read more

Kurt S 

on BBB

3 years ago

Reserved room a couple weeks before my trip. They will put a hold on your purchase 48 hours before you get there so you can't get you money back. I arrived the day of my stay earlier than the check in time, and was told that the rooms were not ready, come back in a couple of hours. When I returned they told me that they had over booked the 2 bedroom suite that I reserved. BAIT AND SWITCHED. When I reserved the room they never told me that it was first com first serve. If I would have known they have this BAIT AND SWITCH proc... read more

Nakiesha M. 

on BBB

3 years ago

I checked into the Springhill Suites in Prince Frederick Maryland on July 8th I was given a filthy room on the first floor, the bed looked as if someone had been laying on it and the couch had multiple noticeable stains, I went back and spoke with the gentleman at the front desk and was given a second room. The room on the 4th floor seemed to be cleaner until I noticed what appeared to be a bedbug, one of which had been smushed and left on the bed closest to the bathroom. I was utterly disgusted not just by the uncleanliness... read more

barry b. 

on BBB

3 years ago

I am a Titanium lifetime member of Marriott and was charged $2000. on a stay that the bill was $661.57. I stayed at the Marriott Hotel *** ***** ***** ******in Baltimore checking in May 5 and out May 9 2022. My wife gave the clerk 2 1000.00 gift cards and never received anything back. I called the hotel eleven times and was told a manager would return my call. No one called back., I reported this to marrio 6 times and was promised a response ion 3 days. There was no response and received 3 different case numbers. I have stra... read more

Toinette S 

on BBB

3 years ago

The Fairfield Inn & Suites in Port Clinton, has a HORRIBLE staff. I feel the staff showed horrible customer service and were biased.The Front desk, her name was Teresa when I went down to ask for bedding and towels the second night, because my room was not cleaned for 2 days by hotel, sat 3 towels on the counter, I stated I needed more her response was, I quote "You Get What I Give You!!". I walked away and called customer service, they in turn had to call front desk Teresa to have give me and my family bedding and towels. O... read more

barry b 

on BBB

3 years ago

I am a Titanium lifetime member of Marriott and was charged $2000. on a stay that the bill was $661.57. I stayed at the Marriott Hotel *** ***** ***** ******in Baltimore checking in May 5 and out May 9 2022. My wife gave the clerk 2 1000.00 gift cards and never received anything back. I called the hotel eleven times and was told a manager would return my call. No one called back., I reported this to marrio 6 times and was promised a response ion 3 days. There was no response and received 3 different case numbers. I have stra... read more

stacy h. 

on BBB

3 years ago

As a loyal starwood now bonvoy with lifetime gold and almost lifetime platinum, I am now considering leaving. Been very disappointed with customer service response to recent issues. One establishment I frequently visited switched to an Autograph with all new staff and the entire experience was bad. From the attitudes at the front desk to the wait staff in the restaurant, wrong orders and cold food etc etc. when voicing this feedback to management, the only consolation was an apology “sorry they are all new”. Ok, let it go bu... read more

Haitao F. 

on BBB

3 years ago

I just had a terrible phone call experience with Marriott's senior elite specialist Kdee. I was calling to resolve an issue I raised up to Marriott customer service team weeks ago. I booked a three-day stay with my free night certificate in Los Cabos Beach Resort from June 14 to June 17th. However I had to reduce the stay to two days cause the hotel was not as I expected. I talked with the hotel and they said they can do it and one of my free night certificate should go back to my account. But the certificate never came back... read more