Sheraton Salt Lake City Hotel

Harry M 

on BBB

2 years ago

My experience with them has left me feeling extremely disappointed, frustrated, and taken advantage of. The issue stems from the lies and deceit that took place during a purchase at this establishment. My family and I explained to the female representative at Marriott Fairfield about our disabled daughter's needs and the fact that we were unable to afford the timeshare. We have not used the timeshare because we have not been able to keep up with these increasingly high fees, and we tried to use it once but were unable to fin... read more

Erica S 

on BBB

2 years ago

I stayed at this location on June 15-17. I was charged twice which I brought to their attention and was refunded back the money. What I was so upset about is that kids were running up and down the hallways beating on room door I was in. This was brought to the staff’s attention and nothing was resolved. This went on until the day I checked out which was on Sunday morning June 18th. The food for breakfast was cold and the bacon was half cooked. The vending machines and microwave were not working. One of the towels in the bath... read more

Jackie G 

on BBB

2 years ago

I stayed at the Sheraton in Milpitas on 5/3/23. The hotel was severely badly managed. The first room I was given had a bad smell and huge stains on the carpet. I had to change it. The second room looked ok except for unkept sheets. In the early morning I smelt a horrible foot odor and realized the sheets had not been cleaned in quite some time. There were also hairs in the bed. I quickly took a shower and there were hairs on the walls of the shower. It seems like the room wasn’t cleaned maybe for some time. The day before th... read more

Jackie G 

on BBB

2 years ago

I stayed at the Sheraton in Milpitas on 5/3/23. The hotel was severely badly managed. The first room I was given had a bad smell and huge stains on the carpet. I had to change it. The second room looked ok except for unkept sheets. In the early morning I smelt a horrible foot odor and realized the sheets had not been cleaned in quite some time. There were also hairs in the bed. I quickly took a shower and there were hairs on the walls of the shower. It seems like the room wasn’t cleaned maybe for some time. The day before th... read more

Jackie G 

on BBB

2 years ago

I stayed at the Sheraton in Milpitas on 5/3/23. The hotel was severely badly managed. The first room I was given had a bad smell and huge stains on the carpet. I had to change it. The second room looked ok except for unkept sheets. In the early morning I smelt a horrible foot odor and realized the sheets had not been cleaned in quite some time. There were also hairs in the bed. I quickly took a shower and there were hairs on the walls of the shower. It seems like the room wasn’t cleaned maybe for some time. The day before th... read more

David M. 

on BBB

2 years ago

I used Southwest Concierge service to book a room at a Marriott Courtyard Downtown San Diego six months in advance. The credit card charge went through on September 24th 2022 and I received updates and instructions from Southwest right up to the January 19, 2023, reservation. The hotel said they had no record of the reservation and required us to rebook the reservation and then return to rebook on Southwest Concierge's dime the next morning. In the end, we did not end up paying more--and may have been paid a $45 dollar incon... read more

Evgeny S 

on BBB

2 years ago

RENAISSANCE PALM SPRINGS HOTEL 06/14/2023 we came to this hotel specifically to the pool because the weather in Los Angeles is not happy, we decided to take the kids to warm up, the terrible pool looks more like a swamp, especially the children's pool for small children is a breeding ground for bacteria, as expected in a swamp, it cannot without accident, my son walked around the pool for 7 years and stepped on broken glass and cut his foot, we turned to the reception, to which we were told that we don’t have a nurse, go to ... read more

Donnie B 

on BBB

2 years ago

After becoming a Titanium member (Meaning I gave them THOUSANDS of dollars) -they literally left me and my family with no place to go because of a rude front desk agent. We sat in a parking lot for hours trying to find a room and resolve the issue. Marriott did nothing. Unable to get past gatekeepers with customer service I was wasn’t even able to even really talk to anyone. Marriott used to be a good brand, but they no longer care about their guests. I won’t be spending any more money with Marriott at all. 

Evgeny S 

on BBB

2 years ago

RENAISSANCE PALM SPRINGS HOTEL 06/14/2023 we came to this hotel specifically to the pool because the weather in Los Angeles is not happy, we decided to take the kids to warm up, the terrible pool looks more like a swamp, especially the children's pool for small children is a breeding ground for bacteria, as expected in a swamp, it cannot without accident, my son walked around the pool for 7 years and stepped on broken glass and cut his foot, we turned to the reception, to which we were told that we don’t have a nurse, go to ... read more